USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned order for different size only to get a refund so paid £6.99 delivery for nothing”

Helpful Report

Posted 6 years ago

“Not great. Was charged £5.99 for delivery and when website states it’s £4.99. Enquiried on Twitter and received no response. Returns aren’t free either which I think for a large retailer is pretty bad form.”

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Posted 6 years ago

“My order arrived incomplete. Contacted customers services to make them aware, apparently the situation was being handled and the missing piece was on the was on royal mail 2nd class. I rang them once a week for a period of a month and half and they said the same thing every time "it's on its way to you". Eventually, after a lot of persuasion from me they got this other team to sort my problem out. The item was no longer available and was offered a 40% refund of a tracksuit from which I only have the top.”

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Posted 6 years ago

“I received a Religion t shirt all crumpled up and creased and it was suppose to be a Christmas present. I won't be ordering from USC again.”

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Posted 6 years ago

“Bought two shirts for my husband Took them back to Usc in Stirling One off the shirts was dirty nd not in the correct packaging If I sent it back it would have cost me 6.30 Not a happy cuatomer”

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Posted 6 years ago

“Box that shoes came is was damaged and name is Fran spelling is wrong Frab it Fran apart from that it's ok”

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Posted 6 years ago

“clothes seems fake, I bought some clothes from brands that I usually buy in their regular stores, and the quality is much much poorer, doesnt even look like the brand that I am used to. Get a sense that its not coming from the same place.”

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Posted 6 years ago

“The LaCoste Menerva Trainers I ordered were advertised as size 10(44). When they arrived they were size 10(44.5)”

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Posted 6 years ago

“I placed an order on 8/10/18 and today (16/8/18) I'm still waiting for it to arrive and you send an email to write a review!!”

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Posted 6 years ago

“Damaged good jumper 01, Wrong Size was given 2Xl and order a L”

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Posted 6 years ago

“My delivery never came but I was refunded straight away for the full price.”

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Posted 6 years ago

“I ordered a small shirt and a small jumper paid £6.99 for next day delivery and when the parcel came I had a small shirt and an XL jumper, now I have had to spend £4 to send it back to usc for an exchange and will most probably not receive my jumper for another week. Next day delivery wasted.”

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Posted 6 years ago

“Limited stores. Expensive delivery. Returns need to be made free because otherwise I will not be a returning customer. On the other hand, some great products and some good prices.”

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Posted 6 years ago

“The delivery service of usc would be better improved if it didnt use Hermes as its courier as it had bad reviews in terms of their delivery. It’s better if usc uses Royal Mail, Dpd, or Parcelforce as most post office accept parcels from them. I got mine delivered to my nearest post office not knowing they dont take Hermes. So they rejected my parcel and requested for it to be returned. Long story short I ended up ordering the same items and got it delivered to my nearest store point.”

Helpful Report

Posted 6 years ago

“Ordered 1 pair of slides and they came but where the wrong size (too small) so i gave them to my Mrs. Thought id try again and order 2 pairs of a different make and guess what!! Wrong size again, bag size size 8's and the slides are a 6 & 7. Not good enough USC. I will be returning them today and Hopefully i will get the right size's sent to me. If not wont do online shopping with USC again!!”

Helpful Report

Posted 6 years ago

“Paying 5£ to pick up myself from a sports direct store is not appropriate, even if I get 5£ cash back to spend in the store. It’s like giving you a free 5£ loan and also be bound to buy again from your strore. No wonder why sportdirect is doing bad according to recent news.”

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Posted 6 years ago

“Not happy that not only did it cost me 5 pounds for delivery.... but another 5 pounds to return the item back! You should be able to return in stores. Putting customers off ordering again.”

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Posted 6 years ago

“I won’t be ordering from USC again. The added delivery and return charges are expensive compared with rival sites such as ASOS. Also a couple of the items were quite different in size to their appearance so we’re sent back.”

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Posted 6 years ago

“In short, I ordered some Puma Trainers from you. I haven't received these as they were apparently sent to the courier Hermes on 6th October - it is now 11th October and I have no trainers, no update from the tracker and no goods!”

Helpful Report

Posted 6 years ago

“Returns are a poor service. No-one is reachable by phone, the stores included. I had to drive 13 miles to my nearest store to check if they had another- they didn’t. It was Shirebrook and I was told I couldn’t deliver the returns parcel myself for refund - I’d have to go back home and pay to post it! I got a credit note for ease and placed another order. Orders take a long time to arrive. None of the services are in line with all other services out there. It puts me off shopping here again and I can not recommend to others- sorry.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews