US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So, today, I had the good fortune of communicating my cellular concerns with US Mobile tech Ghazanfar Ali. Not only did he know exactly how to remedy my concerns but, his patience, and kindness was most appreciated! Well done!!”

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Posted 2 years ago

“He was completely amazing, super patient. Even when I had to reset my phone 10 times. 10/10 would recommend.”

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Posted 2 years ago

“I just got off the phone with a very professional individual his name was ‘’Zakria Farooqi’’ who helped me port my number to another company. I called in to cancel my services with Usmobile because my number was acive with verizon through my work but Zakria was never ready to cancel the services because he kept saying that the number is still with Usmobile which frustrated me as i being the customer or owner of the number was ready to cancel the services and why would he not accept my choice but that all changed when we got to the end of the call. He asked me to call verizon which is my new carrier through my work and confirm from them if port was completed and if this number is active with them which i did and they said the same thing again which made me more angry on Zakria so i called back AGAIN to cancel my services and deleting the account but he was not ready to cancel the services one more time and I requested for a supervisor (On & off it was 2-3 hours conversation) he said if I’m comfortable in a conference call so he can speak to the verizon reps and clear this confusion to which i agreed and when we got connected he got us tranferred to the porting team of verizon and turns out what that the port never got completed and they conpleted it then while Zakria was on the call. If only there was a person who didn’t know about this and would have canceled the services i would have lost my work phone number. Hats off to you Zakria on your exceptional knowlede and ability to think and study about this case i am having short of words now to say how professional you were even when i was angry. You were listening to me the whole time and never got rude that shows your attitude and character. (This is my first time writing this long review and it looks more like an email but anyways) You were brilliant/rockstar/knowledgeable/kindest/understandable and what not. I wish you the best of luck.”

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Posted 2 years ago

“Iqra Mohammad was exceptionally helpful and troubleshooted through many steps to help me get all text, data, and phone calls working. Confirmed each step of the way as well.”

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Posted 2 years ago

“I was genuinely so close to dropping US Mobile until the wonderful Iqra Muhammad stepped in to help solve my problem! She calmly guided me through the steps when my MMS wasn't working properly and now it is all functioning fine. LEGEND.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“A sim spent an hour with me, and Owais nearly the same. Very polite,patient, and helpful. Give him a raise.”

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Posted 2 years ago

“Very helpful and willing”

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Posted 2 years ago

“Ghazanfar Ali was very helpful and courteous in helping me fix my phone issue. Thank you so much!”

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Posted 2 years ago

“Sherbano is extremely patient, diligent and shows high level of commitment in owning customer problems. She went out of the way trying all the options available in her bag checking around to have an issue fixed related to my phone’s connectivity. She not only saved a new customer from losing forever, infact helped cement US mobile brand name In my mind for ‘customer service’”

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Posted 2 years ago

“Muhammad Aliyan was able to solve my cellular connection issue fast! He is a great asset to the us mobile team.”

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Posted 2 years ago

“Umair solved my 5G UW problem. I called and spoke to other agents and they could not solve the problem. Thanks Umair!”

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Posted 2 years ago

“Joshua was fantastic. Knowledgeable and supportive rep. Promote him”

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Posted 2 years ago

“Muhammad shehriyar helped me extremely and would recommend his tech skills and exceptional customer support to anyone.”

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Posted 2 years ago

“Zakria farooqi… is a gem to your company he answered the call in an instant and resolved my issue also did not give me any false directions. Usmobile rocks !!!”

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Posted 2 years ago

“I actually had a problem with my data and I spoke with customer service they understood the problem upgraded my service and also gave me some free data because I wasn't using much data so it gave me some good data I really was happy for that.. So I'm happy with the customer service”

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Posted 2 years ago

“I was experiencing difficulties transferring my line to a new device due to some unexpected maintenance and as a result had to call in multiple times and spoke with multiple agents. Each and every time my call was answered promptly by agents who were truly lovely; Shawn, Zakara, and Sharoz I wanted thank you all for your diligence & patience throughout this very trying process. Stay awesome, and many blessings to you and your families!”

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Posted 2 years ago

“Great job!”

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Posted 2 years ago

“Great customer service, they definitely do their best to help in any service issue. Fast communication. US Mobile rocks.”

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Posted 2 years ago

“Very helpful. Thanks, Khyzer.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,596 reviews