US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muhammad Aliyan is absolutely amazing!!! Best CSR I have had ever! If I ever have another issue I will be asking for Muhammad! WTG US mobile! I wish more companies would have this kind of customer service!”

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Posted 2 years ago

“Top notch customer service. Rep was very professional and very knowledgeable. Your company is lucky to have him...”

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Posted 2 years ago

“CSR Muhammad Aliyan was a HUUUUGE help in getting my issues resolved this afternoon! His knowledge and experience with my kind of issue were well placed. The system needs updating and his notes will serve to help a lot with it. If possible, this is the gentleman I'm asking to help me EVERY time I call US Mobile!”

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Posted 2 years ago

“Hi, my name is Samuel, for the passed year I have us mobile service, and honestly for some one who uses the Verizon network I don't see a reason y he shouldn't become a US mobile customer! They are truly the best in everything, in that includes their on believable prices, great customer service 24 hours a day 7 days a week, great website and app and so,e features that no other company have. Like the pool plan and much more, I expirenced already quite a few companies including tracfone, net 10, total wireless, selectel wireless, Verizon, and a few more and never been so satisfied, YOUR USING VERIZON TOWER'S? SWITCH NOW TO US MOBILE I promise you won't regret it Another note. I just finished speaking with a US mobile agent on the phone her name is Maheen and I never seen such a kind agent she was so kind even I hade some issues, thank you Maheen! You are great!”

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Posted 2 years ago

“Customer service was superb”

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Posted 2 years ago

“After 2 days this person made it extreamly easy to connect my data n get back working thank u”

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Posted 2 years ago

“Muhammad Shehriyar, stay on the phone with me over two hours,to get my phone to ring,he never gave up, so calm, never once got frustrated, I was ready to give up🤣 thanks to him, I can receive calls,you should have him train people. I hope you let him know what a wonderful man he is at his job. I did ask to speak with a supervisor so I could tell them how wonderful he is. Give him a bonus for sure. Thank you 🥰”

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Posted 2 years ago

“Shawn went out of his way to help me...I really appreciated that.”

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Posted 2 years ago

“Ahsan Ejaz was awesome.”

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Posted 2 years ago

“Isra Muhammad was amazing. Her customer care willingness to listen and communication with me was outstanding.”

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Posted 2 years ago

“Ahsan Ejaz, was being an extremely kind, patient, and helpful rep even when I was being short & rude, I’m sorry and thank you again Ahsan! I did not get my issue resolved in this transaction and first time correspondence with this Rep but that’s because yet again I may have an issue with a defective phone, even though the manufacturer and prior carrier says it’s all A-OK. Regardless, that I did not get what I wanted from US Mobile in the way of a basic line… I truly received excellent customer care! I was not expecting that. Ahsan did his very best to help guide me as what to do next and reassured me I would not be charged. We will see how that goes! However, if there is something mechanically wrong with my phone, or it did not get unlocked as the original provider indicated it was, because of this representative’s kind nature and great support, I will definitely connect with US Mobile and try it again, after I solve the hardware issues. And I want to be clear, it’s not because of the free trial or the supposed best price for an unlimited plan, it is directly because I was able to speak to a human being like Ahsan. Who I was able to quickly talk to because he picked up right away. Also, who turned out to be an extremely professional, patient and again, super kind Rep especially in dealing with someone like me. I was a very frustrated customer looking to just activate a simple line on an older phone for basic needs. It didn’t happen but because of Ahsan, I will try again and perhaps give them another try.”

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Posted 2 years ago

“I had issue to get my port out information. Iqra Azad was pretty handily resolve the issue.”

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Posted 2 years ago

“I had a difficult activation, and yet Aizaz Khattak did an excellent job stepping me thru the process to get out working. He was very patient and knowledgeable.”

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Posted 2 years ago

“Maryam was beyond helpful, even tho we were not able to get me activated tonight (not her fault) she did everything possible to try to make it work. We will try again tomorrow, it’s on my end.”

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Posted 2 years ago

“Samantha J. was unbelievable. I have worked in customer service management for 30+ years and have NEVER interacted with anyone so patient and courteous. It took a very long time to fix my problem, but she never grew frustrated. Exceptional service!”

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Posted 2 years ago

“Muhammad Aliyan was very helpful this afternoon. Internet on phone was not working so checked account I go to make sure that was ok and then walked me through the process to reset network. Thank you Muhammad!”

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Posted 2 years ago

“I just switched to this company – US Mobile LLC, from another carrier that has their sim cards available in BestBuy because the billing system on the other carrier's website was utterly terrible. I'm happy to report that I'm extremely pleased with the exemplary customer service support I received over the phone from the US Mobile representative, Joshua, with how quickly a real live person – Joshua, answered the phone, and also with the excellent design + functionality of the US Mobile website. I'm very much looking forward to remaining a US Mobile Customer and introducing others to this outstanding cell phone service provider in the future.”

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Posted 2 years ago

“Muhammed answered all my questions. Great service. Thank you, Muhammed!”

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Posted 2 years ago

“Iqra Azad Did a fantastic job troubleshooting the difficulties I was having setting up my service. Kudos US Mobile, you have a great employee, I couldn’t be happier!”

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Posted 2 years ago

“Wonderful customer service!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,596 reviews