USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once an order is placed it's literally impossible to cancel. Send email as per comany cancellation procedure but can take up to 3 working days for a response by which time the parcel could arrive. No phone option given. With a little research got hold of phone number and rang to cancel before item was despatched and kess than a day from order and informed impossible to cancel. Informed to reject the parcel but cheap courier used who left parcel in the bin when no one answered the door instead of taking parcel back. myhermes and yodel are known for doing this as apposed to other reputable parcel companies. Until USC change their couriers and have a proper cancellations procedure probably won't use again.”

Helpful Report

Posted 7 years ago

“I placed my order through the app but upon placing my order, I realised that the sizes for the jeans that I’ve ordered where all wrong... straight away, I followed the cancellation process provided on the app and asked for my order to be cancelled, literally 30mins after I placed the order in the first place. However, to my dismay, instead of my order being cancelled, it got deleivered to my house two days later... Now I have paid £6 plus for the delivery and I will now have to pay another £6 plus to have it sent back as you do not provide a prepay return slip.. All in all, I will be losing £12 plus for an order that I don’t end up having... I called your customer service to express my dissatisfaction and I was offered no resolution whatsoever, all I got is that’s how you guys do things... Definitely the last time am ordering anything from you guys... absolutely the worst customer services that I have ever received and i work in customer service myself, so I know how things should go..”

Helpful Report

Posted 7 years ago

“Paid next day delivery needed them for mid week sent the wrong size don’t have a store near me or a printer to print of the return slip a joke”

Helpful Report

Posted 7 years ago

“My internet order cost me for delivery which was fine but then I had to return a few pieces back and to my horror I had to pay for postage back. Unfortunately there is a store close by so return to store was not an option. So in total the postage cost me more than the actual items I had ordered so that’s why I won’t be ordering again anytime soon”

Helpful Report

Posted 7 years ago

“Can’t choose the delivery service, no option for next day delivery, no option to collect in store, Hermes parcel service is terrible.”

Helpful Report

Posted 7 years ago

“Website took my payment 5 times and when I tried to contact them, there was no phone number and emails were not responded to promptly (over 90 hours even though it was marked urgent). I asked for a telephone number to speak to someone and this request was not even acknowledged in the response.”

Helpful Report

Posted 7 years ago

“Very bad customer service”

Helpful Report

Posted 7 years ago

“Still not received my parcel 8 days after ordering and paying for next day delivery.”

Helpful Report

Posted 7 years ago

“The shirts came with holes and dirty not new!!!! Never buy from usc again!!!”

Helpful Report

Posted 7 years ago

“I was sent completely the wrong item, didn't get a prompt response to my email and when I did call was told the item wasn't in stock. Wont be ordering from usc again.”

Helpful Report

Posted 7 years ago

“I still haven't received my order. I've also emailed CS twice and also not received a response, this is totally unacceptable. My order though not huge was still substantial >£100 and I have not received any response from CS or the courier. This was my first time using USC & I will never order from this company again. Disappointed.”

Helpful Report

Posted 7 years ago

“I ordered 3 t shirts and paid for next day delivery(£6.99),as my son wanted them for our holiday, which was 2 days later. Unfortunately, they did not turn up in time for the holiday and we also received a message to say that 2 were out of stock, so why were we allowed to order them in the first place? Paid for next day delivery and didn't get that service , which I would not have paid for on only 1 item. Not happy with the service at all.”

Helpful Report

Posted 7 years ago

“Placed and paid for order online then received an email next day saying one item out of stock not asking for an alternative choice so now got to pay postage again if I reorder an alternative item , if you can go to the trouble of emailing customers why can’t you ask if they would like an alternative item before sending out the one item, very poor customer service!!”

Helpful Report

Posted 7 years ago

“Paid extra for next day delivery. Was not delivered until 4 days later!!! Not good enough”

Helpful Report

Posted 7 years ago

“Charged wrong price against advertised by £4. Raised with customer services, what a joke they are. If the helpful person that’s dealing with me worked in my team they would be dismissed. No explanation or help so now I’m raising with trading standards and other media groups”

Helpful Report

Posted 7 years ago

“i didn t receive the answer i want and i still wait to arrive my order”

Helpful Report

Posted 7 years ago

“When i received my parcel my earinging were missing from the box after contacting usc through email i am still yet to receive an explanation to why my earings are missing”

Helpful Report

Posted 7 years ago

“Ordered items for my Holiday paid £6.99 for next day delivery which I happily received, however this is the only good thing I can say about this - one item not as product description so returned, one item faulty no press stud to fasten jeans, then overcharged for two vest tops by £1.25 per item as when received clearly had labels stating Mega Value Sale £2.00 each - but charged £3.25 per item - small amount but out of principle returned - as per your site nothing regarding free return for faulty or overcharged items - as per your site requested return recorded - cost me an additional £11 to do so - have normally no issues with USC always thought good value and service - however not on this occasion - very disappointed”

Helpful Report

Posted 7 years ago

“I have received a pair of trainers the front of one where it’s supposed to be white is yellow, it looks like it has been out on display, now I have to pay to return them”

Helpful Report

Posted 7 years ago

“Slow order processing. Slow delivery. Misleading tracking information. Insufficient customer service. Package ripped open!!! Good quality of the product.”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews