US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was genuinely so close to dropping US Mobile until the wonderful Iqra Muhammad stepped in to help solve my problem! She calmly guided me through the steps when my MMS wasn't working properly and now it is all functioning fine. LEGEND.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“A sim spent an hour with me, and Owais nearly the same. Very polite,patient, and helpful. Give him a raise.”

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Posted 2 years ago

“Very helpful and willing”

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Posted 2 years ago

“Ghazanfar Ali was very helpful and courteous in helping me fix my phone issue. Thank you so much!”

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Posted 2 years ago

“Sherbano is extremely patient, diligent and shows high level of commitment in owning customer problems. She went out of the way trying all the options available in her bag checking around to have an issue fixed related to my phone’s connectivity. She not only saved a new customer from losing forever, infact helped cement US mobile brand name In my mind for ‘customer service’”

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Posted 2 years ago

“Muhammad Aliyan was able to solve my cellular connection issue fast! He is a great asset to the us mobile team.”

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Posted 2 years ago

“Umair solved my 5G UW problem. I called and spoke to other agents and they could not solve the problem. Thanks Umair!”

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Posted 2 years ago

“Joshua was fantastic. Knowledgeable and supportive rep. Promote him”

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Posted 2 years ago

“Muhammad shehriyar helped me extremely and would recommend his tech skills and exceptional customer support to anyone.”

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Posted 2 years ago

“Zakria farooqi… is a gem to your company he answered the call in an instant and resolved my issue also did not give me any false directions. Usmobile rocks !!!”

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Posted 2 years ago

“I actually had a problem with my data and I spoke with customer service they understood the problem upgraded my service and also gave me some free data because I wasn't using much data so it gave me some good data I really was happy for that.. So I'm happy with the customer service”

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Posted 2 years ago

“I was experiencing difficulties transferring my line to a new device due to some unexpected maintenance and as a result had to call in multiple times and spoke with multiple agents. Each and every time my call was answered promptly by agents who were truly lovely; Shawn, Zakara, and Sharoz I wanted thank you all for your diligence & patience throughout this very trying process. Stay awesome, and many blessings to you and your families!”

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Posted 2 years ago

“Great job!”

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Posted 2 years ago

“Great customer service, they definitely do their best to help in any service issue. Fast communication. US Mobile rocks.”

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Posted 2 years ago

“Very helpful. Thanks, Khyzer.”

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Posted 2 years ago

“I was having a lot of difficulty getting my phone to recognize my SIM (e or physical) Saha Noor spent over and hour across several phone call to help me get it working. She was extremely kind, patient, and demonstrated great work ethic. My only disappointment was with the porting process from Visible to USMolbile. My number got stuck and it took 5days to activate. In the future choose a physical SIM!”

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Posted 2 years ago

“Very helpful and Samiya was quick and very nice over the phone, very knowledgeable on her work!”

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Posted 2 years ago

“Very good service and bilal mazooner was very helpful”

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Posted 2 years ago

“Samantha in customer service was more than patient with helping me locate my IMEI number, clear cache and cookies on the browser since I was having some issues, then issuing a new password to access my account since the old one wasn't working, and explaining in detail the steps I needed to take to port my number . I am that person that with unfamiliar processes prefers to have my hand held the whole way and essentially she did that without complaining. Although I know I was slow at times, she never made me feel stupid even once. When we lost the call when the port suddenly went through, she called back to answer my last question about international texting. She made me feel like a valued customer and I was so impressed that I actually asked if I could leave feedback!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,598 reviews