US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not activate an esim on my iphone but after several attempts over several days, Samir was successful at getting me up and running. It did take about 90 minutes but he was successful where several others were not. Thank you Samir!”

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Posted 3 years ago

“Shehryar Khan Was successful when others were not. He spent about one and a half hours helping me get my phone to work on your network. I have been trying to transfer my phone numbers and my phones to USMobile for almost a month. I have made many phone calls and seem to run into road blocks at every turn. I have 5 or 6 phones that I want to swap over from Verizon and it has not been easy. I also have 2 T-Moble phones. All my phones are Samsung A10e Phones. They are all alike. Over the last month I have made many calls to USMobile Support for long lengths of time. I decided to to port over my backup phone to see if I could be successful. Somehow, I switched sim cards and didn't know it. I had a T-Mobile sim card in the phone I was activating and the USMobile card in the dead T-Mobile phone. Within a few minutes Shehryar discovered my mistake. No wonder my phone wouldn't work. Wrong sim Card. It took me a while to figure out where the right sim was. I was convinced that I had the correct sim card installed. You can imagine my surprise when Shehryar asked me to check it. Wow. Shehryar navigated me all over the website trying to fix this many different ways. I had another sim card, so we were going to try to swap sim cards. I kept running into roadblocks. I couldn't get the chat to work. No way. Finally, I realized where the original sim was and we got my phone working. Wow. Shehryar is smart, he knows his way around USMobile web site. He has patience, he is kind and he is determined. Can we add SUCCESSFUL to that? This is the kind of employee that you want to keep. He might even deserve a raise in pay. If Verizon had service and people like this, I would not be leaving them. Keep this guy! Thank You so much! Marshall Almarode (509) 582-5627 Cell”

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Posted 3 years ago

“Yasir The representative provided me excellent service as well as very efficient solutiois very efficient solutions very happy experience”

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Posted 3 years ago

“2nd time I've actually left a review but Maria more than deserves it. She was very patient and polite helping me figure out why my phone had trouble with the sim card. But here I am able to say how thankful I am because of her support”

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Posted 3 years ago

“Shehryar (customer service rep with US Mobile) was very helpful in assisting me in upgrading my account. US Mobile is Great! The experience of going from one carrier to another can be quite a pain but not in my case. The customer service is great and the network is excellent. I’ve had no issues whatsoever. The prices are very good and the customer service is absolutely the best I’ve ever experience with any telecom company.”

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Posted 3 years ago

“Good customer service!”

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Posted 3 years ago

“Great job by Rafia to help and troubleshoot the SIM activation process. Very satisfied the way whole problem was handled and resolved”

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Posted 3 years ago

“Ahsan like everyone I've dealt with at U S mobile was very helpful very polite and it was obvious his care for my positive experience was first and foremost. so much appreciated I recommend us mobile to all my friends”

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Posted 3 years ago

“Suleiman is an amazing customer service agent and should get a promotion for his care and helpfulness great company ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ God bless you ☺️❤️🙏”

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Posted 3 years ago

“ahsan at us mobil has been really helpful and courtageous .He understood my problem and resolved it”

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Posted 3 years ago

“Great service and easy to get a hold of a live agent.”

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Posted 3 years ago

“Arsalan Kahn was amazing he helped me get my phone up and running in a timely manner thank you sooo much!”

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Posted 3 years ago

“Samir was extremely helpful and patient with me. I really appreciated his attitude to get my issues fixed. He was wonderful.”

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Posted 3 years ago

“Great customer support and tech support. Very Patient.”

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Posted 3 years ago

“Representative ANUM was so polite and kind,professional. A delighful personality. She was patient with me. Answered my question promptly, courteously.( To her supervisor, I fumbled with my phone when rating after call. Give her highest mark please. My old fingers. )Even though I have a hearing issue ANUM repeated for me the answer to my question. A pleasant exchange. She made my life better today!”

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Posted 3 years ago

“Syed Mughees turned a poor experience into one of the best customer service experiences I have ever had -- he was thorough, calming, sympathetic, and efficient with my time. I had trouble getting signal on my new service and he worked his magic to fix the issue perfectly! I have already begun recommending US Mobile to others based on the customer service I've received from Mughees and others as the customer service experience alone has made switching from my last two carriers (Verizon and T-Mobile) 1,000% worth it!”

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Posted 3 years ago

“I recently became a new customer with US mobile. I was extremely impressed with how fast I was able to talk to a customer service representative. The representative I spoke to was named Danish. he was extremely helpful, knowledgeable, and professional. My first impression with this company is extremely positive.”

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Posted 3 years ago

“Navid, did an excellent job with walking me through changes to my current plan. He was extremely knowledgeable, patient and provided outstanding customer service, which is very much appreciated considering how poor most companies customer service is. Navid deserves a bonus!”

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Posted 3 years ago

“Sarib was excellent. He was patient with me and fixed my problem.”

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Posted 3 years ago

“I just activated my line last night and had a few questions. I called and spoke with Anum and she was extremely helpful and knew just what to do. I forgot to apply a referral code when I activated, and she applied a manual discount and wrote a note in the account so that the person who referred me could also call to get a discount. I decided after I signed up that I want to switch to an unlimited plan and then add 2 more lines. She assured me that this could be done and provided instructions. So far this has been a very positive experience. We have been with Verizon for 30 years and we are going to save about $90 a month!”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,597 reviews