US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to transfer my phone # to Red Pocket to get the ACP lower rate. I contacted US Mobile and was pleased with the courteous service in giving me my port out info. That was where the smooth sailing ended. I spent 3 days of HELL trying to get the transfer done. On the third day, after many hours I reached Maheen. After persuading me to tell her the saga ONE LAST time, she helped me initiate a 3 way call with her and Red Pocket. In very short order she learned that Red Pocket had been sending the request to the WRONG cell provider They still refused to send it again for 24 to 48 hours. In the meantime, Maheen found a way to structure a plan for me that was less than Red Pocket was going to charge me under the ACP plan. Maheen is my cell phone Guardian Angel”

Helpful Report

Posted 2 years ago

“I spoke to Ahsan Ejaz when I called to get help activating my service and he helped me get things up and running quickly as soon as I got my SIM card. He was professional and clear with his instructions, efficient with the troubleshooting, and the wait time to speak with him was impressively short! My experience with their customer service was excellent.”

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Posted 2 years ago

“So far, USMobile is doing well. I like having a pooled data plan and a single bill for my family. Khurraim at C/S solved a problem with my phone setup. He was very courteous and professional.”

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Posted 2 years ago

“I spoke to AHSAN Ejaz who was very nice and knowledgeable. He got both my phone lines working. I appreciated his help He was very good and responsive”

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Posted 2 years ago

“Wonderful and patient help from Iqra Azad. She was great and deserves a pay raise!”

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Posted 2 years ago

“Khurraim is amazing. Was super helpful”

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Posted 2 years ago

“Best customer service I’ve ever received from a phone company!”

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Posted 2 years ago

“Aizaz Khattak ordered two additional SIMs for me today and his service certainly "exceeded expectations!"”

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Posted 2 years ago

“Khurraim did an excellent job to resolve the issue of my picture messages and everything. Thank you for helping me out. Great customer service. Thank you”

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Posted 2 years ago

“I was unable to get internet data connectivity through my cellular plan. I ended up talking to two support agents. They were both very polite and tried to be helpful, however, the first one seemed to be just suggesting "random" things to try as part of the trouble-shooting. That call went almost 1 1/2 hour. I called again and this time Sarmad A. helped me. It was obvious that he was a lot more knowledgeable. He looked at the notes left by the previous rep and thought that maybe my eSIM was suspect. Maybe it wasn't getting registered properly on their side. He had me delete the eSIM; sent another one over and we tried. That took care of the issue. All the time I was working with him, he was polite and patient. He made sure that my setup was finally working before he hung up.”

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Posted 2 years ago

“Ahsan Ejaz helped us port our number to activate a new line as well as cancel an accidental account creation and get a refund.”

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Posted 2 years ago

“I had problems porting over one of my phones to US Mobile (which was entirely my fault) and Muhammad Aliyan was extraordinarily helpful in getting everything set right. This was a great sign that I’ll be very happy with US Mobile. Thanks Muhammad!”

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Posted 2 years ago

“Thanks to the excellent help offered by agent Iqra Azad. I had issues porting my phone number. She stayed on my case even after her shift was over and resolved all porting issues. My number was successfully ported to USMobile. She even called me to notify me that porting was done and make sure that things are working fine. Exemplary service!”

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Posted 2 years ago

“Great customer support, was very patient, spoke clearly and was able to resolve my issues. Also great service! Very happy.”

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Posted 2 years ago

“Customer Service was great at getting my phone running. I didn't have to wait long to talk with a real person. She was very efficient at solving my connectivity issues. They exceeded my expectations.”

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Posted 2 years ago

“Great pricing and 24/7 customer service. Harmon Majeed got my network data issue resolved quickly.”

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Posted 2 years ago

“As usual US Mobile has taken care of my problem with updating my payment method after running out of service... Khurraim Akhtar helped me out and took care of my issues with professionalism and a wonderful attitude and knowledge... He stuck with me through all my misunderstandings and made certain I was back in great shape again.. He is much appreciated and likely deserves a big raise! I thank all of those at US Mobile for the years of good service and excellent custome service they have provided me with; all at an excellent cost to me... Reed Turney”

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Posted 2 years ago

“Customer service was great. Haroon Majeed was patient, kind and knowledgeable. I have always liked the pricing and the network is very good. Thanks for the help.”

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Posted 2 years ago

“She was very friendly and knowledgeable and really tried to solve my problem”

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Posted 2 years ago

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,598 reviews