USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me ex-displayed item .”

Helpful Report

Posted 6 years ago

“Charged £5.00 to click and Collect then given a sports direct gift voucher in store”

Helpful Report

Posted 6 years ago

“A order that i placed with usc and did not get, i had to chase it up, as no one told why it was sent back, you took my money and no item, poor customer service support, i don,'t think i would shop with usc again”

Helpful Report

Posted 6 years ago

“4th order in a row with issues. This time shoes and packaging very damaged. Rubbish that you dont have free return postage. Other previous orders arrriving dirty, damaged or cancelled of my order as out of stock so i get half the order arriving. Am fed up now going to switch to ASOS. Your service has gone downhill your going to lose all your customers if u dont sort it out”

Helpful Report

Posted 6 years ago

“Didn’t even want to give them 1 star, I returned an item 3 weeks ago and had an email saying they were refunding me as my replacement was out of stock but still no refund, I’ve tried emailing them in several occasions and no response, tried emailing through PayPal and no response, tel number given on PayPal doesn’t work !! I tried emailing Soort direct as that’s who owns them and still nothing. Couldn’t find a telephone number to contact them but nothing. The worst company I have ever shopped with and will NEVER use them again”

Helpful Report

Posted 6 years ago

“Ordered my item for next day delivery. Got an email as I was at work to say my parcel was delivered. Got home, no parcel & nobody had any indication of a parcel. Emailed the "customer service" department and got a reply 3 days later. Sent my response and now 3 further days I'm waiting for another reply. I'm sorry but no way are you that busy it takes so long to respond to a paying customer. Awful”

Helpful Report

Posted 6 years ago

“Ordered a coat 11 days ago and still not received it”

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Posted 6 years ago

“Absolutely disgusting, ordered item on next day delivery, still waiting for it to get here”

Helpful Report

Posted 6 years ago

“Hate the fact you don’t offer refunds as part of your service and I wasn’t made aware of this when I purchased somthing from you. As a result of that unless it was somthing for myself I had tried on and knew it fitted I wouldn’t shop with you again for a gift as you are very limited with choice and sizes. Over all wouldn’t return as my first place to shop.”

Helpful Report

Posted 6 years ago

“Hopeless - having placed order for 4 items two were out of stock and the items that arrived were faulty”

Helpful Report

Posted 6 years ago

“Awful! Awaiting replacement for the items I ordered due to complaint submitted as per the below; Evening, I have just received a package that I ordered online and am disgusted with the condition my items were delivered in. These 3 items were purchased as wedding gifts for my fiancé’s best men and I wouldn’t even want to wear them if they were for myself. Being from a quality assurance background myself, I have absolutely no idea how these passed your quality control. The packages are ripped and damaged and upon opening the items they are tattered and threads are loose. They look like they have been worn and then sent back! This is totally unacceptable. I would like 3 new pairs sent out in the sizes and colours as per my order in the correct condition they should have been sent out in. Regards. Rebecca”

Helpful Report

Posted 6 years ago

“My biggest issue was the delivery situation. I don't mind paying £4.99 for it to be delivered to my home but then to have to cover the full cost of returns seemed very unfair - especially as they were so high because the coat I'd ordered was so heavy. I don't understand at all why I couldn't just return it to the local branch of USC for free like with all other shops. I will never order from USC again because of this bizarre returns policy.”

Helpful Report

Posted 6 years ago

“Communication was awful. Parcel got lost with courier and refund not bren processed. Customer service agents on a premium number rude also.”

Helpful Report

Posted 6 years ago

“Received items next day. 1 item arrived on a hanger with plastic over it upon inspection this item was damaged in multiple places had to return damaged item at own cost no happy. When paying a large amount of money for products this was not checked prior to dispatch seeking a full refund and postage cost as this was not my fault.”

Helpful Report

Posted 6 years ago

“Wrote an email regarding my order and not heard back”

Helpful Report

Posted 6 years ago

“Goods did arrive but not next day as I payed for and no refund of delivery charge”

Helpful Report

Posted 6 years ago

“I tried to get the trainers in my local store, first they said they had a pair of size 9, then they said they didnt have the size 9. I ordered online and paid the postage, when they arrived they were not suitable, and now I am being told that I have to pay the postage again to return them.”

Helpful Report

Posted 6 years ago

“Purchased 2 items upon the order being processed for delivery one of the items became out of stock.”

Helpful Report

Posted 6 years ago

“Half my order was unavailable due to no stock. Was given no indication of when/if products would be in stock again. Confused why products were still available on the website to purchase even though they were out of stock. Very doubt I will use USC again.”

Helpful Report

Posted 6 years ago

“Awful customer service Slow delivery and ignored my messages until my order showed as being delivered Took 1 week for dispatch”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews