UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,394 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a package to be delivered on Labor Day. It was supposed to be there by that Thursday. (Supposedly) Arrived at the city for delivery and then they started putting notes like severe weather and couldn’t deliver due to an unforeseen circumstance (called the UPS Store and they were told there was an accident). Called for the fifth time only to discover they supposedly know that it’s in Lone Star, Tx or at a Lone Star facility and had never even been put on a truck for delivery. They’ve been lying about even knowing where the package is for four days!”

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Posted 11 months ago

“Rubbish company. I paid £22.49 for a letter to be delivered the following day, but it got to its destination after 2 days. They wouldn’t refund me for the inconvenience. I will never use ups ever again. Very bad company”

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Posted 11 months ago

“UPS is the worst, I tried them in Sweden they are rubbish liars and now I have to postpone my travels which will mess up my schedule just because they didn't shut down this useless trustless company.”

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Posted 11 months ago

“They are terrible, lie about delivery, they say, that the location has refused delivery. It’s a drop off box/locker and once I got the message I went to inspect the locker and found it was in fine working condition, also this locker is open 24 hour a day, I’ve tried everything calling, but get cut off from customer service, trying to do all the right things to their website and their website is absolutely useless compared to someone like DHL. UPS are not in the same league as DHL. Still no updates after2 days weather it will be delivered. In fact I can’t be bothered writing anymore as this company don’t even deserve any more of my time, but basically my comments are the same as all the other comments which are negative on here”

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Posted 11 months ago

“Warning: Avoid Using UPS in Norway I’ve had an unbelievably bad experience with UPS in Norway. After paying £549 for an item, they claimed to deliver it to a vague location ("Hunndalen") but didn’t provide any specific details. Despite numerous calls, emails, and chasing every local collection point and post office, no one has my package, and UPS support has been completely useless. They’ve failed to take responsibility, ignored my need for clear answers, and caused me weeks of frustration. If you’re shipping anything in Norway, avoid UPS—they’re unreliable and unhelpful.”

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Posted 11 months ago

“If you love yourself Pls don't use UPS because they will mess with your mental health I had an horrible experience with them They lied that they attempted delivery yet it never happened They made me miss an important event and I loose my ticket fee because of their incompetent They don't care about customer satisfaction Till now I haven't gotten my parcel yet A parcel that was meant to be next day delivery”

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Posted 11 months ago

“Lies number one, three times they claimed to have delivered but never did. Lies number two, they send us an invoice 24 days late yet we paid. Now found out they are returning my parcel back to Spain. Strongly advise not to use them at all.”

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Posted 11 months ago

“shipment never arrived, they delay and delay the delivery and then they open investigation for 2 weeks, for no reason and they delay the refund if ever happened”

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Posted 11 months ago

“following on from my recent review, The contents of my parcels have been sold on EBAY! Its easy to tell as it is a hand made product and we made a very small batch! Plus I have supplied the claims info constantly for over 5 months, but every time i get someone different requesting it again AND AGAIN. here are some of the people responsible : Andrea Menjivar, Denny S, Elvis C, Alfredo P, Sebastian Pczarajane@ups, claims.ned@europeups, relizabeth@ups, customerservice@ups, ukfcr@ups.”

Helpful Report

Posted 1 year ago

“From paying the customs invoice the East Midlands branch cannot manage to lift the package and put it on to a delivery vehicle. Lost so much business because of this. No contact number for the UK centre, do not answer emails or take incoming calls. Nobody takes ownership of any problem despite promises. A monumental failure on customer service and lazy staff. A statement from the head of operations: Managing a team of over 200 employee within the hub as well as the ramp aircraft handling team. I bring a wealth of expertise in operations management, having led many functions during my career, including all of the UPS U.K. and Ireland sorting hubs. I have also held the role of U.K. Hub training manager responsible for orientation programs, management training and development along with working with the UPS worldwide corporate teams in delivering programs within the UK. As a highly skilled specialist in operations management I have also joined colleagues from our corporate audit team to audit other UPS countries and districts, offering guidance on best practices and improvement strategies. Well we can all talk a good job Mr. Millward.”

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Posted 1 year ago

“Worst company ever”

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Posted 1 year ago

“fast recovery channel Who helped me recover my $56,700 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide all thanks to fastrecoverychannel @ mail . com”

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Posted 1 year ago

“If I could give a zero I would. Always delays with delivery, drivers can't identify the correct address and than tell the customer address not accurate. What a B.S. Two day air shipments for perishable food takes up to a week, of course food is bad by the time it arrives. Try to talk with customer service but no results. That kind of service is just unacceptable.”

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Posted 1 year ago

“I think this business is a fraud. For over three months now, I've been having problems getting my money returned, and they keep telling me it's still being processed. A corporation that refuses to return your money is difficult to trust. Thankfully, I discovered ( Email:: lilo__grace ), and their kind staff assisted me in receiving a full refund of my money, you can also contact her Email:: lilo__grace__75__(AT)__gmail__.__com ) whatsapp:+1 ( 615 )-414-15-62”

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Posted 1 year ago

“UPS is the worst & the most useless courier company in the world If You Want to Give Global rankings to UPS - I believe the worst local courier service in the world would be much better than UPS. PLEASE PLEASE PLEASE - NEVER EVER USE THEM or TRUST THEM WITH ANYTHING I SENT A PARCEL FROM NEW DELHI TO BERLIN ON Oct 15th, 2024 - It is still sitting in BERLIN - and no one has contacted my daughter who is the receiver AND UPS DOES NOT RESPOND”

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Posted 1 year ago

“The driver is stealing my packages. Second time in 7 days I have opened the parcel locker and it was EMPTY. My child's shoes, classroom things, and shirts. Where is my $hi+!!!”

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Posted 1 year ago

“Totally rubbish.. they never come to collect the parcel even I paid for collect... put me to wait 9AM TO 7PM for 2 days , finally I drop item by myself and now item to be delivered after 6 Day when I paid for next day delivery more than £48 ... AVOID TOTALLY. FOR ME WAS FIRST AND LAST TIME . VERY BAD COMMUNICATION 👎 😡😡😡😡😡😡👎👎👎👎👎👎👎👎👎”

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Posted 1 year ago

“I'm trying to spread awareness because there are some weird people who work for Hotsprings UPS store or are trying to trick people. so I ordered my package through Amazon and they sent it to this store near my house and I told the store I would pick it up and when I got there they told me when the UPS driver dropped stuff off at the store he picked my package back up because the owner of the store told him it wasn't the stores package. so I'm trying to figure out where UPS took my package and where I can get it. I call 1800 PICK UPS. and it takes forever to speak to a actual person, but when I finally get a hold of one and explained my situation and gave my tracking number and all of that she said around 4 ish pm I would get another call. so around that time I get a call from this lady who claims to work with hotsprings UPS from this exact number 1 501-910-7479 A Little Rock number. She ask me to explain my situation and tells me to repeat the tracking number. And she tells me she will try to find the exact driver from my delivery to see where my package is. She said she would call me back in a few minutes. She calls me back and says that the delivery guy for my specific package would be done and at this ware house past national park college at 7:30 pm. She said I could go over there and get my package from him. She claimed this UPS warehouse was past the college on mountain pine road and I take a right. i didn't think anything of it at first cause I really wanted my package so around that time I head that way and I put in my gps but I couldn't find a exact location for that just the regular UPS stores. So when I get to the red light on higdon ferry before u turn right to get to the college I see a UPS driver head that way near the direction they told me to go then I get a call from that same Little Rock number and it's allegedly the UPS driver telling me he is at the ware house and has my package. I'm already sketched out and wasn't going to go regardless at This point I told him it's to dark and this seems sketchy and I'll see about picking it up tomorrow morning. Then he proceeds to tell me that he's not sure I can get it in the morning cause there has to be a driver present in order for them to hand me my package which isn't true it's protocol for them to send it to the regular UPS store and I show them my ID and they give me my package so he was lying to me and he sounded frustrated and annoyed I didn't want to meet up with him and I told him again no I'm going in the morning and he hanged up. This happened yesterday I called that same Little Rock number that him and the lady called me on and it says it's a discontinued UPS number. Very weird and sketch. I still don't know where my package is I've tried calling everyone and they don't know. I tried calling the 1800 PICK UPS number again And another Lady said to wait by the end of today or tomorrow for a update.”

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Posted 1 year ago

“Horrible service they are useless”

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Posted 1 year ago

“I wish I could give them negative ratings. Worst experience, waiting for my package from last 2 weeks still not received. If I call customer service then they don’t pick up my call, 8-9 mints waiting time. Seriously, I’ll never ups again.”

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Posted 1 year ago

UPS is rated 1.2 based on 2,394 reviews