US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aysha was very patient in setting up our new plan with a data pool. She spent a long time on the phone with me and was super helpful. We are very happy with the pricing as well!”

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Posted 4 years ago

“Very pleased with service and assistance provided by Zia. He walked me through setting up a flip phone which wouldn't register and he assisted me in setting up a shared plan. Excellent customer service, patience and knowledgeable! Pleased that US Mobile is cutting our bill by 70%!”

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Posted 4 years ago

“Many thanks to Nofhervan. I truly appreciate your patience and guidance through the process of switching carriers. It was an absolute pleasure to find this kind of customer service with a company. Best service ever!”

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Posted 4 years ago

“Sehrish was fantastic. It was a long and complicated task, and she did it with skill and patience. Excellent service. Thank you!”

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Posted 4 years ago

“I was on a call with Fatima, to activate my new line. I was facing issues in processing the payment as the zip code somehow would not work. Fatima was very smart on suggesting to enter a near by zip and it worked!! Thanks for your support!”

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Posted 4 years ago

“I just recently signed up for US Mobile. I have been with the same mobile service for a while so it took me a little while to figure out the new process of signing up. I called the Customer Support number with lots of questions. SEHRISH was my agent and did a PHENOMENAL job walking me through the process and helping me figure everything out. I would try to request her (if that's allowed). So far my service with US Mobile has been excellent and I would highly recommend it to others.”

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Posted 4 years ago

“Everytime I have needed to contact customer service the service is top notch. Represevtatives very polite, knowledgeable, helpful and patient !! The representative this time was Noshervan. He, like my other experiences, was most helpful and pleasant as well as polite, knowledgeable and patient”

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Posted 4 years ago

“Was so worried that I would have to get rid of my phone and get a new one, luckily Amir solved that problem. He really took the time to walk me through and troubleshoot the problem I was facing with my phone not being connected via data which was really important for me to use my map to get to where I’m going. Amir was very patient and thorough, boy I really don’t enjoy staying on the line or calling back customer support but USMobile have been great with connectivity.”

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Posted 4 years ago

“Customer service was great!! I spoke to Ahsan on the phone and he was not only patient to ensure I got my phone working properly but he was very friendly and helpful.”

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Posted 4 years ago

“Imran was awesome! Very patient and very helpful!”

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Posted 4 years ago

“Samir assisted me in setting up my phone. Awesome experience. Very helpful and was able to get my phone working. Plan to stay with US Mobile simply because of the great customer service.”

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Posted 4 years ago

“Maria, was so nice, and patient with me, and to top that off she fixed my issue!, after we have been dealing with my issue for days. THANK YOU MARIA!!!”

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Posted 4 years ago

“I had issues getting mobile data to work, as a techie person i usually have no issues adding APN settings and activating mobile phones. Off shore support is usually a nightmare but I was blow away after speaking with Saif from Pakistan. Truly not making this up, he spoke perfect english with little accent - was very easy for me a dumb southern boy to understand. He knew exactly what was wrong and after about 15 minutes of messing with settings, changing APN names and rebooting the phone everything is working perfectly. Very happy with US Mobile support. Will come back later to review the service after I have been using it a few months.”

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Posted 4 years ago

“Had trouble setting up my sim card . Maria helped in A big way, Thank you very much.”

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Posted 4 years ago

“Had some miscommunication re: SIM delivery as I was traveling throughout the US. Imran was a superstar at coordinating that so that I could have access to my number and data!”

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Posted 4 years ago

“I had great difficulty getting logged into the website, spent 3 hours on the phone 2/6/22 and thought the cust support person had made the necessary changes to my account. Today my phone was cut off which means it had not been taken care of. Earlier today spent another 2 hours on the phone without success. Tonight Noshervan was able to walk me through the whole process with success and it was completed in 30 min. He should be commended for his excellent customer service.”

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Posted 4 years ago

“Thanks a lot, Rafia for helping me with installing the esim with minimal turnaround time. The customer service quality was top-notch!”

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Posted 4 years ago

“Ahsan was very friendly, helpful and knowledgeable”

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Posted 4 years ago

“Hina was really helpful and knowledgeable.”

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Posted 4 years ago

“Danish kahn was an otstandind representative to wok with. I am not as technology savy as i would like to be. He was so helpful, patient, knowlegeable,and kind. He went over and over with me until i got it right. If i could give a higher score it to him it would be well over 100%. Too bad we could only go to 5. Please hold onto him as an employee because great workers are hard to find. God bless you all and keep safe”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,626 reviews