UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,268 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received email telling me my package was by my front door. When I looked out there was no package. Why can't I complain to a human instead of an answering service. My dying sister sent me a large package last year. When I got it, it was in pieces. UPS is the worst.”

Helpful Report

Posted 3 years ago

“Need signature for package. Told them to save driver a wasted trip would pick up in person at Tulsa hub. Charged me for saving drver a wasted trip. Will ask all package deliveries not to use ups.”

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Posted 3 years ago

“Weather fine. One UPS truck delivered package in AM fine. Second package was held by another driver for "poor weather conditions." I dunno- maybe he's driving in a different state, town, dimension?”

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Posted 3 years ago

“I ORDER quite a bit of stuff and have never had a issue. All the drivers have been really polite and friendly. Waiting on one tonight and one was delivered next door. Went out and checked to make sure thier was not a mix up. No mix up. Driver was super upbeat and nice to me. WISH I got his name because he deserves a shout out for a fantastic job.”

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Posted 3 years ago

“Ups couldn't properly deliver a package to their own address”

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Posted 3 years ago

“"UPS suck so hard they need to change from shipping to porn" 4 months and counting still no answer they just take poor to the next level, Customer service is pointless whatever they tell you the reverse will happen. if they tell you you are going to get a call-back you will not. I have had a claim open for 4 months and still no resolve just excuses. UPS needs to be banned from the UK - I have sent this to you ups along with the court documents Update - what a shock no call back just a generic reply on here to make it look like they give a s-h-t 06/01/22 update - ups are classing 4 months to deal with a claim as a backlog and their s-h-t customer service cannot tell me when this will be resolved and they seem to think this is acceptable - ps what another shock I failed to get the call-back from a manager Reported to trading standards and soon to be going to a small claims court to resolve this issue”

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Posted 3 years ago

“Why does it cost the same $48 to send a 10 lb box 200 miles as it does to send a 30 lb box 1000 miles?”

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Posted 3 years ago

“Package was suppose to be here 3 days ago for 2 day shipping. I've seen Fed Ex trucks pass my home and I've seen 2 UPS trucks pass my home. Their tracking updates say it's weather related delays, but I see the delivery trucks driving around.”

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Posted 3 years ago

“Can you please deliver my parcel since beginning of December. This is the worst service ever. You refuse to deliver and no good customer service. I can never use this service again and I will tell as many people as possible that they should not try to use the nonsense service.”

Helpful Report

Posted 3 years ago

“Though UPS tracking states that the last three packages were delivered to me, they were not. One was at a neighbor's house (out in the weather), one was never found, and I have just filed another "claim" for the second which was marked as delivered yesterday (06 Jan. 2022). It is my understanding that the fee I pay UPS for shipping means that the item will be delivered to my house. I can not contact a real person by phone and the claims service is ineffective. Clean up your act UPS.”

Helpful Report

Posted 3 years ago

“Worst delivery service I have came across this is the second time I have had a negative experience with the company. I was rudely spoken to by 2 advisors who did not help with my query and just passed me to about 5 different departments and the last department I was passed to was closed and I did not get anywhere. Trying to navigate the website is awful and they also do not provide updates on parcels. The entire company is a shambles they have lost my parcel.”

Helpful Report

Posted 3 years ago

“One day late due to parcel going to wrong destination. Been in all day waiting for delivery on the tracking up mentioned that it been delivered on the doorstep. Unfortunately not. Contacted UPS which was a waste of time. They told me that I need to contact the retailer. I wouldn’t even go be them one star.”

Helpful Report

Posted 3 years ago

“I have been waiting for my parcel since the 22nd of December. I am calling everyday, the parcel is very urgent. I am stuck at home waiting for the courier for weeks now, this is so frustrating! AWFUL CUSTOMER SERVICE! They are not able to help, they only say "I am sorry" and no one is sorting the issue they all have give excuses! 6 agents hung up on me one after the other, another one placed me on hold and never came back!! The few agents I managed to talk to had no idea what they were doing, it looks they have never been trained! They only waste people's time! Yesterday, after weeks of re-deliveries they messaged saying they tried to deliver but as I was not able to make the payment they will try again tomorrow! They never came and there is no payment to make!! Ridiculous! NEVER AGAIN”

Helpful Report

Posted 3 years ago

“The representative in the store located in Cleveland, Ohio, University Circle, Mayfield Road was extremely rude. He hung up the phone 3 times on me and my daughter. We were merely calling to check on a package in which the website stated the package was still at UPS store. We spoke with him on 1/5/2022 at approx. 1pm and he was HORRIBLE. Based on our interaction with him, we will NEVR use UPS again! When I actually called customer service, they were kind and resolved our issue. But the store clerk was ridiculously rude!!! The store telephone number is 216-421-7200. He needs serious training!!!!”

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Posted 3 years ago

“I paid extra for a special delivery of stem cells, before 10:30 am ,2 hours late . Don't ever trust the time they state.”

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Posted 3 years ago

“package was supposed to be at my house four days ago I paid $20 dollars for overnight shipping but the package has still not arrived. The package they are shipping is my new phone and I have been without a phone for more than a week without any other way of contacting them or call in an emergency. there is no reason why my package should be delayed when we have not had a lick of weather at the shipping site or my home since ordering my phone. I will never ship with this company again.”

Helpful Report

Posted 3 years ago

“Critical medicine express shipped from Windsor Ontario to Surrey, B.C. on 22 December, 2021 that was promised by UPS to be delivered by 23 December, 2021 is still hasn’t been delivered by 31 December, 2021. VERY DISAPPOINTED, WILL THINK TWICE USING UPS AGAIN.”

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Posted 3 years ago

“0 STARS. O EVEN BETTER -10 STARS Review platforms need to introduce 0 stars so companies like UPS can be rated as such. Words can't explain how terrible they are! Parcel was sent via express delivery guaranteed by 2pm today. Tracking showed scheduled delivery for Wednesday 29th so I arranged for someone to wait in the car outside the delivery address to collect the parcel (business is closed due to holidays so no access). Called UPS 4 times today, first advisor told me it can be delivered anytime until 11:59 pm (really??!!!!!). The next advisor said end of day is 5 pm for businesses so it will get there by then.. I requested a simple address change or a pick up from ANY LOCATION but I wasn't allowed until delivery attempt was made but guess what? NO DELIVERY ATTEMPT! Tracking was then updated with a delay and the new delivery date will be shown soon so I called them again yesterday and they said the parcel definitely arrive on Friday. I call again today and they say due to it being New Years eve the parcel will definitely arrive by 2 pm. So I had to arrange for someone else to sit and wait in their car for 4 hours today (and pay them by the way), called UPS 6 times only to be told the same thing THE PARCEL WILL DEFINITELY GET THERE BY 2 PM. At 3 PM I called for the final time, and this time was told that they have stopped the deliveries for the day and it will now be delivered on Tuesday... They can shove the parcel up their f**** ass after today! Absolute disgrace of a company!! Will be moving all business accounts from UPS to DHL.”

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Posted 3 years ago

“They lied TWO DAYS IN A ROW about our business being closed and therefore, not being able to deliver an important package. I received 2 electronic notices saying the package would not be delivered due to us being closed. They never showed up. The office is lit up like a Christmas tree. It's obvious we're open. They just didn't bother delivering. Getting through to a live person is basically impossible. I can only get through a computer promp menu. FedEx is MILES better. I will ALWAYS use FedEx moving forward. I can't believe how much time I've wasted trying to get a hold of a live human being. It's ridiculous. UPS used to be great and super reliable. Now, they're no better than the US Postal Service.”

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Posted 3 years ago

“was meant to be delivered at 12.30. At 12.30 the next day it was still at the depot AFTER being processed.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,268 reviews