UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,879 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I order food from Carolina Ale house. The cost was $27. When I saw that I was going to be charged $45 for delivery fee, service fee, tip I canceled the order Way before the food was prepared and I was still charged. I would not recommend Uber eats to anyone.”

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Posted 2 years ago

“Uber eats customer service is appalling. It seems their policy is to assume everyone is a liar. I ordered food and got the alert that it had arrived however when I went to check there was no food in site. I sent a report on the app and only received a partial refund. So I called customer service and they told me I would not be getting a full refund because the courier delivered my food. There was no picture attached proving my food was delivered. The customer service rep. then proceeds to say that’s not a mandatory policy. So at this point its my word against the courier which I have not been able to contact. I spoke to two representative who told me essentially that they don’t care that I’m telling them my food was not delivered because according to their courier it was indeed delivered and in turn I would not get a full refund. Then the representative says the courier will double check and come back to see if he in fact delivered the food. If you’re sure he delivered the food why is he double checking? It’s is indicative that even if their couriers are not sure your food was delivered Uber Eats policy is not to accommodate but rather implicitly call you a liar. This was a clear error on Ubers eats end but they refused to acknowledge that. By the time I spoke to the third and most kind representative he informed me the food was delivered to the wrong address and I was given my full refund. I spend almost two hours connecting and speaking to representatives for a rightfully deserved refund. Unacceptable behaviour from a big corporation like Uber eats to paint everyone with the same brush. This is not how you handle disputes of missing orders or items. Horrible customer service and no accountability.”

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Posted 2 years ago

“Ordered groceries totaling $13.68. My card was authorized for $49.11 and I was charged for 3lbs of ground beef that weighed 1.99 lbs, after 5 days $49.11 is still frozen 😞”

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Posted 2 years ago

“Trying to become a driver is the worse most frustrating experience Ive ever had. No wonder the drivers arent ever happy. This is such a screw around. Its been a month now, all my documents are approved and Ibe submitted a criminal record check from the police department 3 seperate times and just got a measage saying they need to be able to read every word on the picture sent in.....I checked the picture and every word is clearly visible....so for the 4th time I sent in multiple pictures.....lets see what their excuse is now. Horrible experience trying to become a driver.”

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Posted 2 years ago

“why should i still pay for a delivery fee if i cancel my order? Uber eats you are stealing from people and you don’t care. And you guys could easily have a double check alert for the location of the restaurant we are trying to order from before we press send but you don’t. That is just too horrible of yall. You just want to take people’s money, and frustrate your drivers/and customers. Big corporations like this is what is ruining this Country.”

Helpful Report

Posted 2 years ago

“I've been a frequent user of Uber Eats for a while now, drawn in by the convenience of having food delivered right to my doorstep. However, after multiple disappointing experiences, I feel compelled to share my thoughts on the service. One of the most frustrating aspects of using Uber Eats has been the inconsistency and unreliability. On numerous occasions, I've had items missing from my order or received the wrong items altogether. Despite contacting customer support about these issues, I've often been met with skepticism and resistance, as if I'm being accused of lying. It's disheartening to encounter such dismissive treatment when all I'm seeking is a resolution to a legitimate problem. One particularly frustrating incident occurred when I received a notification that my food had been delivered, only to find nothing at my doorstep when I went to retrieve it. While Uber Eats eventually issued a credit for this error, it was only after I persisted and escalated the situation. It shouldn't take a lengthy and arduous process to receive compensation for a mistake on their end. It's clear to me that Uber Eats prioritizes profit over customer satisfaction. A company cannot thrive if it continually disregards the concerns and experiences of its customers. While convenience is important, it should not come at the expense of quality and reliability. In conclusion, my experiences with Uber Eats have left me deeply disappointed. Until the company demonstrates a genuine commitment to addressing these issues and prioritizing customer satisfaction, I cannot in good conscience recommend their service. I urge Uber Eats to take these concerns seriously and strive for improvement.”

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Posted 2 years ago

“Ordered thru Uber Eats. UE driver arrived at restaurant. Restaurant had told driver that order was already picked up. I am at work and my wife is over 9 months pregnant and at home. No one has received my order. UE driver told me to cancel order and get a refund. Refund was not given because they're saying food was picked up. I want my refund. We have used UE multiple times. I think this probably be last time.”

UberEATS 1 star review on 29th April 2024

Helpful Report

Posted 2 years ago

“I would rate 0 if I could. I ordered 3 things and only 1 was correct. I talked to 2 different agents and no help and no refund. They told me that that was what was closest to what I ordered. It’s funny cuz I got up and went to the same store and it’s all in stock. I don’t have a receipt so I can’t exchange anything and I also want my tip and delivery fee back.”

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Posted 2 years ago

“Will.no longer be using thier service. They do not care about the customers dissatisfaction and thier service is sub par. There are other companies offering the same services as well as cab companies doing what uber does now. This company should go out of business. They steal money they are thieves.”

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Posted 2 years ago

“Awful experience! I gave the 1 star only because that’s the only option I have but in reality they shouldn’t even get a star. My order just kept on getting pushed back and punched back until it finally got cancelled! Customer service is awful at helping customers with their orders. Then 4 hours later my order finally got cancelled it said the order was delivered and it was delivered to a completely different address. Maybe the Uber driver decided to keep my order and therefore cancelled my order. Horrible experience!”

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Posted 2 years ago

“I ordered a convenience store order and when it arrived the order was completely wrong. I asked if I could have the correct order delivered to me and they told me there was nothing they can do. How do you give people this type of customer care. They will never get my business again.”

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Posted 2 years ago

“Order was pushed out over and over with no end in sight. I canceled and was charged anyway. I requested a refund and they said they have to make the restaurant whole since they started making the food. What about making the customer whole? I had no clue if it would ever be delivered.”

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Posted 2 years ago

“Terrible experience. Waited for 3 hours for my order that never arrived. I tried canceling after 2 hours but I was told they will charge me for that. Wow, it really ruined my day.”

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Posted 2 years ago

“I placed an order in the app for food delivery from Krispy Rice and decided not even 5min. later to cancel, and once I canceled Uber Eats support told me that they were going to charge me a $59 dollars cancelation fee! I told them that was outrageous and plain robbery. The chat agent and support team told me they was not able to refund or reorder the food. They apologized and basically told me next time to call the restaurant directly to cancel and it was no another way to resolve this issue. I'm done with Uber Eats. I suggest you use another delivery service. I feel like I've been robbed.”

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Posted 2 years ago

“I order a meal for two yesterday at Chuy's as soon as I confirmed the order I realized the address showed was wrong immediately I tried to editing my order. The system said that I couldn't edit if I wanted to cancel it. I did. I placed again the order with the right address. When the food was delivered I noticed the delivered 2 of same order. Then, I received and emailed with the cancelation that say I was going to be charged for the food anyway. That is not cancelation! And, they knew perfectly what had happened that I just changed the address. They knew because they send both orders to the right address they didn't need to send both orders they choose to do it to charge me twice. If there is no option for cancelation just say it!!! I would have not placed a second order!! I canceled the order immediately! It was no reason not to accept full cancelation.”

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Posted 2 years ago

“I placed an order through Uber Eats ( Big Mistake) When I pressed submit, I immediately saw that my deliver to address was a hotel I stayed at a couple months back in LA. I live in Georgia. I immediately pressed cancel. According to "Uber Eats" in 20 seconds, I thought it was faster. But nevertheless, let's go with 20 seconds. Uber as proxy to Philipos state and claim the order had been started already and therefore charged me the full $76.09 cost of the order. This is theft, in it's most pure form. I would and will never recommend Philipos nor Uber Eats for any consumer. What a carnival racket. Zero attempts to reconcile. Just condescending excuses about how an order cancelled within "By Ubers count 20 seconds" had already been started and now had to be fully paid. My money was stolen, no goods or services received.”

UberEATS 1 star review on 28th April 2024

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Posted 2 years ago

“Uber Eats driver are forever dropping the order if they see the restaurant has lines. This means you have wait for another driver to pick up the order. In the end you get cold food because Uber Eats does not care about customer satisfaction. They allow their drivers to do whatever without consequences. Horrible business model”

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Posted 2 years ago

“So the issue is, it's that I made an order but it was the wrong address so I canceled it and called uber to make sure it was BUT they say the restaurant already received the order SO I CANT GET MY MONEY BACK! There system for canceled orders suck. SO $32.27 was stolen from me from Uber. And I even called the restaurant and I know it's not there fault because they don't have my card info do to uber being 3rd party!!!! Can someone please help?”

Helpful Report

Posted 2 years ago

“I drove Uber Eats for three years and am no longer driver due to not having a vehicle. My approach to driving was all about customer service, sometimes driving back to the restaurant if the order was wrong or a drink was missing. This would be off the clock. Now that I am a customer for the first time, I ordered a McDonald's meal a couple of days ago. Firstly, the driver was 30 minutes late with my order. Secondly, the order arrived with the label not sealed and inside the handled bag was an opened bag. The handled bag was opened enough where I would not need to remove any other labels to remove the meal and drink. I was able to stick my entire arm in the bag. She delivered the meal to reception at the hotel, otherwise I would not have accepted it. I contacted Uber to get a refund or a replacement and they were not immediately available. The other thing is they refused to issue a refund, so $17.25 including the tip would not be refunded. I will never order food from them again, and I urge you to inspect your meals, especially if the driver is 30 minutes late”

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Posted 2 years ago

“No one offers quality customer service any more and as long as companies are making money no one cares. My food was left in a public area, I work at a hospital and gave instructions on where the delivery should be left. It was left on a bench in front of an area of the hospital that isn't even open today. I refuse to eat food left unattended in a public area. I filed a complaint and expect a full refund, as I paid $30 for this meal. In the photo you can see the order was left sitting on the bench because the doors are locked and this is on the opposite side of the building as to where I am working.”

UberEATS 1 star review on 27th April 2024

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,879 reviews