UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,759 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,759 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 8th April 2026

Donna Hill

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

1478

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An order for more than 2 hours, these delivery drivers are lazy and incompetent! what's worse is that I can't get a refund.”

Helpful Report

Posted 5 years ago

“From the customer service process to the quality of delivery drivers all the way to unsafe/unsanitary restaurant options... I’m not sure which has gotten worst. Since this pandemic, I have run into TOO MANY delivery issues; none in my control outside of simply not ordering through UberEats all together lol. Nonetheless my final straw was finding a fly buried in my side of yams and being told that, they wouldn’t issue any type of refund because of prior price adjustments for orders that Included: a delivery partner eating my food, raw shrimp, undelivered orders, etc. I have been asking “to speak with someone via phone,”but all responses, following my question, did not contain any acknowledgement of my question at all.”

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Posted 5 years ago

“Deleting my account the price for convenience is getting a little ridiculous.. I've paid for rush delivery almost every time "insanity" and got the same 30 - 40 minute results. In this case that would be number 7 and twice order was left at the wrong door. Morning Orders are Guaranteed to be pushed back minimum 2 hours, and order was left at the wrong address twice there are big bright numbers on the door no one seems to give a Sh** about. I don't blame the drivers whom i never give a hard time to i blame the company for not preserving quality after such a booming start they've had. I who don't usually think like other people would've bet my bottom dollar UberEats would have thought of a way to better their service during this Covid time we are in, but they have gone down the opposite way just for monetary gain. I will not be ordering from the service again, I'm a drop in the bucket but hey.. I'm disappointed....”

Helpful Report

Posted 5 years ago

“I accidentally entered wrong address. There was no way to correct it even though I realized the error immediately and tried to contact them repeatedly with the correct address. They wouldn’t respond, canceled my order and charged me for the food! Horrible customer service! There seems no way to fix this and get my food or my money!!”

Helpful Report

Posted 5 years ago

“Ordered a mcdonalds burger with no lettuce and no pickles. When it arrived it was full of them. When I complained the refund was just £2.80 ! The shop did not take any responsibility.”

Helpful Report

Posted 5 years ago

“I ordered uber eats and I work at an upscale salon this all of this is in the description ( it’s a salon with the name included) I told them I want my food in my hand and about 1 hour passed and it stated that my food had been delivered. No one came inside or called my phone. So I report it was never delivered. As the day is coming to a close I’m cleaning the salon I go to take the trash my food is at the back door sitting on an insect trap.”

Helpful Report

Posted 5 years ago

“I am very frustrated with this app. I'm a driver. And every time I turn off Uber x the app automatically turns it back on and gives me request that I don't want and it lowers my acceptance rate which is not my fault! I tried to speak with someone but they didn't know how to help me they just told me how to turn off uberx which I already know how to do that, but the app automatically turns it back on and give me request I do not want I just want to do Uber eats delivery!!! Please get this fixed!!!”

Helpful Report

Posted 5 years ago

“I like doing Uber eats as a driver but I am extremely upset that when I put on that I want to do Uber eats ONLY!!! the app switches and turns on uberx and gives me those requests that I didn't ask for and it affects my acceptance rate even though it's not my fault!!! Multiple times I've called them and nobody knows how to help me, they just show me how to turn off uberx which I have explained multiple times that I do turn it off all the time and as soon as I get online. But there app automatically turns it on by itself. No one can help me, no one knows how to fix this! I've even asked for a manager and they just say that they are unavailable, which I think is BS!!! It is very frustrating!!! And while I'm driving!! So far that's the only issue that I have with the app! Please fix this!!! I'm seriously thinking about leaving this company and going to another company.”

Helpful Report

Posted 5 years ago

“I’m upset. At the end off my taco mac delivery user said I have to pick up my food? Why have a delivery service for families to pick up. Plus I accidently tipped 20% and I had to get my own food since upper customer SUPPORT SUCKS. NO ANSWER .... get your own take out don’t trust Uber eats or door dash”

Helpful Report

Posted 5 years ago

“Ive experiences missing menu items on 3 separate orders in one week. Unsure as to who checks final order.. restaurant staff...Uber driver picking order up or both BUT someone is falling down on the job. It’s just unacceptable to us!!! Uber does refund for missing item however, the bottom line is someone does not get their entire order. Frustrating to say the least.”

Helpful Report

Posted 5 years ago

“I use to order with uber eats quite often. The food would usually be cold and I’d have to heat it up. I also spent a lot of money on an order and the food was disgusting from a restaurant I am use to going to. They refused to give me a refund and said to rate the company in their app. I will no longer be using uber eats service because they do not care about their customer.”

Helpful Report

Posted 5 years ago

“The quality of your food could be trash, you send them a photo and still they don't issue you a refund. $48.00 spent and not even a 10% refund or explanation. I'm done with crappy eats.”

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Posted 5 years ago

“I tried ordering a kfc (which i have done before) but it told me i was too far! So i ordered it to a closer location of a family member and i KNOW they deliver there as my friend lives close by and they still wouldnt let me do it!! Ridicolous!!!!”

Helpful Report

Posted 5 years ago

“Never again will I use this service. My food was totally cold and dry/shrivelled up as though it had been sitting under a heat lamp for 24 hours. When I contacted them they "noted" my concerns. And that is it. Never again.”

Helpful Report

Posted 5 years ago

“I gave 2 stars because I have previously had good experiences with Uber Eats. However tonight was very different. My complaint is not with the driver, but with the customer service support, or lack there of. My experience tonight is as follows: My food was ordered, delivered on time. The driver was nice as I was on my balcony, to make sure he could find our address. Social distancing SIP is in effect in my location, which is why the items were left at the door. I get the items inside, and realize that multiple items are missing. I immediately contact support who tells me that they cannot help me as my order was placed more than 7 days ago. I thought maybe I hit the wrong order or something, so I informed them that I had only just received the items, and provided them with my order details from tonight. Another response comes through saying they can’t help me as my order was placed more that 7 days ago. I start a new query at this point. I am informed that I would receive a 4.99 refund. My order was a $60 order and approximately half of my order was missing. One of my party, one of the items missing was all that she had ordered so she didn’t get to eat her food at all. There was no offer to deliver the items missing, only the 4.99 refund (the amount of one of the missing items). I requested a 50% refund as one of the items missing was a main item (not able to eat the meal in full without this item). I was told again that 4.99 was all that could be done. I asked for this issue to be escalated to management and have since stopped receiving correspondence. I will be disputing charges as I am literally being charged for food that I never received.”

Helpful Report

Posted 5 years ago

“This company was doing OK for a while. But recently, they have been screwing my orders up consistently. Because of that, I have decided to stop ordering through them. My last several orders have had missing items. A few of them were refunded. However, the last two we reported, but I never heard from them. Now I have to disputed charges on my credit card. This frustrates the hell out of me! Not only that, but I have had drivers go to the wrong address more than once, as well as show up late. What really irks me is that they bring my orders next door, and my neighbor is a real jackass, whom I do not like at all! I have to go through the hassle of explaining to the delivery guy that he has made a mistake, and then explain it to my Spanish neighbor. I have actually had better luck with Door Dash recently. I will not order from Uber eats anymore!”

Helpful Report

Posted 5 years ago

“I had Uber credit and when I ordered they were not applied and disappeared from my account. I contact customer service and They say that even if that is not what I would like to hear they can’t do nothing. I tried again with a smaller amount by going slowly to check the smallest details and to be sure that they are applied! and SAME STORY I’ve been charged the full price and it desappeared from my account!!”

Helpful Report

Posted 6 years ago

“so they say and advertise they will not charge a delivery fee during the covid 19 crisis yet when you check out there it is and its very well charged indeed ive orders 2 times this week and both times was charged for delivery and service fees Subtotal $29.97 Tax $2.47 Service Fee $4.50 Delivery Fee $2.99”

Helpful Report

Posted 6 years ago

“Drivers are ok but It is not worth it if you have a car and the place you want your food from is not far. It costed me 20 dollars over to order from them. Thus, I will only use it if I am sick or far away.”

Helpful Report

Posted 6 years ago

“Drivers are ok, but It is not worth it if you have a car and the place you want your food from is not far. It costed me 20 dollars over to order from them. Thus, I will only use it if I am sick or far away.”

Helpful Report

Posted 6 years ago

UberEATS is rated 1.1 based on 10,759 reviews