UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,482 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 9,482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 17th June 2025

Anonymous

1398

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been extremely disappointed in UberEATS lately. Missing items, cold food, or the quality of the food is just terrible. They have just added more restaurants in my area and I tried a few of them. The delivery fee was high and the food was cold. I used to be a huge supporter because they were definitely on point when I started using them, but now I feel that the accuracy of my orders have declined. Drivers should be required to check orders, make sure everything is there before leaving. A driver told me that they don’t even get a list of what they are supposed to pick up. That’s ridiculous. You should know what you are getting before you leave. Lastly if I have missing or incorrect items I need my money back. Not a general email that states “ we adjusted your account in the past so we can’t do it again”. If I didn’t get it I shouldn’t be charged for it. I try not to be the person to complain but it’s sad how these companies start off a certain way and then slowly decline in the service they provide. Customer service should ALWAYS be on point no matter how big or small your company is. *** These observations are coming from a person that rarely does reviews and has worked in customer service for years. On a good note: Most the people that have delivered to me are nice.”

Helpful Report

Posted 6 years ago

“We have ordered from UberEats several times over the last two months or so, with mixed outcomes. We ordered from them the last time this morning. Sunday morning, at 9:43 we ordered a small meal (5 things total) from McDonald's, every few minutes the delivery time would get pushed back - now this could McDonald's fault at this point. 45 minutes later the app shows McDonald's is still preparing our food and we are starving so we choose to cancel the order and go get food ourselves. When you click 'cancel order' it gives you two options - one to continue with your order and one to call support, we called support. The customer service woman was completely unapologetic and rushed through the conversation, she said we wouldn't get a refund if we cancel and that the driver was at the restaurant so please just wait. So we did...we finally got our food nearly one hour after we ordered it. We had no recourse unless we wanted to loose out on $20+. We have now deleted the app and won't be using them again, it just isn't worth the gamble.”

Helpful Report

Posted 6 years ago

“The customer service representative would not let me get a word in edgewise and was very insistent and nasty. She told me that I had placed 3 orders when in actuality I had only placed 2...the first one being cancelled because of an incorrect price for the order and then I ordered a second time and they charged me the correct price. I highly suggest that you stick to American employees. Outsourcing is hurting the people of the United States by taking away jobs.”

Helpful Report

Posted 7 years ago

UberEATS is rated 1.1 based on 9,482 reviews