UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,607 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joke joke joke never ever recive massage your parcel will be delivered today end of the day, nothing ,next day same story your parcel will be delivered tomorrow at the end of the day, nothing again and today got messages again your parcel will be delivered end of the day tonight ,and this morning got letter we miss you WTF”

Helpful Report

Posted 7 years ago

“Disgusting company! Charged sneaky massive additional handling fees to my paypal account without contacting me to let me know or explain why. I only found out by checking my bank account. My item was properly described, not a restricted item, very well packaged and definitely not over weight or oversized. When I contacted them to complain I was just sent a generic email saying they don't refund handling fees. Will definitely avoid these thieves in the future.”

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Posted 7 years ago

“Received confirmation for delivery of important order for 1st Feb. Took day off work as I had to sign. Never arrived and received a mail at 9.17pm pn 1st feb saying delivery would now be 2nd Feb. Contacted UPS early on 1st Feb but auto-response said 'will contact you in 24 hours' ....not much use to me. Had to take a second day off work on 2nd Feb and delivery eventually arrived. I complained to UPS and their response was rubbish. Their notification system is useless, impossible to get a correct update and their level of customer service is 0/10”

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Posted 7 years ago

“UPS Cambodia is a really standard express company. I got my shipment with the ETA promised. and I continually be updated about the process of my Shipment.”

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Posted 7 years ago

“Good company but if you miss a delivery 3 times. You try to ring up to re arrange a different option it takes ages to get through and then the person at the customer service end can't understand you properly.”

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Posted 7 years ago

“Very poor service tracking is always misleading no one make out when would your parcel be delivered always delays in deliveries”

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Posted 7 years ago

“AVOID! First parcel I’ve send through UPS arrived broken. It was a heavy large box with FRAGILE tape all around. Second one never arrived, my brother, who was waiting for the parcel, has been told that the driver broke the item and that’s it, he didn’t report to anyone, and if my brother hasn’t been told that it was broken we would be still waiting for the parcel to arrive. AVOID AT ALL COSTS.”

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Posted 7 years ago

“UPS delivered my package to the complete wrong address. When they tried to pick it up the people at the wrong address claimed they didn’t have it. Despite how obvious it was their fault, it has now been 18 days since their “investigation” started. DO NOT USE UPS”

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Posted 7 years ago

“UPS failed to deliver a parcel and removed it from local access point 5 days before collection date given in tracking info. Contacted their customer services dept and was told it could not be redelivered to recipient but could be returned to me. Waited in for delivery, parcel didn't turn up. Parcel eventually ended up at Parcel2go in Bolton after a 700 mile joy ride with ups! Contacted ups and was told if I wanted to get the parcel back I should go to Bolton (250 miles away) and pick it up!! Finally P2Go returned the parcel to me and it was damaged...I am now going through the process of trying to get a refund. From start to finish the gross incompetence of UPS has been staggering and I am amazed that they can survive with such terrible customer service and poor practice. They simply don't give a damn...”

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Posted 7 years ago

“Continually outclasses the rest in efficiency, reliability and price. Superb.”

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Posted 8 years ago

“Such a large company Rubbish Service driver jhst ignored instructions were to leave parcel Cant contact UPS they are too big to care RUBISH service”

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Posted 8 years ago

“In general I have an adequate experience with UPS: the delivery man is friendly, the packages arrive in fine condition and on time. I appreciate the access point that UPS has in my neighborhood for those packages that the receiver is not home to sign for. However, I am upset that a very important package that I payed extra money to have delivered overnight has not been delivered to me or to the access point for reasons I do not understand. For two days I have been sitting at home waiting for the package and receiving emails telling me they attempted to deliver it (no one has rung the doorbell or knocked, so I do not know what kind of an attempt they are making). I received an email yesterday saying that the package was at the access point, but when I arrived it was no longer there. According to the Brooklyn employee I spoke to, a mysterious person called and told them to send it out for delivery again, by which point (6:30 pm after waiting all day) I had left home. Today the same thing happened. Its been a waste of time and a waste of money, and a very stressful experience since I need this package immediately.”

Helpful Report

Posted 8 years ago

“would not deliver ,said address was wrong ,its a shop ,delivered before, now they say i changed address ,i did nothing , they just make it up-.. Customer has requested a delivery address change. Parcel will now be delivered to the new delivery address. The delivery date may have changed from original estimate. VECSES, HU 11:53 AM Customer has requested a delivery address change. Parcel will now be delivered to the new delivery address. The delivery date may have changed from original estimate. VECSES, HU Friday, 13 July 11:38 AM Unable to locate address. Please contact Amazon with more address information VECSES, HU 4:49 AM Parcel arrived at a carrier facility Vecses, HU 4:49 AM Initiated customs clearance process Vecses, HU 4:49 AM Out for delivery VECSES, HU 3:45 AM Parcel arrived at a carrier facility Vecses, HU Thursday, 12 July 7:29 AM Parcel left the carrier facility Nurnberg, DE Wednesday, 11 July 11:11 PM Parcel arrived at a carrier facility Nurnberg, DE 9:30 PM Parcel left the carrier facility Garching, DE 3:00 PM Parcel arrived at a carrier facility Garching, DE 5:00 AM Parcel left the carrier facility Carpi, IT 3:20 AM Parcel arrived at a carrier facility Carpi, IT Tuesday, 10 July 8:00 PM Parcel left the carrier facility Roma, IT 2:53 PM Parcel arrived at a carrier facility Roma, IT 2:53 PM Parcel received by carrier ROMA, IT Parcel has been handed over to the carrier and is in transit IT Times are shown in the local time zone.”

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Posted 8 years ago

“Countless unnecessary back and forward to get my international parcel delivery. Tardy responses. Always asking for documents which I have already provided, then asking for different documents with the same info on. Four months and still no parcel.”

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Posted 8 years ago

“The sender of this parcel insist an inspection of the packaging for damage or tampering is undertaken prior to signing. This small parcel had valuable contents, yet your driver would not let me visually inspect the package, stating " Sign for it you can do what you want with it" on telling your driver of the value of the the package I was told "It is only a box to me now sign". I recommend you train your drivers how to respectfully deal with customers legitimate concerns and requests.”

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Posted 8 years ago

“It stinks,waited in tonight for a 21 birthday present for my granddaughter. Now won't arrive till tomorrow! Too late”

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Posted 8 years ago

“UPS can never make access to modern apartment buildings. They always try but literally, they always encounter a brick wall. No way to get in and no code to contact the tenant! So, instead of automatically dropping the parcel off at the closest to the address destination drop-off site, UPS takes it to their warehouse in another town and invite you to travel to their warehouse situated in wasteland that might as well be on the moon! Where's the savvy in that? Drop parcels off at the clients closest most convenient P/U site, unless customer states otherwise! Now, is that Rocket Science?”

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Posted 8 years ago

“Very inflexible delivery service”

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Posted 9 years ago

“What went wrong........EVERYTHING! lets start with the website, totally disfunctional and out dated, 5 pages to fill in just to book a delivery. you tick a wrong box and there is an additional charge you knew nothing about. you cant book a collection after midday! every other courier offer a better service. Then they want you to ship loads of boxes to get a discount. My boxes are 20kg ish each, oh but wait, they want you to send loads of boxes full of air. when you have the conversation trying to explain the situation they promise you another deal and then drop the rate tier when you dont make the quota of empty boxes. if i was to ship 100's of empty boxes i'd get a better rate. this company has no interest in helping the environment and save packaging material that isnt needed. STAY AWAY FROM THIS COMPANY. YOU WILL BE VERY UNHAPPY!”

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Posted 9 years ago

“Delivered my parcel to one of their pick up centres claiming I was not in, when I had purposely stayed in for them This is not the first time they have done this to me In future I will check with my online retailers before i order; if UPS is their carrier I will not buy from them”

Helpful Report

Posted 9 years ago

UPS is rated 1.2 based on 2,607 reviews