US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been a customer of US mobile for over a year and I have been very satisfied with their level of customer service. My previous carrier cell phone finally died and I had to obtain a new one, although my new phone was not compatible with the standard sim from US Mobile, the very helpful service technician Mukesh Kumar was able to help me set up my new sim card, get me up and running in minutes and help me test the lines shared with my family. Thank you US Mobile and the helpful online service techs!”

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Posted 4 years ago

“Great Job Mukesh Kumar! I'd give 10 stars if I could!”

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Posted 4 years ago

“I had sooo many questions and Omema was very patient with me and answered all my questions. The only thing I don't like is that I have to send in my receipt each month to get a credit for the perks......I would think there would be a much easier way to do this! Omema was so helpful! Thank you!”

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Posted 4 years ago

“I've been a customer with US Mobile for about 4 years now, I believe. I've always been very happy with them, both as my main service provider while I still lived in the states, and as my service provider when I visit the states now that I've moved abroad. I needed some assistance with reactivating a sim card today, and Omema helped me out very quickly! Thank you to both Omema and US Mobile!”

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Posted 4 years ago

“Maryam was great customer service. Helped me out out at 4am when I desperately needed it and sent out a Super SIM kit for me asap. Good customer service.”

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Posted 4 years ago

“Mukesh Kumar was quick and courteous to help me solve my problem.”

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Posted 4 years ago

“Mukesh Kumar does wonderful work! Helped me very quickly and extremely courteous!”

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Posted 4 years ago

“Omema Helped me with a tech issue specific to my phone model. Super helpful! Ty!”

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Posted 4 years ago

“We were conducting a SIM SWAP. He was a gentleman, patient, knowledgeable & proficient. Outstanding! Thank you!”

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Posted 4 years ago

“WOW, what fantastic customer service!!! Syed Maroof spent hours helping me to find solutions to my mobile mess. I am not at all confident in my own technical abilities but I know if the rest of the employees at us mobile are like her, I will be able to figure out anything phone related! I really look forward to working with US mobile for years to come!!! Thank you so much for all that you did for me!”

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Posted 4 years ago

“everyone is knowledgeable Zurayz did a great job, quick to help and knew his stuff. happy to join the us mobile fam!!”

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Posted 4 years ago

“Mukesh Kumar was my online chat help today. He was extremely helpful, informative and patient - bravissimo. My new sim is in and he stayed on the chat until the phone was fully functional! Now - THAT - is service!”

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Posted 4 years ago

“Mukesh Kumar very helpful rep. Solved all our problems. We were sent 2 starter kits in error. Original number ported and Phone activated quickly. Pleasurable transaction.”

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Posted 4 years ago

“I am a problem child for these poor folks and they have always been very patient and helpful. My best set of experiences with a carriers help desk.”

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Posted 4 years ago

“Mukesh Kumar helped configure mobile data settings after I ported my number from previous carrier. The chat system works great.”

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Posted 4 years ago

“Fiza was so great and quick to solve my problem! You rock!!”

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Posted 4 years ago

“Zobia helped me receive important messages I wouldn't have otherwise. Thank you Zobia!”

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Posted 4 years ago

“Service has been excellent so far”

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Posted 4 years ago

“Muhammad on support in the app was really amazing.”

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Posted 4 years ago

“Arsalan helped trouble shoot why I wasn't getting service - it took awhile because in the end we found the sim card dead, but she went thru all of the steps and was execellent at explaining what needed to be done!”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,597 reviews