US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My problem is greatly solved. I really appreciate it and thank you for your help.”

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Posted 4 years ago

“Hassaan helped me resolve my issue in a very timely manner! Thank you.”

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Posted 4 years ago

“The guy that helped me I can finally receive my text messages which I thought was an error with Google itself so I tried all the ways to make it work with the chat features via directions from them and still my number couldn't be verified. Finally chatted with someone who actually helped me solve the problem. Thank you so much!! I have been trying for two days. I am so loving US Mobile even more. Best company to work with and to have.”

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Posted 4 years ago

“I thought I had an issue with data service on my phone, and using the online chat, Taha was able to help me figure out what was wrong (nothing that U.S. Mobile had done). Taha also alerted me to the newer "family plan," which I will be switching to, and which will save me a lot of money. Thank you U.S. Mobile, and thank you Taha!”

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Posted 4 years ago

“Great customer service! Yay! Thanks for your wonderful support!”

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Posted 4 years ago

“Omema provided excellent customer service and solved my issue immediately! I have used online chat for other issues and all the reps are always willing to help and work with me til problem is solved! Thanks US Mobile team!”

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Posted 4 years ago

“Customer service is extremely helpful answering my questions and resolving any issues that I have.”

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Posted 4 years ago

“fabulous as usual. US Mobile responds quickly and they always find a solution for you”

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Posted 4 years ago

“Fabulous!!!!!!!! Better than another rep whom has helped me at US mobile. Thank you”

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Posted 4 years ago

“Great communication. Easy transition to swap SIMs and activate a new line!!!!”

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Posted 4 years ago

“Prompt assisstance and great communication!”

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Posted 4 years ago

“Awesome service, they help me any time I have trouble with my line, they are super nice and helpful.”

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Posted 4 years ago

“Great service! I loved how I can choose what I'll need and you can't beat the price! Just chatted with Omema on live chat and he resolved ad answered all the questions I had.”

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Posted 4 years ago

“I came to US Mobile for the price. I was a long time customer of Republic Wireless and happy with their service and price, but moved to an iPhone which they do not support. Price is equivalent but where US Mobile really shines is their online service. The folks I’ve chatted with have been really outstanding. Just finished a session with Omema. They’re always warm and friendly, and very knowledgeable. This organization has the best support I’ve used in the industry, by far.”

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Posted 4 years ago

“Omema and other support staff were a great help in setting up and porting my number, and the service is great and affordable, and works on less mainstream phones that don't support Super LTE bands”

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Posted 4 years ago

“Fiza Shah was great he helped me change my number in a timely matter :)”

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Posted 4 years ago

“After a frustrating 3 day experience of trying to troubleshoot a problem my phone was having with my new sim card, I was able to talk to Nobel over the phone and fix my problem. Not only was he able to fix my problem, he was patient, kind and willing to go the extra mile to make things right. Because of him, I am happy to continue using usmobile. Thank you Nobel and everyone else that helped out with fixing my problem.”

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Posted 4 years ago

“Took some effort, but the customer service rep got it done!! Thanks!!”

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Posted 4 years ago

“I was having issues using my mobile data and Arsalan helped me figure out that I was out of balance. But I couldn't even use my internet so it was weird. However, I received a complimentary 50 MB for my trouble. You rock Arsalan!”

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Posted 4 years ago

“Ayesha was super helpful even late at night”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,597 reviews