TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,771 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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English

“Dear TourRadar, As where I live we do not have Zip code for example I did not know what to fill in. I have place a call to have my tour booked. But then my email was not correct and i did not get email information. So I contact tourradar again and then we could arranged and complete the book. Maybe you can put a remark what to fill in if we do not have a zip code. The service to help me have my tour booked was good.”

Helpful Report

Posted 6 years ago

Hi Lydia, Thank you very much for taking the time to leave TourRadar this valuable feedback. We thank you for advising us that you had troubles with completing the address fields. We are reviewing the booking page you used to determine whether the postal code/zip code is mandatory in order to confirm a booking with the tour operator you booked with. We thank you for bringing this to our attention. We are glad to see that your expectations were met with regards to the customer service provided by your tour operator and TourRadar. Thanks again for booking with TourRadar! Best regards, The TourRadar Team.

Posted 6 years ago

“Easy to use, many choices- a trip for everyone whatsoever you are looking for”

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Posted 6 years ago

“Enuf said👌🏼”

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Posted 6 years ago

“Very friendly and informative representative on the phone, and very easy to use website.”

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Posted 6 years ago

“Caitlin Burnett on Highland Explorer tours was the Best, most interesting, inspired and fun guide I have ever met! So great your go the Highland and Loch Ness today! Thank you Caitlin from the Swedish girls.”

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Posted 6 years ago

“In searching for lad tour in New Zealand, I found TourRadar. It proved to be what I needed as there were so many tours from which to choose. The tours were well defined with itineraries. I used the online chat to find the one that had one specific thing that I wanted to see.”

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Posted 6 years ago

“The staff we spoke to were all very helpful and the holiday we have booked is good value”

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Posted 6 years ago

“Easy to use and well constructed user friendly website”

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Posted 6 years ago

“Got a great price for a river cruise. Staff I spoke to were very knowledgeable and pleasant. If they did not know the answer to aquestion asked,theywoiuldplace me on hold and find the answer.”

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Posted 6 years ago

“I was very frustrated with the tour operator who did not give me the correct method for payment. I also could not seem to get TourRadar staff to understand what the problem was.”

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Posted 6 years ago

Hello there, Thank you for your feedback and for bringing this to our attention. We've been in touch with the tour operator of your tour to clarify things and can assure you your booking is confirmed and everything is in order! Have a great trip and thanks for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“Info about tours and response to inquiries was immediate... almost to a fault. By the time I booked I was 'talking' to 3 different agents and I was never sure they were 'talking' to each other. My tour experience will not be until Nov.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your review. When you submit a message in your booking page, you are communicating with the operator of your tour. Our TourRadar Travel Experts may also message you here from time to time if you need assistance communicating with your tour operator, but will always introduce themselves as a TourRadar team member. We thank you for your feedback and welcome any further comments you might have as to what we can do to make this clearer! Have a great trip! The TourRadar Team

Posted 6 years ago

“I found the whole process very easy to use and helpful. I also was able to secure a tour at an amazing discount and plan for a future booking.”

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Posted 6 years ago

“The website is very user friendly and the selection of tours far exceeded that of traditional travel agents. I wanted to visit 3 specific countries that are close to each other and one of the only places I could find such a tour was through tourradar.”

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Posted 6 years ago

“Professional staff and i like that they have a huge selection”

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Posted 6 years ago

“Finalised my booking within hours. The whole process was very easy to follow and is very customer centric. Communication was to the point and informative”

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Posted 6 years ago

“Great selection of packages. Easy selection process. Good discount.”

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Posted 6 years ago

“The website could be more user friendly, it’s hard to get from one page to another easily. Saving information on the website could be clearer and I wish it were easier to message my travel agency back. Overall I had a fairly easy time maneuvering through the website.”

Helpful Report

Posted 6 years ago

Hi there Trigonie, Thank you for your review! We highly value your feedback and appreciate your taking the time to let us know what you think could be improved. We would love the chance to discuss your review in further detail via phone and will be reaching out to you via your booking page shortly. Until then, please do not hesitate to reach out to us if you have any questions. Thank you so much for choosing TourRadar! Kind regards, The TourRadar Team

Posted 6 years ago

“The waiting time on the phone was a problem as it took ages, but once answered the service was good and lass very helpful.”

Helpful Report

Posted 6 years ago

Hello Jill, We're sorry to have kept you waiting! While our global team is online and available for you 24/7, peak times may see you experiencing some longer wait times. Alternatively, you can contact us via online chat or send us a message and we'll be happy to get in touch! Happy Travels! The TourRadar Team

Posted 6 years ago

“Website much easier to use and find things, compared to many others. Cat from customer service was amazing.”

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Posted 6 years ago

“We had good service when looking to sign us up, but no contact from you once I’d paid the deposit. I had a query regarding compulsory Travel Insurance for our trip, needed according to you, for you to be able to release our Tour Voucher, but my attempts to contact a Representative were just ignored. Possibly this is the domain of the actual Travel company rather than TourRadar acting as an intermediary, but to get no reply at all is neither helpful nor good PR Joe from TourRadar rang me 15 minutes after I posted the above reviewI still think they were slack in that it took this review to get any action, my previous two attempts being ignored, but the service when I did get to speak with someone from the company was good, and I appreciate it that they took the time to sort the problem. Perhaps I have just been unlucky this time, and it will be interesting to see how good their subsequent service is, but at this stage, based on the support fromJoe, I would be prepared to use TourRadar again.”

Helpful Report

Posted 6 years ago

Hey John, Thank you for your feedback and I am glad that we were able to sort out your travel insurance inquiry via our phone conversation earlier. We are currently experiencing a large number of email inquiries, however, for a more instant response, we are available via phone and online chat 24/7. You have booked an amazing tour and we have no doubt that you’ll have a great time on your tour! Kind Regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,771 reviews