US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.75

4.8 Rating 2,619 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the best customer service I've ever experienced. I had an issue from the beginning and spent a couple hours on the phone with their techs. It turned out that the problem was with a setting on my phone from my previous carrier (phone was built specifically for the original carrier). We found a workaround and I'm more than happy. One tech in particular was an immense help. His name is Nobel. Very knowledgeable and super patient with me. Nobel figured out the issue and solved it. Nobel is the best! Another great tech is Usama. Both are wonderful and helped a bunch. Would recommend the company just for the customer service.”

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Posted 3 years ago

“I have been a customer of US Mobile for 4 years. I purchased 2 new phones today at the apple store and they could not get my US mobile SIM cards to work in my new phones. When I got home with the new phones I called to get help getting my phones working and the first guy I talked with was no help at all. The second guy I talked with told me I needed to call back on another line to get help. Once my husband got home and I could use his phone, I called back and ended up talking with Aaron Wiley. Aaron was super patient and helpful assisting me and got my new phones working right away. I am retired so not too technological savvy, but Aaron was very kind and helped my through each step of the way in a courteous and respectful manner. I will always ask for Aaron if I need help in the future. Hang on to this employee as he is the kind that will retain customers and keep me recommending US mobile to my friends and family. Thanks Aaron!!!! You made my day a lot easier!”

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Posted 3 years ago

“Sehrish was amazing! She waited so patiently while I had to install the app, login, recover a password, put in a new credit card, get a new phone number, yada, yada, yada! She was so kind and courteous as I stumbled through getting a new e-sim added to my existing account. Five Stars for this girl! She's why I stay with US Mobile! Great customer service!”

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Posted 3 years ago

“Appreciate the help. Maria”

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Posted 3 years ago

“Maria was very knowledgeable and helpful, and got my data up and running even though samsung was not letting me add apns and the setting were messed up Thank you so much”

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Posted 3 years ago

“Sheetal was excellent, was very clear with each step required and after all was said and done everything is working perfectly. Thanks again!”

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Posted 3 years ago

“Sehrish was wonderful!!!”

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Posted 3 years ago

“I had a problem with my data on my phone . I called and Shahmeer was so patient and kind to guide me through the process of upgrading and the best economic plan for my husband and I to have. It was so great to be able to understand him as he was talking as I am from Tennessee. Lol . However I had a great experience with this company.”

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Posted 3 years ago

“ms Aysha was a pleasure to speak with, helped me out greatly!”

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Posted 3 years ago

“Amir was a big help walking us through the initial setup. Although my last company screwed up my phone settings, and I had a bunch of interruptions on my end, we got both phones working great. Thank you Amir!”

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Posted 3 years ago

“Amir is the best - Respectful, Patient, Knowledgeable, Tenacious and Complete. Thanks for all the help and understanding.”

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Posted 3 years ago

“A big shout-out to the tech support rep for their friendly services.”

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Posted 3 years ago

“They have the best prices. Customer service was very prompt. I had a difficult problem with voicemail. But they were able to fix it.”

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Posted 3 years ago

“Saif Ali was so efficient, kind, and patient! Success was made quickly with his expertise. US Mobile techs are the best. Love US Mobile!”

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Posted 3 years ago

“I am so happy I found this company! I am not very savey in the mobile phone world since this was not my generation, but this company goes way beyond ANY carrier that is out there. Nobel is very patience and handled all of my questions and need to help me get started with service. Call US Mobil and ask for him he is willing to help you with your service.. Thank you US Mobil for your customer service reps they are the best!!”

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Posted 3 years ago

“Had a small issue with set up, called customer service and spoke with Shehryar who was by far the most knowledgeable and direct customer service agent I have ever dealt with when calling a mobile carrier. He made it a point to tell me in advance if what I needed to type was upper or lower case and gave specific directions on hitting ok when finished. I literally was off the phone with no further problems in less than 10 minutes! AMAZING!! US Mobile GIVE THIS MAN A RAISE!!!”

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Posted 3 years ago

“My loud voice doesn't seem to scare her, my redneck dialect didn't bother her, over all, excellent service, maria was an absolute pleasure!”

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Posted 3 years ago

“Making the switch to US Mobile has been a positive experience. I have had many issues with customer service with previous providers. I decided to activate an old phone on US Mobile to try out the service and was very pleased with the outcome. I have had several calls to customer service and always get a knowledgeable and friendly representative from US Mobile. I worked with Fatima to set up my phone on their network and she was awesome.”

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Posted 3 years ago

“The rep, Serhrish at US Mobile was so extremely professional and knowledgeable! Switching over to US Mobile from Verizon, I had issue's with my phone textung snd data. Sehrish was so extremely patient and took her time to walk me through every aspect of fixing our mobile data issue's and kept calm and kept reassuring me we would get this taken care of and she did! Sehrish if you see this, thank you so very very much”

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Posted 3 years ago

“I'm writing a review for Fatima, as she did an excellent job welcoming me and expressing appreciation for Omar for ensuring I received my Chime discount.”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,619 reviews