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US Mobile Reviews

4.8 Rating 2,595 Reviews
95 %
of reviewers recommend US Mobile
4.8
Based on 2,595 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

I was on chat with customer service for over 8 hours. I called customer service the next day and spoke with Samantha. She was able to solve my MMS messaging problem within 10 minutes. Hooray promote her to second level tech support!
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Posted 1 year ago
Its a shame. The customer support of US mobile used to be the best. Apart from the prices it was the only reason why I was with the company, but now it has become just like any other customer service. They shouldn't be advertising the 24/7 customer support anymore they fix it! You used to be able to dial customer support and instantly connect to a live competent person. Now you gotta wait 30 mins! It's ridiculous! And that's not it, the reps that you speak to are also not like they used to be. It's like a completely uninterested person is running it now! Is the company going out of business or what? The combination of the wait time, the incompetent rep I spoke to and the service not working made me port out all my lines. I'll be more than happy to comeback if the things go back to the way they used to be.
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Posted 1 year ago
Has the lowest price plans of any carrier for 1-6 GB, 15-30 GB, and 50-100GB (Mint is slightly cheaper for 6-15 GB and Visible is slightly cheaper for 30-50 GB), best app and sign-up process of any carrier, and 2nd best customer service after Consumer Cellular. They also are the only carrier to have priority data for up to 100GB on Warp/Verizon, outside of the most expensive Verizon plans that cost twice as much. They are constantly adding new features such as international calling and roaming (as of this comment was just added to GSM, coming soon to Warp) and keep adding more data, without increasing cost of plans.
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Posted 1 year ago
Anosha was helpful, patient and one of the best service representative to figure out what need to get done to get our Son's phone working. We really like US Mobile. Have 3 phones with US Mobile now. Thank you for your time, John Steck
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Posted 1 year ago
The US Mobile representative Iqra Muhammad was extremely patient, knowledgeable and attentive and after several attempts and much time she finally was able to solve the issues with my new SIM card and activating it. Please let her know I really appreciated her help!
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Posted 1 year ago
NOBEL was AMAZINGLY helpful!! His patience with my grandmother brain was exemplary!! He is very knowledgeable and very kind and tremendously helpful! I am very grateful for his expertise... a wonderful young man. You are blessed to have him in your employ!
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Posted 1 year ago
Thanks to zachary at us mobile. He was very professional, calm and composed he resolved my issue in no time. If only you had a physical store where i could come and thank him i would have. Thanks again H. Suz
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Posted 1 year ago
Telephone representative "Haroon" demonstrated patience, kindness, warmth and EXPERTISE! He reassured me concerning my data usage; uncertain whether I would be wise to add data minutes this month. I am in the midst of moving from one state to another; internet connection, moving into my new apartment may take a bit more time to accomplish! I shall monitor my usage. And add minutes if required! "Haroon" advised all appeared fine. He was professional, diligent, caring and a wonderful representation of US Mobile! I look forward to continuing my association with US Mobile! You are wise to hire such competent persons such as Haroon! Thank you, again, US Mobile! Sincerely, gratefully, appreciatively, Ellen L. Guardiano
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Posted 1 year ago
FIRST: I want to talk about how great of a customer service rep that Haroon Majeed is 🥇.... He treated me with respect.... even though I have a voice which has a thick accent after my strokes.... And he was very professional, he was very helpful... He offered and helped me through the whole process... And he was patient with me even though I'm 64 years old....And I'm NOT USED to SUCH GREAT CUSTOMER SERVICE..... See, from MOST OF THE REPS at the provider I currently have.... ONLY about 4 REPS in 10 years had treated me CORRECTLY.... So this is like a breath of fresh air !!! SECOND: YOUR CEO has done a grand job of providing an excellent service, at a fantastic price, that NO OTHER INTERNET PROVIDER can possibly COMPARE to... !!! ASTONISHINGLY.... OFFERING TO TRY IT OUT FOR FREE FOR 50 DAYS AND 50 G'S OF DATA !!! AMAZING...!!!! So...Thank you Sir...because since I'm DISABLED and everything is so EXTREMELY EXPENSIVE ...I could no longer afford to pay for ALL the DATA I NEED MONTHLY... To keep up with this ever-changing world.... To follow what is going to AFFECT MY LIFE "DAILY".... AND your service is much more important also because I HAVE NO VEHICLE AND SO, I'M HOMEBOUND.... AFTER THREE STROKES AND LOSING THREE VEHICLES... PLUS LOSING THE ENTIRE CONTENTS OF MY HOME, SO YOU HAVE BEEN A LIFE SAVER, Sir !!! And I applaud you for staying strong and focused to your mission... In spite of all the setbacks you faced after moving to America.... & I enjoyed the interview you posted on your site ..... And you might not know it BUT YOU ARE DOING GOD'S WORK.... EVERYDAY.... By FULFILLING your MISSION of TREATING PEOPLE WITH LOVE!!! I WAS SHOCKED TO HEAR THAT.... HOWEVER THAT IS GOD'S PRINCIPLE & LAW .... WHICH JESUS, THE 'SON' OF GOD, SUMMED UP THE TEN COMMANDMENTS WITH... LOVE YOUR GOD WITH ALL YOUR HEART, MIND, SOUL & SPIRIT AND LOVE YOUR NEIGHBOR AS YOURSELF.... SO THAT'S WHY YOU HAVE BEEN SO SUCCESSFUL..... BESIDES ALL THE HARD WORK ALL ALL ALL THE HARD WORK.... ! SO, YOU CANNOT LOSE WHEN YOU FOLLOW GOD'S LAW OF LOVE !! SO I ASK THAT ADONI GOD, BLESS EVERYTHING YOU PUT YOUR MIND & HAND TO...! SINCE YOU HAVE PROVIDED A WAY, WHEN THERE WAS NO WAY.... JUST AS IT IS WRITTEN IN THE TREE OF LIFE BIBLE...! SEE, YOU'RE PROVIDING A WAY FOR ME TO STAY UP to DATE on WHAT'S GOING on IN THE WORLD SO WITH YOUR AND GOD'S HELP....I CAN KEEP MYSELF SAFE...!!! AND THIS IS "ONLY" POSSIBLE BECAUSE NOW.... I WILL HAVE the HIGHEST DATA PLAN you OFFER...the option to have as much as data as I NEED ! SEE, MY CURRENT CARRIER, WHICH I'VE BEEN WITH FOR OVER 10 YEARS... HAS ADVERTISED ALL THESE YEARS... THAT ONCE I REACH THE THRESHOLD OF DATA I PAID FOR... IT WOULD JUST SLOW DOWN.... BUT BUT BUT JUST A FEW 'DAYS' AGO THEY 'UPGRADED'... TO A SYSTEM THAT CUTS US OFF THE MOMENT WE GET TO THE THRESHOLD.... AND FOR ME THAT'S LIFE 🧬 THREATENING THREATENING... AND TO TOP IT OFF.... THEIR CUSTOMER SERVICE REP DID NOT EVEN CARE...! & THOUGH IT IS "SUPPOSED" TO BE A "CHRISTIAN" ORGANIZATION... THE LAST REP I SPOKE TO.... LIED TO ME AND DEFENDED HIS COMPANY AND REPRIMANDED ME FOR USING MY DATA AFTER THE THRESHOLD.... HE TREATED ME VERY UN-GODLY.... SO I THANK HIM FOR THAT... BECAUSE, BECAUSE OF THE WAY HE MIS-TREATED ME.... IT PUSHED ME TO LOOK FOR AN ALTERNATIVE SOURCE, TO BUY MY DATA FROM SO, very QUICKLY I FOUND YOUR SERVICE !!! IT IS SO TRUE GOD WORKS IN MYSTERIOUS WAYS... SO HE LED ME TO YOUR SITE...! AND I KNEW I COULD COUNT ON JESUS...BECAUSE HE DID SO MANY MIRACLES TO REPAIR MY VOICE & BODY...AFTER MY THREE STROKES.... THAT PEOPLE TELL ME I SHOULD WRITE A BOOK ABOUT THE MASSIVE NUMBER OF MIRACLES I'VE RECEIVED... EVEN ON A MINUTE TO MINUTE BASIS
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Posted 1 year ago
Haroon did fine work on a complex problem 2 accounts with different goals consolidated into one with one billing cycle Most pleased
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Posted 1 year ago
Syed Kazmi at US Mobile was FANTASTIC in running to ground and fixing my Voicemail access problem. Great job, Syed! And btw, *all* the US Mobile tech support folks are FRIENDLY, helpful, and 'KNOW THEIR STUFF'. A pleasure dealing with them!
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Posted 1 year ago
I chatted online with 1st agent. I was told I cannot activate the eSim becuz even though the phone is unlocked it was previously locked. I was so upset! I googled and foubdcthe issue discussed on Reddit. I followed a suggestion. Afterwards I called US mobile and Haroon Marjeed saved the day! My husband's phone is now working with an e-Sim. He did a great job. He deserves a raise and or a bonus! Thank you so much, Haroon!
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Posted 1 year ago
Just switched to USM am very happy I did. I work in the Mountains and Tello had it was always dead spots. Also the customer service through chat is amazing. This is one cell phone company plan on having a long time.
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Posted 1 year ago
Haroon Majeed did an excellent job assisting me with my concern. He was very polite and very knowledgeable.
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Posted 1 year ago
Samir helped me tremendously! He was knowledgeable and polite. Samir resolved the technical issues logically and efficiently.
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Posted 1 year ago
Thank you to Samantha for her patience, expertise, and enthusiasm for the company. She is an outstanding representative
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Posted 1 year ago
Excellent, very helpful and friendly phone service by Haroon Majeed, who went above and beyond what was necessary, while helping me set up my phone line.
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Posted 1 year ago
Vissam, the US Mobile representative, deserves high praise for his outstanding assistance with my complex six-line account. His remarkable patience and expertise were evident throughout our conversation.
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Posted 1 year ago
Nobel was the best! I was having an issue with porting my number from my old carrier and he was able to get my problem solved. He was also extremely patient as we tried to figure out the new Esim activation. The best customer service I have had!!
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Posted 1 year ago
This rep Haroon Majeed was great to resolve this difficult issue of phone not working. He gave me a good confidence in US Mobile service. You can ask for him when you call for help which I will do.
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Posted 1 year ago
US Mobile is rated 4.8 based on 2,595 reviews