US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nobel was very patient in assisting my concern and very pleasant. A higly commendable excellent service! Mr. Nobel your the man!”

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Posted 3 years ago

“Nobel did an excellent job in helping!”

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Posted 3 years ago

“I delt with Amir and he was very patient with me when I was so crazy with trying to complete the order with the sim card. He's the "MAN" that you need to get things done with.”

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Posted 3 years ago

“I just switched from Verizon to US Mobile today. There were a few tweaks that needed to be made with our cell phones. I had to call the US Mobile Support line several times & I was always given Excellent assistance. Especially helpful was Support Tech "Nobel", who provided me with patient & clear instruction on how to correct my problems. He was extremely polite & helpful.”

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Posted 3 years ago

“Raffia I hope I spelled her name right. What a fantastic tech-support person she did what other tech people did not. As a female she burned the other guys that tried to help me before i.e. ashi I had no Internet service and she went through all the steps and she got it to work with a Pages loaded quickly. Truly a fantastic and knowledgeable tech support person in an industry dominated by men she really knows her stuff it’s free credit to this company. Your mom and dad are proud of you, and as a customer I am as well.”

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Posted 3 years ago

“Customer service over the years is always 24/7 with all staff very friendly, patient, helpful, will walk me through to do what i need to do, and offer to do it for me if i need help, always polite. I always feel great after talking to them. Never have any phone service problems. I can check my minutes, texts and data remaining online anytime. Bill is every 30 days not calendar days and posts 2 days before new prepaid month service begins. I chose the autopay to my credit card option. I can change my plan online anytime. Love ability to customize plans to fit my needs and at very competitive low prices. Just now adding a family member to be able to end our old expensive land phone ATT service.. Highly recommend.”

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Posted 3 years ago

“Adeel was fantastic. US Mobile is an amazing company with excellent customer service, prices, and plans. The data speed is fast and the signal strength is very reliable. I can't believe I was wasting money on a big carrier (Sprint/ T- Mobile) before.”

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Posted 3 years ago

“I want to write about my experience with Ahsan who answered the phone when I needed help. He was wonderful and went above and beyond to assist me with my "Data" problem. He is truly an asset to US Mobile! Audrey”

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Posted 3 years ago

“I received help from Usama Saleem. He was very kind and helpful. I had some technical difficulties to communicate with him, but he kept getting back to my number and even reached out to me by email, doing his best to assist with the problem I had with my phone. Though eventually it turned out my phone model is not compatible with the service I wanted, the overall service experience was very good, thanks to Usama.”

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Posted 3 years ago

“I just converted to US Mobile from a really old LG phone on a different carrier. The representative who helped me at US Mobile was excellent! Knowledgeable and patient, and helped me work through every issue that came up with porting my number over to creating my Apple ID. Thank you Rafia!!”

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Posted 3 years ago

“I am extremely happy with the US Mobile service. I called on February 25/2022 and Zeeshan was very friendly and knowledgeable. He quickly gave me advice that fixed my problem and he was also very patient with my questions. He provided exemplary customer service! I love US Mobile!”

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Posted 3 years ago

“Hello friends, Maaaann let me tell you about my morning, I spent like an hour on the phone with one person in technical support trying to get my phone set up and activated. Needless to say, he was no help. So I got on the apps chat bot and spoke to a tech from there and they had absolutely no clue what they were even talking about. Anyways I looked up the number for US Mobile LLC and gave them a call. I was greeted by a specialist names OSAMA and let me tell you, HE DID HIS JOB! He knew exactly what needed to be done and got the problem solved immediately!! Finally someone who actually cares about the customer from the other end! But if you have issues call that main line, and try to get OSAMA because he is the MAN!!! THANK YOUUU!!”

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Posted 3 years ago

“I was assisted by a service agent named Fatima and she practiced such professionalism by being patient, determined and methodical. Regardless of the outcome of my request, her assistance with my case was very much appreciated.”

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Posted 3 years ago

“very pleasant and easy, Seemab Nadem is a very informed and efficent and polite employe”

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Posted 3 years ago

“Excellent customer service from Nobel. He helped me switch my cards on my account for autopay. I love US mobiles services”

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Posted 3 years ago

“Customer service gave me an additional free month unlimited just by asking when the errors were all my doing for Activation issues I had with device. Ultimately, I will be purchasing all my households devices Plans just because of the no hassle way I was treated and never felt like I had to explain myself. I felt trusted for once. When giving my situation and explaining my story to the representative he never batted an eye or gave me nothing but honest empathy. This is a rare experience for me these days and usually get cut off or belittled to death if not bold faced lied too by representatives that don't care or think everyone trying get one over on them somehow ... Thanks again for being Human US Mobile rep. I needed that today. The network is also the best in my area with Gsm network sim kit. Runs better than ALL the major networks even inside my manufactured home. Great website user interface as well.”

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Posted 3 years ago

“I called to fix some voicemail and billing issues upon setting up new service with US Mobile. Wait time was short. I spoke to Nobel , he quickly fixed both of my issues. Very pleasant and helpful.”

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Posted 3 years ago

“This one call w service rep was amazing. The other 3 were half assed that didn't call in the time the state not putting forth the effort to complete the task. This last gentleman went all the way. Thank him please”

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Posted 3 years ago

“Best customer service experience ever: I needed help configuring mine and my wife's phones to use mobile data. It took less than a minute (!!) to get connected to live rep (his name is Nobel), and he quickly helped me out. He patiently walked me through the phone and APN settings, confirmed everything worked OK, and followed up with a text listing the required inputs, so I had everything needed to set up my wife's phone.”

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Posted 3 years ago

“Zeeshan was beyond helpful, very good at walking me through all the rather complicated steps to get my service working. He was very kind ans personable as well.”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,597 reviews