UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,429 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,429 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPS tracking said deliver on 28th. Cancelled a appointment to be home. It is now the 29th and still out for delivery and tracking says to be delivered on the 28th. Called UPS and automated voice hangs up on you if you ask for Agent. Never again UPS. Can't imagine trying to file a claim with this outfit. And here I thought USPS was bad”

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Posted 3 years ago

“UPS damaged a £300 coffee machine in transit; the box was clearly ripped and the machine broken. Despite paying extra for insurance, they have denied my claim as they say the machine wasn’t suitably packaged. IT WAS SHIPPED IN THE MANUFACTURERS ORIGINAL PACKAGING - WHAT MORE DO YOU WANT?! Furious. Having been an eBayer since 2004 and always used Hermes I’m kicking myself for using this shower of what I thought was a reputable courier. WRONG. Don’t use them. They stink.”

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Posted 3 years ago

“UPS lost two of my packages in three months. How is two feet by one foot by half food box with 32 lb weight lost in transit?”

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Posted 3 years ago

“UPS promises a date for delivery, and they never deliver on that specific date. One cannot rely and plan on receiving an item shipped by UPS. It has happened too many times. Rating: 1————-5 0”

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Posted 3 years ago

“DO NOT! I REPEAT! DO NOT!! use UPS to ship,receive, or pickup anything, this review will probably get lost or never viewed because they've lost it or will lie and say it wasn't ready to read. This company is by far the worst, all I needed was an item picked up, after a week of them lying saying the package wasn't ready for pick up, I took it myself. Customer service is a joke. Save yourself a headache and use any other company. SN: they get 0 stars, it wasn't an option I had to press 1😡”

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Posted 3 years ago

“I received an e-mail saying that my parcel would be delivered March 15. It never came, and I received no information about it. Several e-mails and days later I was told it would arrive on March 25 (but of course not what time) by both the shop and UPS. I waited until mid-afternoon and used the tracking facility. It said, "No deliveries are scheduled for today." I have only just stopped screaming.”

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Posted 3 years ago

“NEVER EVER go for it. What all negative reviews you see, all are 100% correct. They will charge a huge amount as custom even if you send 2 pages letter.”

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Posted 3 years ago

“Keep well away from this company you will be over charged if customs is mentioned and sent invoices for payment over due even though they will never phone or email you to let you know anything and on top of that you probably will never get your package and be told they tried to deliver but no one was home even though they never came near your home and forget about customer service not unless you want to spend a week talking to a voice machine and get told there's no one in the office and if your lucky enough to get someone from India to answer they will give you 3 or 4 other numbers to spend another week trying to get through to someone”

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Posted 3 years ago

“avoid this company. Never use UPS to deliver your packages. Though I didn't receive my package the system says it was delivered and signed. I rescheduled it to be delivered next day as I was away. What I do not understand is how come they send a parcel which is scheduled to be delivered next day ? UPS driver in my area (UB3 1PH) signed himself and stolen my parcel worth £400. When I contacted the company they didn't even consider why it was delivered the day I was away, and the person I called was very rude and asked me to sort this out with the seller. Very irresponsible and untrustworthy company .”

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Posted 3 years ago

“The service which I received was appalling and the courier broke the item which I was returning and refused to compensate me for the damage so now I am almost £300 out of pocket. They did not inform me of the damage - I had to spend over 2 hours trying to get the matter resolved. The sales advisors are ill advised and do not want to help and unwilling to take responsibility for their recommendation of service and incorrect information that they provided. I will be taking this matter future!”

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Posted 3 years ago

“Terrible service. Send parcel costing $240. Had all needed documents . They sent it back by mistake and refuse to re-send it or refund. Read the reviews, it is like they are happy to get bad reviews!! Go elsewhere.”

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Posted 3 years ago

“UPS is not even an American company (located in Warsaw Poland) and should have it's License to deliver mail REVOKED. I keep paying extra for EXPEDITED DELIVERY and my packages were lost twice. I had to Cancel my order, and repay again and it was a 2 month delay in getting my packages. After talking with 3 operator SUPERVISORS, I came up with their Policy stance regarding their incompetence to deliver. 1) Always blame the customer and the sender for giving them the wrong Tracking number. 2) Always blame the recipient for having an address at a 1930's existing building. 3) Always blame the seller/sender for not putting your name on the package. (Even when the sender is the Federal Government) who is sending your SSI PAYMENT CARDS. ***I downloaded their Complaint Form and it was 5 pages of Legalese mumbo-jumbo jump through this hoop you fool). Right? Unfortunately, these foreign companies have Diplomatic Immunity and will never change their bad behavior, although the Mail Tampering is a Federal Offense in the USA. And the online experience is a huge circuitous process that does nothing but send you from phone to computer to phone to computer and zero results regarding your package. It must be YOUR FAULT.”

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Posted 3 years ago

“No service what so ever I was advised my parcel was at the depot and would be delivered on Monday. During Monday I received an email saying sorry it would be delivered the next day. Next day get an email saying it was on its way followed by another one to say it was 'delayed' and they would schedule another delivery date and let me know. I am still waiting You try to talk to Customer Service and all you get is an automated reply to say it is on its way. Is that via the Artic? What have they done with my parcel lost it, damaged it or could not care less”

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Posted 3 years ago

“This company is a nightmare, I’m trying to change collection point, because the shop is shut, they say they can’t, where will it go now? It was my daughters birthday presents very upset customer service is non existent”

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Posted 3 years ago

“This is wow i received my pacakage no signutered just left anatended”

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Posted 3 years ago

“UPS sent hazardous chemicals (liquid acid) to my address instead of the right address, which is in another. They were supposed to pick up ASAP, but no one showed. Then after contacting the number they provided it was out of service. Finally, when I got ahold of someone they put me on hold for 15 min rather than calling me back. After agreeing that someone was going to come, they ignored my request as to where to pick it up from my location and then hung up on me. I’m trying to do the right thing and have it sent to a facility that can properly dispose of it so my child or anyone else won’t be exposed. It’s insane how they are handling this.”

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Posted 3 years ago

“Needed a delivery to someone staying at home all day with an intercom, through amazon. UPS didn't even tried to use intercom, or call the given phone number, they put a paper in the mailbox saying that WE weren't home. Nowhere to complain or signal it, either in UPS official site, official UPS package tracking, or amazon. I really think UPS is taking money to not doing its job, and it's an outrage. I really consider systematically boycotting any site using UPS as a delivery from now.”

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Posted 3 years ago

“I don’t know why British government is still allowing UPS to operate Very bad company”

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Posted 3 years ago

“Delivered package to wrong address not able to talk to anyone at there customer service number, this area need’s improvement. Will never use them again.”

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Posted 3 years ago

“The past few deliveries we have had were all late by a large margin and in a few instances, were returned to the sender with absolutely no coherent explanation. The website is a pain to deal with and they charge for certain services I haven’t had to pay for with FedEx. Customer service is also TERRIBLE, cannot even begin to explain how rude and unhelpful they were to my girlfriend. I know we will be using FedEx every chance we get and you should too.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,429 reviews