US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was having a lot of difficulty getting my phone to recognize my SIM (e or physical) Saha Noor spent over and hour across several phone call to help me get it working. She was extremely kind, patient, and demonstrated great work ethic. My only disappointment was with the porting process from Visible to USMolbile. My number got stuck and it took 5days to activate. In the future choose a physical SIM!”

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Posted 2 years ago

“Very helpful and Samiya was quick and very nice over the phone, very knowledgeable on her work!”

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Posted 2 years ago

“Very good service and bilal mazooner was very helpful”

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Posted 2 years ago

“Samantha in customer service was more than patient with helping me locate my IMEI number, clear cache and cookies on the browser since I was having some issues, then issuing a new password to access my account since the old one wasn't working, and explaining in detail the steps I needed to take to port my number . I am that person that with unfamiliar processes prefers to have my hand held the whole way and essentially she did that without complaining. Although I know I was slow at times, she never made me feel stupid even once. When we lost the call when the port suddenly went through, she called back to answer my last question about international texting. She made me feel like a valued customer and I was so impressed that I actually asked if I could leave feedback!”

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Posted 2 years ago

“The lady was so helpful at no point did she want me to hang up she made sure in the 1 hour trying to activate my phone , she did it and thank you very much”

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Posted 2 years ago

“Samiya was great. I was having a problem making and receiving calls and she has me up and operating in 5 minutes. Thanks Samiya!”

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Posted 2 years ago

“Asim Mehmood, “Austin,” was absolutely fantastic, beyond a doubt one of the kindest people I’ve ever talked to, as demonstrated by his calm, patience, clear directions at each step, during a call that was full of unexpected complication as he tried to navigate us through steps on both my NUU F4L phone (which is very user unfriendly) and then using the NUU F4L as a hotspot to do the process on a smartphone I have which is not on US Mobile. My initial request was simple, changing my billing debit card to a new one, and Austin’s initial response was that it would be better I do that myself online, explained kindly. I said, fine, but since I’m autistic and get particularly challenged by some things, could he briefly give me a summary of how I would do this, once I get to the library to get online with one of their computers. In that case, he said, let me help you and we’ll do it together on the phone, and I’ll guide you. And, he said, if we get disconnected I will call you back, and also send you how-to emails in case you end up doing it at the library. In the end, the process failed because the web app wouldn’t take my debit card number in correctly, but I have never enjoyed someone being so clear and helpful step after step through so much complication, and twists and turns including because the NUU phone is rather weird in some ways, and doesn’t allow successful navigation sometimes. In the end, besides feeling really well taken care of, I also learned how I would be able to use my NUU flip phone as a hotspot for my other phone, (which is on another carrier) if I decide to have internet access at home in that manner. (And I got the price of that, so I can consider it.) I never dreamed I’d even even understand what hotspot even really meant, much less to have experienced it and learned how. Again, the was truly the best, and kindest, customer service I have ever experienced. This person is one of the nicest people on the planet, and I hope his talents finding him talking to the people most in need of kindness mixed in with clarity and patience. He's absolutely the best! Oh, and by the way, my call was answered in under 30 seconds.”

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Posted 2 years ago

“The customer service is excellent. Iqra Azad is sharp, friendly to help me out! We should get more customer representative as her:)”

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Posted 2 years ago

“Ms Ghazanfar Ali is an asset to your firm. She was very pleasant, patient and extremely knowledgeable. I had a porting issue which she successfully resolved.”

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Posted 2 years ago

“Iqra Azad was more helpful than other people. She is extremely polite, helpful and knowledgeable.”

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Posted 2 years ago

“I wanted to tell you about the support I just got from Usman very professional understood the problem and straightened it out. I want to point out that he spoke a perfect English which was great for me and I appreciated it. I would give him a 10 for all the way around”

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Posted 2 years ago

“Ahsan Ejaz helped us set up our phone to US Mobile. Did a very good job and was very knowledgeable.”

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Posted 2 years ago

“Thanks for taking so much time.”

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Posted 2 years ago

“Good customer care And cheap”

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Posted 2 years ago

“Amazing service. Finally a phone company that actually picks up customer calls. The customer service rep Aizaz was really knowledgeable and helpful. They made the whole transfer process really smooth. Not to mention the company offers a great product at a great price.”

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Posted 2 years ago

“I recently got signed up with US Mobile,and I already feel spoiled. The Reps are great(they actually seem to care about their customers),and they treat me like a human being,not a Cash Cow. Anyway,today I spoke to a very helpful Rep named Talha. He was what a Rep should be for a customer:competent,knowledgeable,patient,very personable,etc. I am leaving this review so that he will get credit for having done an Excellent Job. I have been put through a lot of unnecessary misery from other Carriers,and I am fortunate to have found a company,US Mobile,that will work with me when I need it.”

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Posted 2 years ago

“Mr Bilal Mansoor, I really appreciate how patiently he helped me with my network issues and made sure my problem got sorted. I have used other carrier before but the way US moblie customer service helped me to sort my problem is really appreciable. 5 star for sure for Mr Bilal Mansoor.”

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Posted 2 years ago

“I’ve always had great service technicians with US MOBILE and today I had the best customer service experience so far! These guys know what they are doing and can explain it where a elderly person can understand.”

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Posted 2 years ago

“Mr. Bilal Manzoor, How can we thank Mr Bilal, let me count the ways. It isn’t easy to teach a 76 year old and an 80 year old how to do a complicated thing such as filling in all these number, passcodes etc. But… Mr Bilal was able to do it and be patient and friendly. We learned quite a bit about US Mobiles customer service. More companies should train their employees the way they do. Thank you Bilal manzoor, thank you US Mobile. I will certainly feel so good recommending your company to my friends. Thank you again. Ann Allen”

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Posted 2 years ago

“Good! Good! Good”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,596 reviews