Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

“Worst company ever. Twice the delivery person left notices at the door when I was in the house. I have no idea why they could not knock but found it easier to just leave a note and say there was no one. I also wonder why they did not call on both occasions when they had my number. The second time that they attempted to deliver, they called me and I had just gone to the shops. I advised the guy that I was ten min away and could rush home to meet him. He was not prepared to listen and I wondered why he had called in the first place. I have seen this afternoon that they left a final notice. Having just looked at the reviews, only 4% would rate UPS services as excellent. Today I join the 92% on TrustPilot who say they are very bad. It is so disappointing that after waiting for a whole week the only message you get is that they will not attempt to deliver again.”

Helpful Report

Posted 5 years ago

“They don't seem to care about the people they are delivering to. UPS sent me an email saying that they would deliver my parcel the next day, by the end of the day. This meant I was committed to saying in all day. The next day no delivery At about 19.45 had an email saying they would deliver the next day. No comment at all about the non delivery. No apology. Again delivery would be by end of day. It did arrive. Is it too much to say sorry when you don't deliver? Why can't UPS be more precise with delivery times? Other delivery companies give accurate times down to two hour slots!”

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Posted 5 years ago

“This company genuinely needs investigated. I've never seen such negligence when it come to customer service. UPS employees actually told me that the trackers doesn't work. The customer service can't contact other departments within the organisation. I paid the import tax and its still telling me I owe money. Its a circus, I'd laugh if it wasn't so serious. I don't actually think they deliver a single parcel on time, actually I think you should just be grateful you get it at all!”

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Posted 5 years ago

“Worst company every, dont ever use them, I've updated my adress 4 times ffs what the hell is wrong with you guys honestly, and its gonna take 2 days to process that now and probably still wont get it right, just close your doors guys you are a failure to the mailing service, not to mention your employees are lazy af and wont walk 10 feet to a door, like I said close your doors and give up, I haven't found 1 good review for you either like that should be a big red flag that your company is not working, I'm thinking about sueing you guys for all the headaches you've caused me over the years with your stuupidity.”

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Posted 5 years ago

“I bought a present for my sons birthday, who lives miles away. Ups were the parcel service. Delivery day specified, my son stayed in all day to receive parcel. 9pm came and no delivery. Tracking gave no update. Tried to contact ups and phone message stated that they were not taking calls until further notice. Email contact was just a list of generic menus, no way of writing anything. Customer service non existent. Contacted the suppling company and they offered me a replacement item, no quibble, but it would be sent by ups. Four days later and still no tracking info for this second parcel. Missed my sons birthday. Kicking myself and should have bought through amazon, they have never let me down on hundreds of deliveries. Only went elsewhere to save £30 on the item price, more fool me. Also, had an email from the supplier stating yhat ups were a generally a good company and only had 1% of parcels go missing. That one in every 100... multiply that up to the hundreds of thousands of parcels ups deal with every day and they have a serious problem. DONT USE ANY COMPANY THAT DEAL WITH UPS. Be warned”

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Posted 5 years ago

“i had 2 different delivery from well know company and now both parcels have disappeared one laptop and clothes both have been lost the laptop took 4 mouths as ups was investigating the loss and now they are investigating the clothes being delivered to a place in scotland and i have to wait for my refund or new order until the investigation has be done never iagain will i pay for ups as quick delivery”

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Posted 5 years ago

“This is the worse service ever! This the third time that a package to be delivered has been on the truck and does not show up when expected. They keep showing that it’s in the area to be delivered for about 7 hours and when it’s 9 pm, (end of expected delivery) time, it still does not arrive. Avoid using UPS if possible since they are not reliable.”

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Posted 5 years ago

“Man, I paid $132.00 for some Air Jordan's for my son and tell my why the box came in all damaged..that's not even the worst part... the JORDAN BOX IS SPLIT down the middle!!!! SCREW YOU UPS. Y'all suck...bad. It won't even let me upload a picture either.”

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Posted 5 years ago

“this is the worst company for deliveries ever, they are unreliable and when you call them they cant even offer a solution and no way of collecting the goods. specially when the order is urgent. All they can say is sorry & they have no care for the customer & tracking is rubbish.”

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Posted 5 years ago

“No attempt to knock on the door me and my family been up since 7 am. We have a huge black doorbell on white door too that rings 3 rooms in the house and no attempt was used to use this let alone our letter box that we hear even when were sleeping. Just a papper through the door to spend money to travel to pick it up. I couldnt add photos or video because it dosent give me a option too it just says would you like too. Etc etc”

Helpful Report

Posted 5 years ago

“UPS must be the most unreliable courier company operating today. Appalling service all round. I have never had a positive experience with UPS - if you have then you’re indeed lucky. By turn they have lost, mislaid and incorrectly sorted parcels; attempted delivery when they clearly had not and made free-and-easy with delivery dates. Do the management ever look at reviews or police their employees performance in the field? Compared with companies such as DPD they’re a joke and should not be allowed to operate.”

Helpful Report

Posted 5 years ago

“2 months and still they can’t find my parcel or refund my money I wonder how they still running a business their link for complain doesn’t work customer service just take messages but can’t act eventually they send me link to complain that work and investigate I filled it and been told me to wait 8 days for investigation again nothing happened wrote back to them again they ask me to fill in another form to claim money back my experience with them is to avoid at any cost rude and unprofessional”

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Posted 5 years ago

“Excellent service delivery! Braved the odds and delivered a 25kg parcel to Africa during the COVID-19 lockdown. Thank you immensely 🙏🏻”

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Posted 5 years ago

“PLEASE PLEASE READ THIS REVIEW BEFORE… PLEASE PLEASE READ THIS REVIEW BEFORE YOU SEND ANY PARCEL WITH UPS!!! My tracking number is 1z63x3a30406077393 and I have been waiting since 24th July when my parcel arrived in Northampton and I was supposed to receive on that day. I waited until 7:00 pm and it didn't come so next day the tracking said it will deliver on Monday.. did not arrive then it said Tuesday did not arrive.. then it rescheduled the delivery to Thursday and today they are saying the parcel has been to delivered to my address at 2:01 pm but I am still waiting for the parcel and asked every unit and the reception in the cresset and no one has it..so UPS..you have already damaged my reputation and gave me lots of stress and I am going to legal action for compensation also report against your stupid service so you can not contact with anyone. I do not need your silly reply I just want my goods otherwise I am going to lose almost £500 for 2 pages ads. I have already sent you( advertiser email) in your email. I am so CONFUSED that they are saying in the first column that you are going through and in the last column is saying that our driver has deliver to your next? WHICH IS LYING because I have been here every day and sitting in front of the front door because this parcel is not an ORDINARY PARCEL.. we are launching our BRAND and we have 100's hours to get the design/colours/materials right because our aim to provide best products at affordable price. All our correspondings through whatsaap and email/telephone calls will prove everything. So UPS YOU HAVE LOST MY DREAM not JUST AN ORDINARY PARCEL ..you can not put MONEY! I dream of handbags and the past 7 years have been RESEARCHING and decided now IS THE RIGHT TIME because it will not be EASY to find good products due to this pandemic. SO I WILL TAKE LEGAL ACTION AGAINST UPS and I will fight myself. MONEY WISE I LOST £ 400 gave them to buy the material and shipping + £27.12 duty & vat + £416 for 2 full pages ads with PE magazine.”

Helpful Report

Posted 5 years ago

“UPS really bad experience! I was sent two packages (together) from Italy to London, I paid for the delivery at home and they assured me the arrival in 4 working days. they lied updating the tracking and writing that I was not at home for delivery when I was waiting for them, they lied when they wrote DELIVERED and instead I had not received anything, they lied again when I called them saying that there was a problem and I would have received the parcels at home within two days, after two days they said another day, and in the end they left my parcels in two different collection points and even put one in the expiry time! after 11 days I also had to go to take them myself!outrageous!”

Helpful Report

Posted 5 years ago

“UPS really bad experience! I was sent two packages (together) from Italy to London, I paid for the delivery at home and they assured me the arrival in 4 working days. they lied updating the tracking and writing that I was not at home for delivery when I was waiting for them, they lied when they wrote DELIVERED and instead I had not received anything, they lied again when I called them saying that there was a problem and I would have received the parcels at home within two days, after two days they said another day, and in the end they left my parcels in two different collection points and even put one in the expiry time! after 11 days I also had to go to take them myself!outrageous!”

Helpful Report

Posted 5 years ago

“I paid for something to be delivered to my house, only for UPS to leave it at a random shop that isn’t even the one next to my house. I haven’t asked for click and collect and was at home (working from home), ready to answer the door. I have been home all day, and called customer service to enquire about this. They informed me that apparently the driver attempted my house but I wasn’t in. I had been in and had been ready for the delivery all day. I don’t understand why the delivery driver would lie, except that maybe he was put off by the traffic on my road, but that is disgraceful! I paid for something to be delivered to my house and not click and collect. They had no solution except that I go and pick up my delivery, on a week where I’m really busy as it is and had scheduled deliveries do that I can get things I need to my house! Terrible service. If I had the choice, they’re the last service I’d use for deliveries. I sadly didn’t have the option because I ordered through a company that used them.”

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Posted 5 years ago

“Parcel arrived from china airway duty for 16kg parcel parcel lost 1kg from air port to my home , 8 items missing , not found refunded shipper , lame excuse made ,”

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Posted 5 years ago

“Absolutely HORRIBLE! My parcel was supposed to be delivered on the 24th of July then changed to 27th July so I went to the shop at 9:00 am instead of 10:00 and stayed until 7:00 pm instead of 5:30 pm. I tried to contact them by telephone..no joy..tried to chat with the virtual option ..no joy.. sent email..no joy..sent mobile number for SMS message ..no joy,, it was an important parcel but thanks to UPS it went in the drain, So no more UPS. I even paid my vat and clearance charges in case I am out so they can leave with the next door but NOTHING..”

Helpful Report

Posted 5 years ago

“They don't turn up when they say they will, tracking system is next to useless and automated phone system which tells you exactly the same thing as the online garbage. Customer support not valued in the slightest. Avoid and use someone else.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

UPS Reviews

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