UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,331 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS sent hazardous chemicals (liquid acid) to my address instead of the right address, which is in another. They were supposed to pick up ASAP, but no one showed. Then after contacting the number they provided it was out of service. Finally, when I got ahold of someone they put me on hold for 15 min rather than calling me back. After agreeing that someone was going to come, they ignored my request as to where to pick it up from my location and then hung up on me. I’m trying to do the right thing and have it sent to a facility that can properly dispose of it so my child or anyone else won’t be exposed. It’s insane how they are handling this.”

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Posted 3 years ago

“Needed a delivery to someone staying at home all day with an intercom, through amazon. UPS didn't even tried to use intercom, or call the given phone number, they put a paper in the mailbox saying that WE weren't home. Nowhere to complain or signal it, either in UPS official site, official UPS package tracking, or amazon. I really think UPS is taking money to not doing its job, and it's an outrage. I really consider systematically boycotting any site using UPS as a delivery from now.”

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Posted 3 years ago

“I don’t know why British government is still allowing UPS to operate Very bad company”

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Posted 3 years ago

“Delivered package to wrong address not able to talk to anyone at there customer service number, this area need’s improvement. Will never use them again.”

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Posted 3 years ago

“The past few deliveries we have had were all late by a large margin and in a few instances, were returned to the sender with absolutely no coherent explanation. The website is a pain to deal with and they charge for certain services I haven’t had to pay for with FedEx. Customer service is also TERRIBLE, cannot even begin to explain how rude and unhelpful they were to my girlfriend. I know we will be using FedEx every chance we get and you should too.”

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Posted 3 years ago

“For the last few months their weekend driver says he tries to deliver and is unsuccessful and takes it back to warehouse, on Monday my regular driver brings it out. This Friday the driver said he came out but that is a bald faced lie as I was working on our driveway and spent the day on the property and no one came in. He then proceeded to take it to CVS pharmacy for me to pick up. Why would I pay $50 in freight and have to go pickup across town. I called at 5 pm on Friday and spoke to a lady and she said she would expedite it and I would receive a call within the hour. That was 2 days ago. I called in and was told it was instructed to hold for pickup. They cannot tell you who held it for pickup. UPcrap will soon go the way of other corporations that thought they were to big to have to offer customer service(Sears, KMart,USPS).”

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Posted 3 years ago

“16 months now still no trace of my “lost” suitcase. It disappeared 5 miles from leaving my house to the depo in Tamworth and never arrived at the depo. No communication since then!”

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Posted 3 years ago

“Absolute disgrace of a company! Had a delivery driver show up at my house this morning. Saying he was there to pick up a "damaged" claim. I never made a damaged claim. He said the claim was made this morning. He couldn't tell me the tracking number, shipper it came from, nothing. I get a lot of deliveries each week. So I can only assume that UPS has damaged/destroyed one of my packages, that was still in there custody. And I will have no idea which one, until enough time goes by to tell me which package never shows up. I called customer service. They can't help you. Without a tracking number. Well, the driver didn't give me one!!!!!!”

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Posted 3 years ago

“Such a bad service have to call alleast 10 times for pickup and one of my parcel of costco is still not received nd they r saying receiver rejected how this is possible if I don’t receive any call for ups have to call them again and again”

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Posted 3 years ago

“Lately UPS stinks. Lost a package at the delivery terminal (expensive camera sent to dealer for service), no scan or status updates for weeks (just "Delayed"). Dealer paid shipping and is filing a claim for lost camera. They sent a new one, but after several days the only status is "Label Created". Maddening. Really wish dealer would have used another service (Fedex, DHL, etc.). Blaming it on Covid at this point is ridiculous.”

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Posted 3 years ago

“False delivery attempts are used by company and delivery drivers. Extremely poor service from a well known company. Offer people a honest delivery slot and stop wasting clients time.”

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Posted 3 years ago

“I have just had a very very bad experience with them. I wish I could give them -10⭐️ AVOID! AVOID! AVOiD!”

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Posted 3 years ago

“Driver forged my signature and made off with an expensive package. Called UPS and informed them cameras show no delivery just the UPS man knocking and leaving ( no one was at the office) The reply I got was on behalf of UPS we are sorry. Apparently, UPS is pro forgery and package theft.”

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Posted 3 years ago

“Terrible company to deal with. Not reliable. Changed my delivery 4 times already. No real communication. Can't reach anyone. Not a user friendly site either. If I knew the company who used UPS for my delivery, I would not have ordered from them.”

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Posted 3 years ago

“they always reschedule happened twice in a week,really disappointing”

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Posted 3 years ago

“The worst of the worst. Not a single time (+10 orders) when I have received my package on time. It always has been at least a day late but my go pro accessories apparently have been held and released by several different services time and time again and 5 days after the original set delivery date it’s still not delivered!!!! Of course they say they are going to deliver it tomorrow but it won’t do me any good now as I needed it by today latest. Truly disappointed and will do my best to NEVER NEVER NEVER use UPSs’ services again. You don’t deserve to be in business”

Helpful Report

Posted 3 years ago

“Paid £139 to send a parcel to London next day. On the day it was supposed to arrive, got a message to say there was a sorting error and it was at a depot only 20 miles from where they picked it up! Complained by phone (waste of time) and then by letter but no response. Will never use again!!!”

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Posted 3 years ago

“This is my third time when I don’t get my delivery on time ( unfortunately I couldn’t choose the delivery company) and basically I have to go to collect it. Absolutely unacceptable!!! But this third time is even worst as my parcel is not elegible for an access point. With this third pathetic situation UPS sent me an email telling me that they missed me (which means that they tried to deliver The parcel but they couldn’t as no one was at home) and that is totally false as I have been waiting for that parcel all the day due to the delay time that they had so I just wanted to be sure that I didn’t have to request more days on my work place because of the unacceptable service of UPS. After I saw the email I called customer service trying to reschedule the parcel for the same day (as mentioned before I can’t request every single day that UPS says that is gonna deliver the parcel but they don’t) so basically they have told me that the parcel has been rescheduled and it has to be delivered by the same day (I called them twice just to be sure) and basically my parcel never came. The most disgusting service I have ever seen so far. UNACCEPTABLE UPS , please stop doing that and playing with people’s time”

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Posted 3 years ago

“Keep sending packages to wrong address, when you try to fix it via login they cant access your account and lock it when you try to change passwords. Horrible everything”

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Posted 3 years ago

“Ups collected my parcel, the collection driver moaned that they had more than my collection and said is it wrapped properly? Our parcel was an unopened undamaged shower screen from Victorian Plumbing, UPS SAY IT HAS BEEN DAMAGED NOW THEY SAY ITS LOST CAN'T GET HELP BAD COMPANY GOW ARE THEY STILL OPERATIONAL AVOID UPS ESPECIALLY IF YOU HAVE SPENT MONEY ON A COLLECTION AND ITEM AND THEY CAN'T DELIVER BAD BAD BAD”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,331 reviews