UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,331 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,331 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS is hands down the worst delivery service ever. They'll charge you for expedited delivery or even a regular delivery knowing in advance it's not going to be there on time cuz none of their deliveries on time. And then they lie customer service sucks it definitely leaves a lot to be desired. Don't waste your money or time”

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Posted 3 years ago

“Delivery keeps getting pushed back, and working with customer service was atrocious. Best they could offer is charging me $9 more to pick up my package myself?? This is a package that has been out on delivery 4 times now.”

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Posted 3 years ago

“I AM Beyond livid !! UPS had a super lazy lying , don’t wanna do their bleep bleep job driver today for my neighborhood !!! So I’m supposed to get a much anticipated packages today . It’s been delayed since it snowed last week which is totally understandable. So I’m excited today to get my packages finally . I’m watching the notices like a HAWK !! I’m a UPS my choice member and the packages was also on the ROUTE app as well letting me know their coming today . I sat in my front room and also had cancelled appointments for today so I wouldn’t miss my delivery. It was that serious to me . LOW AND BEHOLD , I get a notification on ups app saying DUE TO SEVERE WEATHER CONDITIONS, my package won’t be getting delivered. I was confused at first . Cause I’m like severe weather conditions??? Our streets are clear . So I was like what’s going on? I immediately call UPS and I’m like what gives . Why am I not getting my packages today. This lady told me that the driver said “it was unsafe to drive and he didn’t want to get stuck” . My right hand to GOD , that’s what I was told by customer service !Im posting pictures for you all to see the “SEVERE HAZARDOUS WEATHER CONDITIONS” , THE DRIVER LIED THROUGH HIS RAGGEDY MOUTH ABOUT !! So I tell her that’s a lie unless the driver was going to park on the sidewalks. My streets are clear . Matter of fact I got my mail today and FEDEX was delivering packages in our neighborhood today also . So why couldn’t this particular driver do his JOB !! Because he LIED about the weather conditions of our street on Cherokee street in saint Louis, Missouri !!! I hope like hell corporate sees this post and knows one of their LAZY drivers lied through their teeth about it being too “HAZARDOUS DUE TO WEATHER “ , to deliver packages on my street today !!! I also found out drivers have the ability to put in severe hazardous weather conditions as a reason to not deliver instead of getting approval through management first !!! What kind of BLEEP is that !!! You want to know what makes this even more outrageous, a UPS truck drove down my street while I was on the phone with customer service . Some straight bull s*** !!! And now , BE SURE TO LOOK AT MY PICS FOR THIS POST , thank you , because you can clearly see the DRIVER PUT “ HAZARDOUS conditions due to weather “ in the FIRST NOTICE @ 1:19 pm !!! Then @ 4 something SOMEBODY re did it and added “ emergency situation & or severe weather “ !! That my fellow reviewers is called : trying to clean up your mess and save your a** . Thank goodness I was smart enough to screen shot the original message . Because , I KNOW for a fact they would have called me a liar to my face . I will NEVER forget this !!”

Helpful Report

Posted 3 years ago

“Delivery or lack there of was absolutely horrible. I had to pay them even more to pickup my own package after they failed for days to get it to me. 4 different customer service reps literally lied on the phone to me. It took me calling 6 times to even figure out where they were holding my package at. Absolutely the worst shipping company I'd recommend using anyone but them. I bet you could stick your package on a turtle and do better. #pissedofcustomer.”

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Posted 3 years ago

“My daughter ordered herself birthday gifts from her gift card on amazon. Three were coming from ups and one through reg mail. The ones through ups were shown to be delivered, however they were not delivered to my home. They were delivered to someone else home is a different town. She ordered them in the beginning of January and we still havemt seen them yet!!! They have been giving me the run around saying we cant find your address ( they literally pass my driveway 5 times a week to deliver stuff to my neighbor). So i gave them my local post office address since they didnt seem to have any issues getting my daughter her other present. Now they are saying they couldnt find the address again and it was being sent back to sender. I will be contacting amazon and informing them of the issues caused by ups. This is crazy stupid!! My address is very clear on my my mailbox as well so when they drive past it it shows the number and st name🤷🤷. Ups yall need to work on who you hirer make sure they know how to read and use maps correctly and a phone!! And stop lying to people and giving them the run around cause you cant admit yall screwed up!!!!! By the time my child gets her stuff the candy in it will probably be no good😒.”

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Posted 3 years ago

“Terrible company I bought plates on Amazon and it was shipped via UPS and the plates were damaged by the careless driver who threw the box on the driveway damaging the plates I had to get a refund via Amazon and UPS refused to claim responsibility for the damaged plates”

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Posted 3 years ago

“Unbelievably Bad Customer service! I called with an issue, A robot answers and deciphers my request as something completely different and hangs up. You keep repeating agent, customer service, or anything to make the stupid robot understand that you need to speak with someone, but it hangs up every time. I never use UPS because I already know about their "legendary" customer service, And I'll keep NOT using them. Understandably big carriers like UPS have a certain monopoly because you don't have a lot of choices. But I hope that changes in the future...Been trying to speak with someone at UPS for 2 days”

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Posted 3 years ago

“If I could give UPS less than one star I would. I paid for a package to be delivered the next day. Not only was my package NOT delivered the next day, but it is now day 4 and still it has not been delivered. By NOT having my parcel delivered, I have lost hundreds of dollars I didn't have to lose. I have reached out by email over 10 times and still my package has not been delivered, nor have my emails been answered. I have asked for a refund over 5 time, and I have not been reimbursed, nor have my requests been acknowledged. UPS claims bad weather on their website, but I have watched the USPS drive by, FedEx drive by, but no UPS. For two days, their tracking site has said "delivery by 10:30 am". It's now 6:00 pm and still no package. Please don't waste your money. Use FedEx or USPS for your parcel deliveries. You'll have much better luck getting your packages where they need to go.”

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Posted 3 years ago

“Delivery with ups suck the tracking suck customer service sucks everything about ups sucks next day they lie about it”

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Posted 3 years ago

“This is a complete scam.they great to collect your money but they never deliver. I am waiting 2 months for a package and have spent hours on to customer service without any help.please,please save your money. Worst courier service in the world. Fact”

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Posted 3 years ago

“They do not honour their guaranteed delivery refund terms and give your the run around when you try to claim. Will never use again, awful company.”

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Posted 3 years ago

“UPS is the worst company ever!!!!! They did not deliver my parcel, they did not refund us, they made fool of us”

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Posted 3 years ago

“UPS is the worst ever! 2 deliveries from abroad returned because they "couldn't find the address" and "Duty was not paid". Well Fedex, TNT, DHL and Royal Mail deliver here every day. I will make sure nobody ever uses these clowns as couriers to us again!”

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Posted 3 years ago

“90% bad reviews what an achievement!Bravooo! I am updating my review because the situation is getting worse. I paid customs fees upon delivery to ups but ups sent me a letter to pay £5.35 for late fees . Then I received a second letter from control account to pay £70.92 on behalf of ups, like I never paid customs fees. I paid control account because if I didn’t pay them within 7 days they would have charge more interests. So I opened a dispute with both of them and called them several times to explain the situation. Finally ups admitted that I paid customs fees upon delivery! I sent my first email on the 14th of January today 2nd of February but still waiting for refund. Ups replied : Please know that I have forwarded your concern once more to our team in charge, for them to follow up and to provide you with a resolution as soon as possible. Ups recognised that I am right and they made this big mess but they still haven’t refund me! That it’s called stealing! Please don’t use this company it is no serious and reliable!”

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Posted 3 years ago

“worst company ever. They keep failing to deliver my parcel, and they keep telling me I will get my order the day after, but have yet to deliver it on time. UPS are ran by idiots.”

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Posted 3 years ago

“It is a bad company. I paid for an express shipping last Friday to be deliver today (Monday). I tracked the package and called the store and customer service. But my package was never sent. Advice: never pay for extra fee so the delivery will be fast. Plus, they're never going to refund me. This is not right. You're taking people money and don't provide the service.”

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Posted 3 years ago

“UPS claims they delivered a parcel with proof of delivery. They did not deliver it and lied that they have proof of delivery. They are not able to present it. Very disappointed. Avoid them as much as you can.”

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Posted 3 years ago

“Never never use ups they steal packages, they damage, only trust FedEx for large packages and usps for small. Take my advice. Ups is the worst. Thank god they offer insurance, because I had to use it and get my money every time. How do they stay in business??”

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Posted 3 years ago

“The most terrible company ever”

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Posted 3 years ago

“UPS is not a reliable company, I have lost packages due to their indifference or mismanagement. Their customer service is also very bad .”

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Posted 3 years ago

UPS is rated 1.2 based on 2,331 reviews