US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.75

4.8 Rating 2,619 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Navid, did an excellent job with walking me through changes to my current plan. He was extremely knowledgeable, patient and provided outstanding customer service, which is very much appreciated considering how poor most companies customer service is. Navid deserves a bonus!”

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Posted 3 years ago

“Sarib was excellent. He was patient with me and fixed my problem.”

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Posted 3 years ago

“I just activated my line last night and had a few questions. I called and spoke with Anum and she was extremely helpful and knew just what to do. I forgot to apply a referral code when I activated, and she applied a manual discount and wrote a note in the account so that the person who referred me could also call to get a discount. I decided after I signed up that I want to switch to an unlimited plan and then add 2 more lines. She assured me that this could be done and provided instructions. So far this has been a very positive experience. We have been with Verizon for 30 years and we are going to save about $90 a month!”

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Posted 3 years ago

“This company has excellent customer service (very helpful). I recently talked to Imram who helped me activate my esim he makes the process goes smoothly. I initially chose this company because they're much cheaper than other mvno but they seem to have a great support staff too.......Thanks Guys”

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Posted 3 years ago

“Great customer service. Rep Ahsan was knowledgeable, efficient, and patient. Outstanding representative of the company.”

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Posted 3 years ago

“Excellent customer service! Patient and knowledgeable, along with being courteous.”

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Posted 3 years ago

“Imran was very helpful. Thank you.”

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Posted 3 years ago

“I called customer service late at night and they answered right away. Yassir was very helpful and explained everything thoroughly. Every time I have a question they are always helpful. Prices are good and services is always as good as the major carriers.”

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Posted 3 years ago

“Great carrier with choice of T-Mobile or Verizon at the same discount pricing and excellent customer service by chat or phone! I was able to speak with the same agent every time I called which was very helpful and very unusual these days. Anum solved all my problems!”

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Posted 3 years ago

“Zimai was great explaining to me how to resolve my problem. Thank you”

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Posted 3 years ago

“hashim is amazing he always helps me.. even if its hard. and the service is great. thank you”

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Posted 3 years ago

“This company has excellent customer service (very helpful). I recently talked to Samir who helped me reset my password and reactivated my account. I initially chose this company because they're much cheaper than Verizon but they seem to have a great support staff too.......Thanks Guys”

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Posted 3 years ago

“I recently activated 4 lines with US Mobile. Three of them were easy, but one line was not. I chatted with support for a long time yesterday and that person was very patient trying several things with me. Unfortunately, they had to send me to a higher tech tier, but said I should expect an email from them soon. Later last night I received the message asking when a convenient time would be for them to call and speak with me directly to try to resolve my issue. We scheduled for today, and I just got off the phone with Saif. He was very helpful, and he had the phone working within 10 minutes. I truly appreciate the effort customer support has made to try to win my business. I'm on a 14 day free trial, and I expect things will continue to be good. I was a Verizon customer for many years, and by transferring my 4 lines to US Mobile, I will be saving about $80 a month! Thank you US Mobile!”

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Posted 3 years ago

“I am visiting NYC from LA and saw your ad in the subway. I called your company this morning after reviewing your website for almost 20 minutes. Your business model is super!! Your customer service is amazing!! Your service I'm sure is going to be spot on; I ordered two starter packs to arrive by the time I return to LA (yeah, I'm excited). But best of all, I'm appreciative of the fact that your customer service is not so vanilla. Harum, your call center rep was super patient, helpful, and eager to ensure that I was satisfied with the information. Big kudos to your staff ; )”

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Posted 4 years ago

“Fiza Sha helped me fix a data issue I was having with my phone. A friend introduced me to US Mobile (478) 239-9965 and so far I'm liking it a lot! Only the minor step-back in regards to data, but Fiza Sha helped me with that and gave me an extra 100MB to consolidate the MB I'd lost. Totally recommendable!”

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Posted 4 years ago

““Service is great and their online chat is very efficient I called (478) 239-9965 They resolved SIM issues I was having promptly””

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Posted 4 years ago

“I called 2819466428 to get some assistance and was instantly in contact with a customer service rep by the name of Nobel. His friendly demeanor and knowledge helped me come to a resolution. I would highly recommend USmobile. The sim card was free and only two dollars for quick FedEx shipping. 10 out of 10! Thanks Nobel and UsMobile!!!!””

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Posted 4 years ago

“Impressed that they got this working for me when the app is only downloadable from the US Google Play store (I'm overseas now). Thank you! Excellent service, thank you Uzair!”

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Posted 4 years ago

“Was having an issue with my MMS messaging and was able to get immediate help via their support chat on the web site. Shout out to Abdullah for helping get the issue resolved quickly and easily!”

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Posted 4 years ago

“It was a pleasure talking to the costumer service I don't remember have such good costume service in my life on wailing they don't ask stupid thing they go straight to the point fast and easy!”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,619 reviews