Login
Start Free Trial Are you a business?? Click Here

US Mobile Reviews

4.8 Rating 2,598 Reviews
95 %
of reviewers recommend US Mobile
4.8
Based on 2,598 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

I was genuinely so close to dropping US Mobile until the wonderful Iqra Muhammad stepped in to help solve my problem! She calmly guided me through the steps when my MMS wasn't working properly and now it is all functioning fine. LEGEND.
Helpful Report
Posted 2 years ago
Great service
Helpful Report
Posted 2 years ago
A sim spent an hour with me, and Owais nearly the same. Very polite,patient, and helpful. Give him a raise.
Helpful Report
Posted 2 years ago
Very helpful and willing
Helpful Report
Posted 2 years ago
Ghazanfar Ali was very helpful and courteous in helping me fix my phone issue. Thank you so much!
Helpful Report
Posted 2 years ago
Sherbano is extremely patient, diligent and shows high level of commitment in owning customer problems. She went out of the way trying all the options available in her bag checking around to have an issue fixed related to my phone’s connectivity. She not only saved a new customer from losing forever, infact helped cement US mobile brand name In my mind for ‘customer service’
Helpful Report
Posted 2 years ago
Muhammad Aliyan was able to solve my cellular connection issue fast! He is a great asset to the us mobile team.
Helpful Report
Posted 2 years ago
Umair solved my 5G UW problem. I called and spoke to other agents and they could not solve the problem. Thanks Umair!
Helpful Report
Posted 2 years ago
Joshua was fantastic. Knowledgeable and supportive rep. Promote him
Helpful Report
Posted 2 years ago
Muhammad shehriyar helped me extremely and would recommend his tech skills and exceptional customer support to anyone.
Helpful Report
Posted 2 years ago
Zakria farooqi… is a gem to your company he answered the call in an instant and resolved my issue also did not give me any false directions. Usmobile rocks !!!
Helpful Report
Posted 2 years ago
I actually had a problem with my data and I spoke with customer service they understood the problem upgraded my service and also gave me some free data because I wasn't using much data so it gave me some good data I really was happy for that.. So I'm happy with the customer service
Helpful Report
Posted 2 years ago
I was experiencing difficulties transferring my line to a new device due to some unexpected maintenance and as a result had to call in multiple times and spoke with multiple agents. Each and every time my call was answered promptly by agents who were truly lovely; Shawn, Zakara, and Sharoz I wanted thank you all for your diligence & patience throughout this very trying process. Stay awesome, and many blessings to you and your families!
Helpful Report
Posted 2 years ago
Great job!
Helpful Report
Posted 2 years ago
Great customer service, they definitely do their best to help in any service issue. Fast communication. US Mobile rocks.
Helpful Report
Posted 2 years ago
Very helpful. Thanks, Khyzer.
Helpful Report
Posted 2 years ago
I was having a lot of difficulty getting my phone to recognize my SIM (e or physical) Saha Noor spent over and hour across several phone call to help me get it working. She was extremely kind, patient, and demonstrated great work ethic. My only disappointment was with the porting process from Visible to USMolbile. My number got stuck and it took 5days to activate. In the future choose a physical SIM!
Helpful Report
Posted 2 years ago
Very helpful and Samiya was quick and very nice over the phone, very knowledgeable on her work!
Helpful Report
Posted 2 years ago
Very good service and bilal mazooner was very helpful
Helpful Report
Posted 2 years ago
Samantha in customer service was more than patient with helping me locate my IMEI number, clear cache and cookies on the browser since I was having some issues, then issuing a new password to access my account since the old one wasn't working, and explaining in detail the steps I needed to take to port my number . I am that person that with unfamiliar processes prefers to have my hand held the whole way and essentially she did that without complaining. Although I know I was slow at times, she never made me feel stupid even once. When we lost the call when the port suddenly went through, she called back to answer my last question about international texting. She made me feel like a valued customer and I was so impressed that I actually asked if I could leave feedback!
Helpful Report
Posted 2 years ago
US Mobile is rated 4.8 based on 2,598 reviews