UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,288 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £139 to send a parcel to London next day. On the day it was supposed to arrive, got a message to say there was a sorting error and it was at a depot only 20 miles from where they picked it up! Complained by phone (waste of time) and then by letter but no response. Will never use again!!!”

Helpful Report

Posted 3 years ago

“This is my third time when I don’t get my delivery on time ( unfortunately I couldn’t choose the delivery company) and basically I have to go to collect it. Absolutely unacceptable!!! But this third time is even worst as my parcel is not elegible for an access point. With this third pathetic situation UPS sent me an email telling me that they missed me (which means that they tried to deliver The parcel but they couldn’t as no one was at home) and that is totally false as I have been waiting for that parcel all the day due to the delay time that they had so I just wanted to be sure that I didn’t have to request more days on my work place because of the unacceptable service of UPS. After I saw the email I called customer service trying to reschedule the parcel for the same day (as mentioned before I can’t request every single day that UPS says that is gonna deliver the parcel but they don’t) so basically they have told me that the parcel has been rescheduled and it has to be delivered by the same day (I called them twice just to be sure) and basically my parcel never came. The most disgusting service I have ever seen so far. UNACCEPTABLE UPS , please stop doing that and playing with people’s time”

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Posted 3 years ago

“Keep sending packages to wrong address, when you try to fix it via login they cant access your account and lock it when you try to change passwords. Horrible everything”

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Posted 3 years ago

“Ups collected my parcel, the collection driver moaned that they had more than my collection and said is it wrapped properly? Our parcel was an unopened undamaged shower screen from Victorian Plumbing, UPS SAY IT HAS BEEN DAMAGED NOW THEY SAY ITS LOST CAN'T GET HELP BAD COMPANY GOW ARE THEY STILL OPERATIONAL AVOID UPS ESPECIALLY IF YOU HAVE SPENT MONEY ON A COLLECTION AND ITEM AND THEY CAN'T DELIVER BAD BAD BAD”

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Posted 3 years ago

“My shipment was hold by them for 6 months and I had to drive to swords to speak to them and in the same day they send me an email that my shipment is coming tomorrow and they charge me a storage fee 800E for 6 months”

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Posted 3 years ago

“Abysmal service.”

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Posted 3 years ago

“The shipping has not been delivered and after one week. They don't know where the parcel is and when/if it will be delivered.”

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Posted 3 years ago

“Worst company ever do not ship with them”

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Posted 3 years ago

“worst service ever,payed express delivery! 6 days still they have noo ideea where my pack is! hope they go bamnkrupt!”

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Posted 3 years ago

“Parcel lost, insurance a scam as its impossible to complete a claim, 15 calls to customer service !!!!!!!!!! Avoid at all costs”

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Posted 3 years ago

“Delivered my parcel to a different country and when I phoned up the customer service lady said it’s not there fault”

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Posted 3 years ago

“TERRIBLE SERVICE!!!! I hope all companies stop working with them.”

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Posted 3 years ago

“It already happened at least 4-5 times where UPS returns my parcels with no explanation. According to the tracking numbers, some information were missing, but instead of contacting and telling me what was missing they returned the packages. When I tracked the parcels though, it showed that they "made" several attempts to contact me, which is a complete lie. They never contacted me! Recently, one of my suppliers tried to ship out a parcel with UPS and once again they returned it to sender because according to the tracking number the consignee address wasn't correct but it wasn't true either. I checked the address and it was correct. And every time, I contact the call center they can't even tell me what document is missing. It's simple a waste of time and money to deal with them. I rather use FedEx or DHL”

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Posted 3 years ago

“First time I used UPS in a long time. They lost a package I sent to a customer and week later I tried them again and they broke that item. Tried to get my money back for both, they didn't even refund me the shipping cost for the lost package. Lost money on both items. UPS just lost a customer!”

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Posted 3 years ago

“The worst. Online never works, chat never available, can't login to account. They have no interest in trying to help customers and seem to go out of their way to make it impossible to even get in touch. Cannot think of a worse service. Don't understand why anyone would use UPS. Will not buy from a supplier again if I know they use UPS as too much of a headache.”

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Posted 3 years ago

“Never use the company...they slap on loads of hidden charges on your customer on delivery and will not hand over the delivery until they get those charges..From my experience of this company many suppliers do not realise this predator company is doing this and you will have lost that customer for good”

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Posted 3 years ago

“This company it a joke.Never every...”

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Posted 3 years ago

“Never again! If it’s possible to give a 0 star, I would!”

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Posted 3 years ago

“Two Words: NEVER AGAIN!”

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Posted 3 years ago

“If it was possible to give 0 starts I would. Most unreliable company I know of. Don't call customer service unless you have hours. They make false claims as to why they can't deliver. I've had a package "out for delivery" for 7 days before, and receiving other packages just fine from UPS in the meantime. There truly is no excuse for this unprofessionalism. Last time I checked false advertising is illegal. And what about retaining something that belongs to someone else for up to a week, for no legitimate reason? The worst part, there is no accountability or attempt to make things right or resolve the issue.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,288 reviews