US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr Ghazanfar Ali is the best! He spent over 1.5 hrs on the phone with me to resolve my issue (trouble with activating new phone). He had all the answers & was very patient! I’d like to buy him lots of espresso! Thank you very much Ghazanfar!”

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Posted 1 year ago

“CR Rep. Bilal Manzoor was patient with me as I struggled with the small keypad on the phone. Together we were able to get my plan changed. The communication was excellent, and the overall service among some of the best I have received from any telecom provider. Thank you Bilal for you help.”

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Posted 1 year ago

“Kizer did a very good job explaining your various plans in a clear, patient, and professional manner. He took all the time I needed to make sure I understood you're offerings with clarity. When my phone arrives tomorrow, I will call Kyzer back to turn on my US-Mobile service and set up my phone as he did such a good job during my first contact with your company. Thank you Kyzer.”

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Posted 1 year ago

“The representative who got my call was, Aizaz Khattak. He helped me change my order to get what I needed and was also helpful in sending my an email as a follow up with step by step instructions on what I’d need to port in our phone numbers which I really appreciate as well.”

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Posted 1 year ago

“I spoke with Ahsan Ejaz and he was super helpful. This is what customer service should always look like. Thanks Ahsan!!!!”

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Posted 1 year ago

“I spoke to Ahsan Ejaz this morning, and he was so helpful! We needed to change our service from the white sim card to the black, as we were getting dropped calls and poor reception in our rural area with the white card. He VERY patiently walked me through it, each step of the way. Great service!”

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Posted 1 year ago

“I was very appreciative of Haroon Majeed helping me getting logged into U S Mobile and getting my account settings where it needed to be. He helped solve a problem I have had for months and he was very determined and was not going to give up until everything was resolved. It was resolved. Great! Thank You Haroon Majeed”

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Posted 1 year ago

“I initially had problems setting up my Samsung S21+ phone on the Warp 5G network getting mobile data and MMS to work at the same time. I spent hours online trying to solve the problem myself but a phone call to customer support and with Ali Ghazanfar's help we fixed it in minutes!”

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Posted 1 year ago

“Nobel _ from Pakistan Wonderful _ stayed on phone for a long time setting up 3 phones with voicemail _ highly recommend his service _ thank you so much for all the time you spent helping me”

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Posted 1 year ago

“My agent spent a lot of time helping me fix my phone issue. She was patient, kind knowledgeable,and solved all my problems. I have health problems and her help was greatly appreciated. (her name is Iqra Muhammad) Thank you to her and US Mobile”

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Posted 1 year ago

“The customer service representative was very calm, respectful and patient. I took a very long time and he guided and helped me the whole was through the process until my problem was solved. I will definitely be referring my friends and family to your company cause of him. Thank you Vissam !”

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Posted 1 year ago

“NOBEL should get a Nobel Prize exemplifying how to provide excellent customer service. His patience was only outdone by his kindness. Many thanks to US Mobile and Nobel for assisting me through this complex situation”

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Posted 1 year ago

“I ran into a service issue that was immediately and thoroughly resolved by Nobel at US Mobile. Thank you for ensuring peerless customer service and a very positive attitude. Greatly appreciated!”

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Posted 1 year ago

“Very patient Rep”

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Posted 1 year ago

“Nobel, Nobel, Nobel...all I gotta say right now is...Give him a pay raise!! ...and maybe his own customer service department and that's the one I'll be calling from now on. Check my call recording from today (20 May) for details. I'll write another review after implementing some of his recommendations. Until then, cheers!”

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Posted 1 year ago

“Awesome customer service. Nobel was awesome!”

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Posted 1 year ago

“Great customer service, very pleasant representative, great plan, and the cell. Service is fantastic.. it up US mobile 👍”

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Posted 1 year ago

“My phone wouldn't allow me to make outgoing calls to a number of people or businesses. When I called US Mobile, the gentleman who answered the phone was so helpful. He told me what to do and helped fix my phone. He even followed up with a later call to ensure my service was still working. I really appreciate having someone so sincere working with me to resolve my issue. Give Hussane a raise! He is awesome!”

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Posted 1 year ago

“I have to say that if it wasn't for Shahroz Latif We would not have pursued this further. We tried to go from Verizon to US Mobile 2 months ago but they were out of the phone I needed for me and my mom. 2.5 months later still out, so I had to purchase one from bay. And working with the 3 people we worked with before Shahroz was a nightmare. Hang ups and the lady before Shahroz was terrible and lied about what we could get on the service. Shahroz SAVED the day and assured us we could still get it and the set up and activation of all 4 of our phones with him was a wonderful experience. Even with the couple problems that came up he called us back twice and made sure all was well. 4 working phones at a reasonable rate. THANK YOU SHAHROZ for all your wonderful help, patients and time to get us up and running with US Mobile. GOOD BY VERIZON!!! LOL”

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Posted 1 year ago

“excelent but stop insisting that you review”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,596 reviews