UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,356 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I go from dutch life in Indonesia,I was disabled in Belgium frontal care crash not me faulth i broke me both arm and legs and concussion me in Acoma this in Retie Belgium 12/5/84 with an ambulance to st Elisabeth there they fix my broken bones with pen me wive sit near I fly trough the front window that I first broke with my head no we used no safety belt it must like this read further normally I live in Antwerpen so me wife let bring me over with ambulance from one good hospital to one volks hospital it Stuyvenberg hospital that time dirty, must be renovated. they beginning renovated this hospital during the time I staying in this hospital waiting on the control arts for going where I must lay in this hospital I came there in July 84 ok the control begin 30minit later mention these arts to me wive I give your husband still 2 day's for life then your husband dies. I do not want to die he I writing me a stown true story nurs bring me to one hospital bed must normally make longer but the nursing gig this not i die between two day's the control mentioned this to me wive al the difficulty's make me bed longer forget it nursing did nothing so I must lying in futes hold. For 6 months I was in coma dec 84 spiritual healers helped me out coma= 1 die doc in it hereafter his contact nurse on earth after I out coma bring this hospital me to one geriatric klimiek normally for older humans there I learned back everything no one coma is the memory also away with help from the healers I get me memory back must also learn to walk with one fake leg my right leg holy crushed i lone this care of me boss a Datsun Urvan the motor under the driver ch air what is happend the driver for me where busy looking for one other music channel on his analog mobile radio very bad lighted radio scale with his nose almost on his mobil radio not looking to the traffic where he in drove make this driver care crash aftercare crash after care crash/ no one is perfect that time where it me turn for one care crash”

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Posted 3 years ago

“ups work like shhit. I waited all day they didn't ring the doorbell and said, no one is home. sorry but shhit is better than ups”

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Posted 3 years ago

“They are very bad companies Never will bring the package on time”

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Posted 3 years ago

“This is the one of the bad companies on the world”

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Posted 3 years ago

“This company sucks, evrytime I order I try to avoid this shipping company. Unfortunately Verizon has a contract with them. UPS don't work on weekends so if you're not home on a Friday you won't get your package until Monday. Then they deliver to an access point not your house after the first attempt. Which is even more inconvenient. The auto update you sign up for does not work well either. Customer service sucks as well. They do not help you at all and instead they have you register on their app to make changes. If I could give negative stars I would. Avoid this company at all costs!”

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Posted 3 years ago

“APPALLING SERVICE! Have been trying to get my package all day after being told I wouldn’t be getting it today and my only option was to drive 60 miles to the depot to collect it! Halfway there my ring door bell showed the driver at door with my package I spoke to him asked him to leave it round side and he just drove off with it! That was 6 hours ago and a dozen calls later with them saying they will call me back and they don’t and saying they are contacting the driver to get it redelivered today my latest call has said that they won’t be delivering the parcel and if I want it today I will have to drive to depot to collect it! They can’t however confirm that it is even at the depot! I have asked to speak to a manager and quell surprise they are in a meeting! The call centre apparently does not have the depots number either!! What a total shambles of a company!! I will never buy from a company using this courier again !”

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Posted 3 years ago

“They lie about when you are going to receive your package. They sent me an email saying that my package was arriving today, since it was an expensive item I canceled my plans for or the day to receive it. It never showed and it has been two days now and it is still not here. The tracking just says delivery date will be up dated when available. They are useless, call customer service and try to find someone who can speak English let alone figure out where your item is. Use fedex !”

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Posted 3 years ago

“Y’all service is the worst of worst first off my package was supposed to be delivered today they didn’t tell me a time we were at home and they didn’t leave my package instead they leave a sticky note on my front door blank so I call the customer service only to get lied to telling my husband if he pay a fee I can pick it up at a location between 5:30 to 7:00 and they will call me first which they never did so my husband call them back only for them to tell him that they will refund him his money back and call him concerning our order another lie I’m really disappointed in UPS Thanks UPS For Ruining My Birthday because I really need my package before tomorrow because I have an appointment tomorrow y’all the worst service every Im Never Using Ups Again My Rating for UPS Is 0 very not satisfied So Not Cool”

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Posted 3 years ago

“Ups driver is stealing packages in the Canarsie Brooklyn NY area . I saw the truck pull up. My package scanned as delivered to mailbox. I ran downstairs and there is no package anywhere. Few months ago a 4ft by 6 ft box was marked delivered and I was home and it was not delivered. This is inside of a secure building. I have lost over $220 with the 2 items. Ups does not care. This is outrageous”

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Posted 3 years ago

“Tracking my delivery, waiting in then discover ups driver says couldn’t gain access. What an absolute lie as the time given we’d just had a Argos delivery then looked back on the security cameras no ups van. What a surprise! Get told ups driver has dropped it if at local drop off point. Go there what another surprise, parcel not there. What a bunch of liars who like to waste my time. Still not got my £81:00 parcel. Avoid! Do not use. Steve B”

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Posted 3 years ago

“How do people or companies like Costco use this third-class service to deliver customer products? This company should be banned from serving. Their delivery people are the worse service provider in the world. They just delayed my laptop delivery days after days even though it came to the local facility early. I have not received my laptop yet and I am going to claim a refund from Costco. Costco should not use UPS at all. Otherwise, they will lose revenue in the future the way they are going to lose laptop sales now from me.”

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Posted 3 years ago

“Item was to be delivered 8/5/22. Check tracking at 8/4/22 to see delivery had now pushed out an entire week (8/11/22). The package which was to travel Florida to utah hadn't even left the origin facility until 8/4/22. It literally sat there for an entire week. Find out from one agent, after to talking to 6 others, That the reason was because it was left behind after employees failed to put on original truck and it then took them an entire to recognize and fix an issue. And they way of fixing a 100% at fault issue was to simply put it on the next truck and it "gets there when it gets there". Then package delayed another day (now 8-12-22). Every agent i spoke to on this issue either plays dumb and just repeats "check tracking for updates" or outright plays damage control on behalf of the Florida location that cause the week long delay. Every delay was not communicated to me. No update emails, nothing. I had to find out but checking status of delivery. No effort to expedite delivery either. At this point I have screenshot proof of their agent stating its 100% their fault for the delay, and despite that no effort to delivery my package faster. Still at ground delivery snail mail, because it wouldn't be fair if they endured the burden of their own mistake.”

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Posted 3 years ago

“Alas, UPS driver just tossed the 42" onto the stairs in front of our door. And the TV screen is completely destroyed. Lovely - just lovely. Can we rate the driver/delivery a zero?”

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Posted 3 years ago

“Never received package and never got proper tracking couldn't get proper help,will never order from companies that use ups”

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Posted 3 years ago

“Terrible. Never attempted to deliver my package. Never rang the bell or called. Instead took my package to a random far away place. I had to go to your stupid website and create a user name and password just to find out where my stuff was. I just had surgery and this is why I needed delivered to me. Ups, you suck.”

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Posted 3 years ago

“Horrible service from UPS. I have called customer service a number of times, but they continue to not deliver heavy boxes to my front door. I also signed up on their website and specified that I want boxes delivered to my door, but it makes no difference. The last driver left the heavy box in the apartment office, but the delivery notice said that it was left at my front door. Apartment dwellers deserve quality service.”

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Posted 3 years ago

“Your website sucks. Try to track a package and it dose not give any location as where your package is at any time. Just on the way. That is not tracking a package. What help is that? When a package is tracked people want to know where it is. How about some real info.”

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Posted 3 years ago

“I would not even give one star but had to to post this review. My new sign says it all. They will hopefully never see another penny from me!”

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Posted 3 years ago

“They used to be great. You can forget it now! Packages come in from a week later or more, than the usual 3 days I am used to You try to local office forget it! Can not getting but a beeping noise. Then I call the 1800 number wait over a half an hour, only to give me the same useless number. Are the 3 stooges running the post office? I honestly don't know how you make through a day. Just degusted. If you don't fix your procedures people are going to want a private company running it that are capable.”

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Posted 3 years ago

“UPS is the worst delivery carrier please merchants stop sending my package UPS only use Amazon, USPS or FedEx. When it comes to these carriers I get my package. I had two different carriers delivering my package today UPS and Amazon. Once again Amazon meet my expectation in delivered my package and UPS failed me. I Hate UPS with a passion they need to go out of business so the real carriers can do all the deliveries with no worries. I have a picture of Amazon doing what UPS can’t do which is drop off my package which is sad.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,356 reviews