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UK Bathrooms Reviews

1.4 Rating 54 Reviews

9 %

of reviewers recommend UK Bathrooms

Company Reviews

1.4

Based on 54 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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UK Bathrooms 1 star review on 27th September 2023

UK Bathrooms 1 star review on 25th September 2023

Interior Designer

UK Bathrooms 1 star review on 11th May 2022

UK Bathrooms 1 star review on 21st April 2022

UK Bathrooms 1 star review on 21st April 2022

UK Bathrooms 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is insolvent! DO NOT USE This company has repeatedly lied to customers, first by stating items are in stock and in the warehouse upon ordering on the website only to delay them for months, then launching sales to create more positive cash flow when they were knowingly insolvent which is a shameless and illegal practice and I will be referring them to the police on this matter and suggest if you have been effected by this that you do. It is illegal and these people should be in jail, pure and simple. There is simply no excuse to misrepresent the financial health of an organisation, lie about stock levels and availability, and continually entice people in with sales offers that they knew they would never fulfil. It's a hard lesson learnt for me after months of being fobbed off, lied to and ultimately defrauded of thousands of pounds of goods and costly delays to my bathroom renovation like so many other people on here. The directors Andrew Boddy, Peter Gregg and Graeme Borchard, who knowingly undertook this course of action, have defrauded hundreds of customers and simply written off this debt under a CVA and rebooted the company and the lack of empathy they have shown their customers is contemptuous. These people are completely and utterly shameless so please don't be enticed in by sales offers that they will not fulfil. Looking at companies house it is clear that the directors have involvement in several existing and past entities that has insulated them from any hardship whilst 'defaulting' on monies to untold numbers of customers so have no sympathy for these people. They are absolutely fine and this is fraud so please take action with trading standards and the police so that they are not allowed to trade again or continue to punish other innocent customers with their greed and mismanagement. Date of experience: 25 September 2023”

Posted 7 months ago

“Similar issues as everyone else by the look of it. I placed an order as far back as the 10/06/23, with a promise of 3-5 working day turnaround. Its been 3.5 months (102 days / 74 working days) and they still have not delivered all items. During this time I have had to send 23 emails, 9 of which I requested to make a complaint and I have not once had a manager call to attempt to listen or discuss my complaint. Currently out of pocket, out of time and having to report to Trading Standards. A complete and utter shambles of a company.”

Posted 7 months ago

“I have had the same experience as others on here. I have just been fed a lot of lies from this company, through chat/email of course. I have cancelled my order after 3 weeks. They clearly cannot fulfil my order - but the item is still listed on their website as ‘in stock’. If I get any more stress from this company with refunds etc, I will be heading for Trading Standards. This company should not be allowed to continue to trade in their current fashion.”

Posted 7 months ago

“1 star is too many! Do not do buy from this company. I previously wrote a review on Google and they have switched those off now because of how damning they were from so many customers. Customer service is terrible, they have an unmanned number. Our order was delayed by more than 3 weeks. We ended up cancelling the order when they pushed the date back again because our situation was critical and we had lost all faith our order would actually be fulfilled. Our orders from other suppliers were delivered within two business days! How this company even continues to operate with how shocking their service is i do not know and this experience is reflected in many other reviews seen here and on Google. We have a formal complaint with the company but doubt they will action anything as they clearly have no regard for the impact such horrendous business practice can have on peoples lives. The fact they are responding to positive reviews here and ignoring the negative ones is just another example of how they clearly have no idea what they are doing.”

Posted 7 months ago

“Honestly stay away. Spent 22 days chasing with emails, No communication of delay, blames third party, staff rude, no contact number for this company so all emails, told numerous of times you’ll get a reply on a certain day then they never get back and feed you excuses. Items of poor quality, so stressful dealing with the customer service team, stay away from Charlotte, Aaron and Robyn. Directors apparently aware of issue but got nothing to say for themself. Never dealt with such an awful company, no customer service skills what so ever. No communication between the staff, one tell you one thing and the same day someone tells you something else, full of lies. Not one to go out my way to write reviews but this company need investigating. Felt so let down as a customer and so frustrated and got no where at all. Awful experience”

Posted 9 months ago

“It's difficult to understand how companies like this still exist in this day and age. They lie about their stock levels and don't inform you they can't deliver as promised until you contact them. They don't allow you to talk to them on the telephone like a normal company of course - you have to sit in a chat queue until someone can be bothered to respond. AVOID LIKE THE PLAGUE. There are plenty of other honest bathroom retailers out there.”

Posted 9 months ago

“Ordered a toilet for a customer but haven't been given a delivery time. Can't contact the company at all. Don't use UK Bathrooms.”

Posted 10 months ago

“Order stated between 2 and 5 days delivery. After 10 days sent a message asking when order would be delivered and received no reply. You can't call them. Sent an email and started receiving calls from a pallet delivery company wanting to delivery but no reply from UK bathrooms. Pallet company will only leave on the drive and not in a safe place. So asked for saturday delivery which they refused unless I paid more. It shouldn't be a pallet as only a small corner sink and pedestal. Finally got Saturday delivery agreed at no extra cost and email apologising. Just received an email today from after sales saying that 100 packs of bolts have been sent to me instead of 1 and they need to arrange collection. No wonder it needed a pallet!!! No apology in email either. Just when can we collect. They may be a bit cheaper than other companies but customer service is appalling! Would not use again or recommend.”

Posted 1 year ago

“SCAM.. We purchased a Villeroy & Boch basin. The first arrived smashed to pieces, they sent out another which had a big crack. There was zero packaging in the box. Now they won’t respond to our emails. Our customer has a new born baby and we’ve had to cancel on her twice now. They’ve taken our money and scammed us. Shocking experience.. Steer clear!”

UK Bathrooms 1 star review on 11th May 2022

Posted 1 year ago

“Atrocious company, send out used, scratched items and when you complain and ask for a refund, you have to pay for the return postage and a refund could take 14 days….. if the USED ITEM, THEY SENT YOU, IS IN THEIR OPINION RESALABLE…… Absolute joke of a company”

UK Bathrooms 1 star review on 21st April 2022

UK Bathrooms 1 star review on 21st April 2022

Posted 2 years ago

“Terrible company to deal with . I ordered a £1200 unit with them . It toke ages to arrive and when it was the wrong colour and even though they had the colour i wanted to exchange to in stock they would allow. B ewarned this company has terrible reviews and after using then I can see why.”

Posted 2 years ago

“We paid £620 for a Wc the cistern was 10mm out of line with the bowl! They pretty much told us tough take us to court. We spent £1646.40 on a quality shower screen, we checked it when delivered for any breakages, we didn’t take the time to check every part was the boxes within 7 days, almost an impossible task on a full rebuild and very little bathroom fitter time! Anyway it turns out that one of the glass panels and fixing brackets was missing! All they said was you should have checked within 7 days! Know they want us to buy another panel from them! Even the fact we have to deal with two very large faults on their behalf! They take no responsibility! I wish I paid the extra at a shop where people are accountable and helpful! Be careful with this lot! I doubt if I would have noticed in 7 days, if anything would have been different based on their customer NON- service with the expensive Wc! If you can think of the worst swear word that’s how I feel about this company!”

Posted 2 years ago

“Ordered Zehnder towel rail electric elements with integral timers and temp settings. These were shown in stock with delivery 2-7 days. 2 basic heaters without the required timers were delivered instead (apparently because the required parts were out of stock for up to 2 months). This was done without any communication, despite being a cheaper and inferior variant. Sent emails which were taking 2 days to get a reply each time. Eventually got items collected for refund. Then saw that the out of stock items still being shown on web site but now at a lower price. Queried this with customer service, but obviously no response. Refund was not forthcoming, so got credit card company involved. What a nightmare for 2 relatively small components. Do yourself a favour and avoid these people. Wish I had seen the poor reviews before ordering.”

Posted 2 years ago

“We placed an order for a Bath on 19 December which was advertised as in stock and would take 5-10 working days to be delivered. It’s now 29 January and there is still no sign of the Bath. It’s been over 5weeks of waiting and having to chase UK Bathrooms for an update. Even if I give them the benefit of the doubt due to Christmas and Covid this is a significant delay and the customer service I have received is shockingly poor. There is no phone number so I have to email and most of my emails are ignored. I have also asked to speak to the manager and how to complain but my questions are ignored. I shouldn’t have to chase and the company should be updating me on my order (which they haven’t done) particularly as this is having an impact on delaying finishing my bathroom, causing unnecessary costs, stress and shortly when I move into my property I will not be able to wash / take a Bath. I completely regret ordering from this company who have already taken my money. I am now questioning whether this company is a scam. I absolutely do not recommend ordering anything from this company. The service is appalling and who knows if I will ever receive my product.”

Posted 2 years ago

“Just very bad after sales service. Def regretted buying”

Posted 2 years ago

“Placed order or goods and then had to be left with dealing with a supplier who sent order out without informing. Got told on a morning when we were away that a delivery is due today.WHAT.... we never had chance to arrange, then you cannot talk to any person from company that took your money. And even better they advised me in wriring it is out their hands. WOW. you took my money. Avoid fools pls”

Posted 2 years ago

“Disgusting service levels. Don't ever use them. First, there is a huge likelihood of something going wrong. Huge! Second, when something does go wrong you'll spend hours on the phone waiting for them to pick up. They won't! Horrible service, and organisational incompetence. They told me one hour before the delivery that my item was eventually coming ... I of course was at work. And their delivery service is so lazy that they won't put it inside your lobby. AWFUL. AVOID.”

Posted 2 years ago

“Not keeping up with any orders they are taking money for. Sure they will be on the way to small claims court.”

Posted 2 years ago

“Unfortunately I echo everything that has been written in the reviews below. I wish that I had read them recently as I have used them in the past and I was either just lucky or their service has got worse. Lead time 2-4 days and it’s now over a week. An answer phone saying that they aren’t available to talk to and no response on email. DO NOT use this company.”

Posted 2 years ago

“Stay away from this SCAM company, they do not answer their phones, promise a delivery day and yet don't provide tracking even though they state the delivery company will text and call. Waited for a delivery for Monday and surprise surprise it didn't turn up. Have asked for a confirmed date for delivery and yet still awaiting a response if they do not deliver I can assure I will see this through the court with this SCAM company. I URGE ANYONE ELSE BEING MESSED AROUND BY THIS COMPANY TO TAKE THEM TO COURT TO GET YOUR MONEY BACK READ ALL THE OTHER REVIEWS AND DO NOT BELIEVE THEIR REPLIES THESE GUYS ARE SCAM ARTISTS I SHOULD HAVE READ THE REVIEWS FIRST BEFORE ORDERING FROM THEM”

Posted 2 years ago

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UK Bathrooms is rated 1.4 based on 54 reviews