UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,398 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a collection with UPS in March. Firstly they never collected on my designated day and when I contacted the company they also couldn't locate my parcel. When they finally located the parcel it was already in the destination country. When I booked the collection the fee which was agreed to online i was very pleased with - I have just checked my PayPal to discover that UPS took 40£ more than the agreed payment. When it got to the recipient she was asked to pay a further 800$ more to collect her parcel else the parcel would be returned to the UK. This is over 90£ in charges. This was not the agreement I had with UPS. For all transactions no invoice was sent by email. Even in the recipients country she was not contacted with an invoice. I do not understand the service. How could you change my agreement without my consent and take a larger payment. So in all I have spent 200£ to send 4.80kg parcel with UPS. Pls I demand answers because this isn't right. I have used other companies to ship and I have never encountered what I've been through with UPS.”

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Posted 3 years ago

“Package was delivered to my business. Driver said door was locked and it wasnt. Didnt even try to call me to make sure my package was delievered to me on the day they said it would be delivered. Bad customer service when i called about the package and the driver not attempting to make that delivery. Ups is the worst. At least fedex and amazon have the time to call or txt to let me know my package here.”

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Posted 3 years ago

“The package was clearly marked, "HANDLE WITH CARE, FRAGILE". The box was crushed in on one side and there was holes in random parts of the package. This seems to be a constant, with every package delivered through UPS. Tired of paying postage, for safe delivery and getting damaged packages. For $20 in delivery charges it should have no damage, period. I'll continue to write bad reviews, after today, if it doesn't stop. Next step is higher management and I have your plates on camera. Dated and saved.”

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Posted 3 years ago

“I have had my package stuck in somewhere for over a week and a half. Everyday I ring up for an answer and every time i've been told something different. It seems like no one has any idea where my package is and is lying. This package is worth high value and should have been a priority to sort this issue however I just keep getting passed off to different department's and going round in circles. Being told lie after lie and there seems to be no other one you can contact apart from their customer service who have no clue what is going on. Must ridiculous company I have ever came across. Joke!”

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Posted 3 years ago

“Why is the service so terrible at UPS? You dont answer phone line, doesnt respond to email request o solve any problems. Parcels just seems to get ‘stuck’ at the depot in South Africa for days, without any reason. DHL service is a 10000% better than UPS. There is definately a huge ongoing problem at the South African UPS branch.”

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Posted 3 years ago

“Ups doesn’t care where they left r packages call them they r zero help they”

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Posted 3 years ago

“1ZV827Y16821500613 They are really bad and I dont understand why shippers use UPS. They attempted delivery 3 times whilst I wasnt home. Now they are reserving the right to dispose the item according to UPS rule 3,6 I contacted customer support and they are even worse. I am shocked and will do my utmost to boycott UPS all together. We used their service within our business often but will cease doing so now gurbet”

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Posted 3 years ago

“They promised delivery on time and call back. Still waiting for it 1 week passed... 1Z99F6X56840234725 If you wants to check how long gonna be xD They are a joke I keep trying call them but there is no answer when i asking a manger they put me on hold and after 25 min they automaticly hang up... Thats why is soo bad them review... They hire indians and they start talk with you in them language... Nit even in english.... 11. Time they hang up on me now when i asked a manager.”

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Posted 3 years ago

“Horrible horrible horrible. They deserve 0 stars. I am so angry and disappointed. The call line is awful. I needed to speak to a live agent and it would not connect me no matter what I said. “I know you want to talk to a live agent but I need to know more and then when I did tell it what I needed it would send me to another recorded call that led me to the same issue I was having and then it would hang up on me. Finally as a last resort on my 11th call I started to fake breaking up on the phone where I was finally connected with someone who still was zero help. This was the worst experience I’ve ever had not only with customer service but with a company EVER. And I’ve been put through a lot but this?! Absolutely garbage. Avoid UPS at all costs, it’s not worth it.”

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Posted 3 years ago

“They just gave me the worst experience I have ever had with my mail. Multiple times my mail has been sent a place other than my residence regardless me stating otherwise not to do that. Any “help” I got was just a waste of time full of lies that didn’t come true. The website is super buggy and telling me my package isn’t mine. I should have had my mail 4 days ago when it was “attempted” to be delivered but instead I’m still empty handed until I decide to deliver it to myself. I would give a zero if I could because my last two packages were never actually delivered for no good reason. Sense when do you pick up mail at a place other than where it was sent?”

Helpful Report

Posted 3 years ago

“Not the first time UPS could not deliver a package on time. Give them a week, it takes UPS two weeks. Their tracking service is useless and you can never log onto the UPS page. I avoid UPS for my shipping needs. From now on I will try to avoid any company that uses UPS for their shipping.”

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Posted 3 years ago

“No one has been able to assist me. Just getting the same run around as always. I originally sent a package out on November 14, 2021 giving myself a plenty of time to get this package there by Christmas. Well, I visited Africa and Dubai during the holidays and the package never arrived. After returning home, on January 19th I had requested to have the shipment cancelled and return back to sender. Today is April 7, 2022, and I still have yet to receive my package. Since Jan. 19th I have talked with their local store more than a half dozen times, and another half dozen time with their international department as well, and all they can tell me is that my request processed. I feel that UPS needs to search for a better tracking software or copy Amazon or its competitor, FEDEX. if anyone from UPS could assist me with this, I would greatly appreciate it, I just want my package returned back to me or refund me. The tracking number is 1Z21E5546758170458.”

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Posted 3 years ago

“A bunch of cunts”

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Posted 3 years ago

“Worst shipping country in the world. They lost my shipments and were not responding to my emails.”

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Posted 3 years ago

“UPS is horrible. All they care about is making money. Two boxes were left on my front porch and they are not mine. I called customer service at 3:00PM and they told me a driver would be out within the hour to pick up the boxes. After two hours I called and they told me a driver would be out by 7:00PM. It is now 8:05PM and the boxes are still here. I had to have my neighbors move them away from my front door because I cannot lift them. If I had to choose one word to describe UPS customer service it would be incompetent.”

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Posted 3 years ago

“UPS is the worst. In 25 years I don't think they've delievered one single thing on time and that is not an exaggeeration. Not only do they not deliever on time, but they won't deliever delayed packages earlier in the day, they literally wait until the last moment possible and I've even seen thier drivers claim there was no access to the delievery location when they clearly did not even show up to the delievery location”

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Posted 3 years ago

“Ups customer service is the worst ever. Can not or try not to do anything for the customer. And I can't understand half of the people that work there. Go with Fed Ex and save tourself the hassle”

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Posted 3 years ago

“Help future customers by talking about customer service, price, delivery, returns & refunds.This is hysterical: Ok I will. 1) customer service: literally they couldn't give a flying f***. Absolute ZERO help after 2 months complaining about money being taken from my card WITHOUT my authority. 2) price: who knows what this price was since you more than doubled it by taken more than the original quote off my card WITHOUT MY AUTHORITY. 3)Refunds: weheres my refund, this happened in december and you still haven't dealt with it. UPS is a massive failure.The fact that in almost 10 weeks of complaining and asking how and why you took this money, that you are still asking for proof of payment when i have provided this to 12 different people is INCREDIBLE. That y6ou have failed to deal with this is unbelievable. You don't actually deserve1 star, ZERO is more fitting..”

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Posted 3 years ago

“Horrible. Bought 2 very high dollar subwoofers for my production company. Both showed up damaged. Had the company who shipped them file a claim. I took pictures of the boxes and the damage. The driver saw the damage. I only asked for repair not replacement. Ups strung us along for 3 months then said they couldn’t help us. WORST shipping company ever. Use fedex and have them box it. They will stand behind their product and their insurance. The only reason I gave ups a one star is because I couldn’t give them zero👎”

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Posted 3 years ago

“I received a shipment from Turkey for costume made clothes , this package arrived with MISSING items (9 KG instead of 30 KG were sent ), I contacted the shipper and he confirmed this is not his box. after investigation and I emailed the photos for the missing and everyday calling for follow ups but nothing happened my business affected badly for your UPS way of handling I’m not looking for any money compensation , simply I want my staff .My recommendation for UPS is ZERO .”

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Posted 3 years ago

UPS is rated 1.2 based on 2,398 reviews