USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 12 pieces of CK2 30ml. at GBP 148.87 on 16-Jun-19 (to be delivered to my son at boarding school). After that, I received an email informed that 1 piece of the product is temporary out of stock. I just knew from my son that he received the parcel (11 pieces of CK2 30ml.) on 18-Jun. I expected to receive a refund from USC soon. But, it is about a week that I have not heard anything from USC about my refund or what you will do about ths issue. It would be very much apprecated if you can help me on this. Thank you very much.”

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Posted 6 years ago

“I haven’t received items ordered! They were allegedly delivered to a neighbour who denies signing for them, despite the delivery driver and another neighbour confirming that the neighbour took order for the package!”

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Posted 6 years ago

“Well I'm not very happy with an online purchase because someone at the distribution warehouse took a knife to the item to scan the tag rather than Open the packaging at the correct place which was only Sellotape and has damaged the jacket”

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Posted 6 years ago

“Worst experience I've ever had online shopping. Placed order on the Friday, said it would be delivered on the Monday. Half my order arrived Tuesday the rest came the following Saturday whilst I was away on holiday. Will not be shopping here again”

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Posted 6 years ago

“Top cake really mucky and full of black marks”

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Posted 6 years ago

“Item delayed and not with me when I expected. Overall disatisfied with the service”

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Posted 6 years ago

“If i could give no stars i would, total joke this shop, i ordered a pair of size 10 shoes and got sent a pair of size 8 shoes in a size 10 box, and to make matters worse it cost me £4 to send them nack for a refund and they do NOT pay for the money i have spent to return there mistake, stay clear of this place, unless you like to lise mobey when returning something that is there fault total rubbish service grrrr”

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Posted 6 years ago

“Hello, I'm very disappointed with the service provided by your team. My order delivered to me very late and no information was provided until I asked for it.”

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Posted 6 years ago

“The fact you don’t refund us our money back it’s disgusting instead give us a credit note to shop at usc store. I was unaware of this policy and you should let every customer know when purchasing items that they will not receive they money back only a credit note.”

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Posted 6 years ago

“Poor customer service, returns are not convenient for me. Took too long to get order delivered and was late for fathers day. Will never order again.”

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Posted 6 years ago

“Placed order and it never arrived”

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Posted 6 years ago

“Will not be ordering from USC again. The Infant vans I bought where faulty, sent photos and they said they wasn’t . If they think that standard of workmanship is ok for the price that your paying it’s not good enough”

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Posted 6 years ago

“Order got lost in the post, ordered next day delivery, heard nothing for over a week. No one has answered the phone. Finally had a reply to my email after 4 days. Ordered on 14/06, still had no refund.”

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Posted 6 years ago

“Not happy with delivery I always pay for next day delivery never get on time it’s not 1st time happen 4th time”

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Posted 6 years ago

“I was not happy about my last order because it came after 2 weeks and also it was not clean it looks like someone step on it.”

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Posted 6 years ago

“Not happy at all. I paid for next day received both wrong trainers. No free returns label had to pay £13.47 postage also myself. Still waiting on refund.”

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Posted 6 years ago

“DO NOT USE! next day delivery apparently means 12 days later. Why this company is still running i do not know.”

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Posted 6 years ago

“I really had the worst service with you. I have been so disappointed with every stage of your process. It is clear that you do not take customer service seriously and I have been left extremely upset with your business. I would defiantly deter my contacts from shopping with you. After purchasing next day delivery (due to moving country with the following 6 days). Only 1 item out of 7 came. When talking with 'Georgia' on twitter, she did not tell me any helpful information and could not tell me when the rest of my order would arrive. She was extremely unprofessional, not reading or answering my questions properly, copy pasting template replies and finally not answering my message at all. I have not been refunded for my next day delivery nor have I received an apology. I am extremely unhappy and I do wish you work on the service you give to your customers. Regards Linzi McLelland mclellandlinzi@gmail.com”

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Posted 6 years ago

“Still waiting on 2x ordered. One ordered 8 days ago and another where I paid for Express delivery - ordered Friday AM.....”

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Posted 6 years ago

“Items were smaller than actual sizes, so wanted to exchange for the next size up. Had to pay £5.00 to post it back. Could have got it cheaper elsewhere now paying for postage back and redelivery in this modern world i find disgraceful.”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews