US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with Mr Ahsan Ejaz it was a pleasure dealing with him he solved a problem that no one was able to do for the past three days. He had incredible patience and did not give up on us once throughout the over an hour conversation.”

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Posted 2 years ago

“Amazing service. Muhammad Aliyan went straight to the point and helped resolve my issue. 11/10 Would recommend him!”

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Posted 2 years ago

“Amazing customer service”

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Posted 2 years ago

“I spoke to Ahsan Ejaz the reprecentative about my problem I had in which was right after my 10 days plus 90 days transfering a number from tmobile through eSIM activation, I accidentally deactivated my autopay, so Mr. Ahsan Ejaz knew exactly what was needed to do to bring autopay back on so I won't loose all my free benefit of the first 100 days that it's I won't be charged. Also he was very knowedgeable on some other concerns that I had a the moment, to make the story short, now I'm a completely satisfied customer with US Mobile and would definitely recommend all my friends and family. Good job Mr. Ahsan Ejaz and thank you very much!!!”

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Posted 2 years ago

“The customer service is very patient with me, who does not speak English, and I am very grateful to him for giving me”

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Posted 2 years ago

“Talha sovled my problem in 15 minutes. That's a good spirited guy and he needs a raise ASAP.😀 THANK YOU BROTHER”

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Posted 2 years ago

“Pleasent friendly service never gave us any problem.”

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Posted 2 years ago

“I could not be happier with the service I've been receiving from this company US Mobile. I was with Sprint for more than 30 years and was not given this kind of service.. my coverage has been excellent have had no issues”

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Posted 2 years ago

“Was reviewing my mobile plan hotspot options at a time where I would not have any WiFi available to work remotely. Iqra Azad was very thoughtful and thorough in exploring all the options with me to help come up with a solution.”

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Posted 2 years ago

“Tahla was amazing. I love us mobile”

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Posted 2 years ago

“My agent was Muhammad Aliyan. He was polite, courteous and very patient with me. He resolved my problem in the very best manner, by listening to me and explaining everything to me in a way that I could understand. I am very satisfied with the treatment I received from US Mobile and expect to remain a client for many years. 5 Stars out of 5!!!!”

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Posted 2 years ago

“Very happy. Joshua was very kind and helped me decide the best plan for my needs. So far, so good with US Mobile!”

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Posted 2 years ago

“Aizaz Khattak went the extra mile to take care of me. Thank you for your great customer service.”

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Posted 2 years ago

“Thank you so much to Saha, she was the most patient and helpful person that I've spoken to in years from any company and I sincerely mean that. She walked me through every step of a confusing phone-sim transfer situation that I was clearly upset about but she was complete and utter professional the whole over an hour conversation even when I started to get upset she still talked to me with a calm voice never once raising her voice. Thank you Saha !”

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Posted 2 years ago

“Excellent customer service, always has neen. Phone was dropping calls, changed phone settings.”

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Posted 2 years ago

“I struggled for 6 days to get my new phone to connect and Saha patiently walked me through a solution that worked. Thank you, Saha”

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Posted 2 years ago

“So, today, I had the good fortune of communicating my cellular concerns with US Mobile tech Ghazanfar Ali. Not only did he know exactly how to remedy my concerns but, his patience, and kindness was most appreciated! Well done!!”

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Posted 2 years ago

“He was completely amazing, super patient. Even when I had to reset my phone 10 times. 10/10 would recommend.”

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Posted 2 years ago

“I just got off the phone with a very professional individual his name was ‘’Zakria Farooqi’’ who helped me port my number to another company. I called in to cancel my services with Usmobile because my number was acive with verizon through my work but Zakria was never ready to cancel the services because he kept saying that the number is still with Usmobile which frustrated me as i being the customer or owner of the number was ready to cancel the services and why would he not accept my choice but that all changed when we got to the end of the call. He asked me to call verizon which is my new carrier through my work and confirm from them if port was completed and if this number is active with them which i did and they said the same thing again which made me more angry on Zakria so i called back AGAIN to cancel my services and deleting the account but he was not ready to cancel the services one more time and I requested for a supervisor (On & off it was 2-3 hours conversation) he said if I’m comfortable in a conference call so he can speak to the verizon reps and clear this confusion to which i agreed and when we got connected he got us tranferred to the porting team of verizon and turns out what that the port never got completed and they conpleted it then while Zakria was on the call. If only there was a person who didn’t know about this and would have canceled the services i would have lost my work phone number. Hats off to you Zakria on your exceptional knowlede and ability to think and study about this case i am having short of words now to say how professional you were even when i was angry. You were listening to me the whole time and never got rude that shows your attitude and character. (This is my first time writing this long review and it looks more like an email but anyways) You were brilliant/rockstar/knowledgeable/kindest/understandable and what not. I wish you the best of luck.”

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Posted 2 years ago

“Iqra Mohammad was exceptionally helpful and troubleshooted through many steps to help me get all text, data, and phone calls working. Confirmed each step of the way as well.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,598 reviews