UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,428 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received no delivery status updates at any point. They say they attempted delivery 3 times but 2 of those times I was definitely home. Registered for their service to change delivery options but can't do that without an IssueNumber which you can only get from the delivery notice card which they never left. Emailed customer support who took days to respond each time and were not very helpful.”

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Posted 3 years ago

“Horst international courier service!!!!!!! They lie that they are coming to pick up the package today and you have to wait for days ...and they keep lying...”

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Posted 3 years ago

“I wish you could give negative stars. The delivery driver gave my package to a random man in a random building that wasn’t even close to my name or my address. Then when I demanded they go retrieve my items they said it could take 8 business days for them to hear back from their driver and they might be able to get me my package! Absolutely deplorable! How they are still in business is mind blowing! They have no care for anyone’s things and every interaction with anyone working at UPS is horrendous!”

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Posted 3 years ago

“Sitting here trying to find the words to describe UPS and I can't because the English words are not strong enough to describe this pathetic 'courier service' . Simply then , they are awful . I sent 4 packages last August . 2 were smashed and 2 lost ( eventually found 4 weeks later) For the damaged parcels they claimed I didn't package them correctly . Oh yes I did, as I always have with extra padding . You can see that there was a blunt impact on one side of the damaged packages. Even my customer witnessed them being pulled out from other a ton of other parcels in the UPS van . Not only did they 'pass the book' on the damages they also charged me for putting down the incorrect size . My sizes were out by 2 cm on one side and 9cm on the long side which was 30 inches in total . They also charged me an 'audit fee' and for their finale they sent the damaged frames back to me duplicating all their fines, penalty fees audit fees and surcharges. Amounted to about €200 . Needless to say I have been emailing and emailing and phoning and emailing but no response. Eventually I went on twitter and publicly described these events . This made them reply ok but they are just bog standard replies and each time its by a different person. Unfortunately I had left my credit card details on my account with UPS and they just helped themselves . So my advice for you going forward is to remove all details of your account from them ( thats if you really want to continue using their service) because as soon as something goes wrong they will rob you in cold daylight. I haven't let up on recovering these charges and I will continue to send public tweets until they refund me.”

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Posted 3 years ago

“I made a order on line and then the next day it was cancelled because UPS said that there was no such address. Clearly the home address has been there for over 30 years and UPS can't figure out where it is. You look it up on google and surprise, surprise there it is.”

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Posted 3 years ago

“I ordered a phone over a year ago from Apple and never received, I also have been seeing multiple comments on your from Facebook. And seeing it's though my Facebook was hacked, raises questions of your partnership. Thank you.”

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Posted 3 years ago

“Apple ship me a labtop. I was't home so they left me a slip saying I had to sign it. Find. I called them and they would not allow me to pick it up at the end of the day. I said I work I would not be home. Abrutly told me call Apple. Since Apple told them to leave it at the nearest UPS store. So I went to pick it up. They had the package but it wasn't in there system. Come back tomorrow. So I went back and then they wanted to charge me because it was not in there system.Thyat is a scam! If it is not in their system why did their driver attemp to deliver it in the first place. So I never received the package and they sent it back to Apple.bv”

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Posted 3 years ago

“This company had my parcel for 2 weeks , when I tracked it said they would give me a delivery date soon , it said that for 2 weeks then they returned it to sender, not once did this company contact me, it was very stressful for me as it was pictures of my deceased dog , this added stress to my grief immensely…AVOID AT ALL COST !!!!”

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Posted 3 years ago

“Driver too lazy to ring buzzer at apartment complex since office was closed - although he still had access, left an update "sorry we missed you"- I work from home- - next day leaves a message package left at locker-actually left APPLE PAY CARD on desk! Replacement Pay Card!”

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Posted 3 years ago

“I was told a package would be delivered today between 1145 and 1545 and so I booked a day off work and I waited in all day. In doing this I lost a day's business as I am a self employed tradesman. Nothing was delivered. In going onto their online tracking system their note says 'GB The receiver was not available at the time of the final delivery attempt. 2022-11-14 14:18:57' This is blatantly a lie. Phoned UPS who wouldn't give me a manager's name or a customer complaint number, just the generic customer service number. Awful service. They then phoned me this morning to again promise the package would be with me today. I gave them my neighbour's number to deliver to. again they failed to show up yet their tracking system says they attempted to deliver. Complete liars. The UK Ombudsman won't cover this type of retail service. I have lost money as the supplier (in China) says they faithfully handed over the goods to UPS. UPS are at fault here.”

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Posted 3 years ago

“If I could give a zero, I would! UPS is the worst, the absolute worst. If I could choose not to use them, I would in a heartbeat! But I can’t choose what shipping services sellers use. I have had so many expensive parcels “lost” conveniently! Never the inexpensive items only things that could fetch a price. Their customer service is nonexistent and they genuinely don’t care. They lost an expensive camera and when I asked where it was, they said they handed it off but couldn’t provide confirmation that it was successfully handed off, and when I ask why not, I was told that it wasn’t their responsibility anymore and to deal with it!!”

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Posted 3 years ago

“Utterly pitiful service. I live in a small block of apartments. UPS drivers will buzz to be let in the building, then leave a "sorry we missed you" card in your mailbox. This informs you that your parcel has been taken to a local store where you should go and collect it. Why should we as recipients that have paid for delivery take a 30-minute round trip because the driver couldn't be bothered to take the lift up a few floors? This is happening time and time again. I keep reporting it to UPS, but it does nothing. Customer service just says that they have mailed the "appropriate department". I was supposed to have a parcel delivered 11 days ago, still waiting. Dreadful customer service. I now avoid retailers that use UPS because it is so painful going through this every time.”

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Posted 3 years ago

“UPS waste of time and money. 5 days delivery promised. 14 days later and still no delivery from UPS. No apologies from UPS. No answers from UPS. UPS = headaches and money wasting... Use the post service, it is quicker and cheaper”

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Posted 3 years ago

“Ups is the worst. Poor customer service and incompetent delivery people. Lazy”

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Posted 3 years ago

“Fraud customers, hide the truth, and steal packages! This is by far the most absurdly disgusting courier company I've encountered, shipping from Spain to the UK, stuck in ups Stanford Le Hope, GB, United Kingdom, repeated scans every day, every day it says "Package delivered tomorrow" But never delivered! Very disappointed with this! Seeing so many like-minded people having the same problem! Legal measures must be taken to teach UPS a lesson! Fraud customers, hide the truth, and steal packages!”

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Posted 3 years ago

“A package was delivered to my house and on it was a different address than mine. I spent over 30 minutes trying to contact someone at UPS who then told me they would be able to pick it up that night and take it to the correct person proximately 24 hours later that had not been done I called again they said they would again send a note via email to the district here in Cincinnati. Once again the package had not moved from my house so it’s now been over 2 1/2 days and it’s still sitting there. I called again to get a phone number and the phone number they gave me was for a store Who told me that was not in their purview. I have now tried to contact the people on the front of the package via websites but as of no Avail. I will not use UPS and will request when I purchase things via the Internet that they be sent to me through a different carrier because of this air”

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Posted 3 years ago

“The biggest mistake of my life. UPS not only not contact me about a missing document, which delayed my delivery by weeks, but they also sent an email informing me of the delivery, which never happened. I was finally able to receive my bags, a month later, completely broken, open, and with items missing and broken. NEVER TRUST UPS.”

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Posted 3 years ago

“I paid for next day air, and it never showed up on the day it was supposed to be here. Plus, they gave me another date for my package and it isn't here still!!!”

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Posted 3 years ago

“I arranged for a collection 31/8 for my package to be picked up the following Tuesday to be delivered the following day to a exhibition they arrived 2 days late and delivered the package after the event refuse to refund been put through to different people in different departments and still wont admit their fault even though its in black and white on the invoice . DO NOT USE THIS COMPANY”

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Posted 3 years ago

“As of now UPS has lost 2 of my packages in a month's time. The first page was a check I really needed so I did the overnight option,it took 6 days of talking to them for them to finally admit it was lost. Within the the 6 days of me calling everyday they kept lying saying it was coming when I could clearly see the package hadn't moved since it left the sender. Now almost a month later they just lost a pair of boots I ordered,this package hasn't moved in 3 days so far,from here on out I will make sure whoever I order from isn't using UPS,this is sickening!!”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,428 reviews