Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Store I purchased from was great, quick easy transaction!”

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Posted 7 years ago

“Took a week just for the retailer to send out the items”

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Posted 7 years ago

“My purchase arrived in super quick time , very well wrapped. Excellent service.”

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Posted 7 years ago

“Two weeks later and still waiting for my product. Contact is haphazard and Hermes blames for delay but no pro-active strategies to get me MY product. Dissapointing. Worried the product will be cheap and nasty now too. Whole experience been an anxious one.”

Helpful Report

Posted 7 years ago

Hi Caryn, Thanks for taking the time to leave us a review, we really appreciate your opinion. I'm sorry to hear of the delivery issue you have experienced, this is definitely not the level of service we want you to receive. I can see that one of my team members has been dealing with your query and has sourced a replacement for the lost item which is currently on it's way to you. We have sent you a goodwill gesture to you and do hope you will give us another chance soon. If you have any questions or any further feedback, please do let us know! Yours sincerely, Chris

Posted 7 years ago

“The blanket is beautiful, high quality and it was difficult to choose from many beautiful items. Item was packaged and delivered quickly. Would highly recommend Trouva and will be using them again as such wonderful products on offer.”

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Posted 7 years ago

“Easy to use website. Interesting array of shops and products. Items arrived quickly and were nicely presented.”

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Posted 7 years ago

“Fantastic Service! Quick delivery. Kept informed. Loved the product! First time ordering from Trouva, definitely would use again.”

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Posted 7 years ago

“Very happy with my purchases - I specifically went for some candles and soaps that seem not to be found on the highstreet or via other online shops. Definitely will be back!”

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Posted 7 years ago

“It was a delight to order through Trouva, they supplied a quick & efficient service, keeping in touch from point of order to delivery.”

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Posted 7 years ago

“Great selection of independent boutiques and products”

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Posted 7 years ago

“Absolutely loved the Abari baubles -very original and attractive and ones to keep.”

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Posted 7 years ago

“Really excellent service. There was a slight hiccup with the delivery but I contacted Trouva, they sorted it out immediately and the parcel arrived the following day. Would definitely use them again.”

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Posted 7 years ago

“Great site and well ran.”

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Posted 7 years ago

“Absolutely marvelous service. Thank you.”

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Posted 7 years ago

“This hammam is a present so I've not used it. It does look good quality and the colour is nice. It was despatched quickly and well packaged.”

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Posted 7 years ago

“Items arrived on time, as described and well packaged. Will definitely recommend and use again.”

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Posted 7 years ago

“Excellent. It was my daughter that introduced me to it and I’m glad she did. I was kept upto date with emails on the progress which was great”

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Posted 7 years ago

“Love Trouva! So good to be able to shop at all these unique places and support independents but have all the convenience of doing it online.”

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Posted 7 years ago

“I am sad to say that I still haven't received my original order from you, but I have returned the wrong item sent to me. To be honest the return has annoyed me, I accept that mistakes happen but when you ask a customer to do all the service at their time and cost, even printing out the return slip themselves I would expect at least some sort of thank you. One of the reasons that I shop on line is so that I don't have to queue to post and the rest. Also fortunately I have a printer to use, not many people do these days. It was all big inconvenience to me. Perhaps going forward you should at least enclose a return slip like everyone else does.”

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Posted 7 years ago

“Lovely shopping experience”

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Posted 7 years ago

Trouva is rated 4.6 based on 4,471 reviews