US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,608 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nobal was wonderful and an amazing help. He walked me through everything step by step and answered all of my questions.”

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Posted 1 year ago

“Easy to understand and they solved my issue!”

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Posted 1 year ago

“Nobell was couldnt have helped me any better..with his help i am a future client with us mobile.....great customer sevice.”

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Posted 1 year ago

“Wonderful 5-Star customer service from Nobel. Called customer service due to an issue with my mobile phone. After a lengthy wait (I was number 18 in the queue), Nobel was able to quickly and precisely work through my issue and re-establish my device's connection. His patience and professionalism were greatly appreciated. I was considering an alternative mobile provider until this call, so US Mobile can thank Nobel for my continued service.”

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Posted 1 year ago

“Understood the problem and assisted efficiently.”

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Posted 1 year ago

“He was very patient and helpful. Have to tell you your processes are incredibly cumbersome tho. I very much appreciated his professionalism and patience on a very long call.”

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Posted 1 year ago

“Alishba was so helpful, she made me feel like I was a valuable customer. Usmobile does their best to resolve any problems you may have. Thank you Alishba for making me feel important.”

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Posted 1 year ago

“Nobel was amazing he helped me tonthe full extent possible have a blessed day and happy holidays.”

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Posted 1 year ago

“I was very impressed with the assist that I got from. Nobel”

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Posted 1 year ago

“Wow!! Nobel was incredibly patient with me while he fixed my mess-up with activating a new SIM card. He walked me through the steps to setup the card, waited while the computer (mine and his system) worked, helped me setup the account...and so many more things with my son’s new phone. Customer service these days seems to be a thing of the past, however Nobel was so helpful...I was very impressed and happy that we will be using US Mobile for the new phone. He made my day and made what is usually a very unpleasant experience (I hate technology) for me manageable and not so overwhelming. He’s an assess to your company! Kudos to Nobel and US Mobile. I would highly, highly recommend this company based on my experience.”

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Posted 1 year ago

“Nobel was fantastic. Extremely knowledgeable and professional. Got my phone working in good shape.”

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Posted 1 year ago

“I've been having a issue receiving phone calls and texts and spoke to Nobel when I called in. He was extremely patient and helpful while helping me re-set my settings and sending me a new SIM card. Thank you Nobel for getting my issue addressed in one call! 🌟”

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Posted 1 year ago

“Totally outstanding. Helped with the problem I had with my phone. What more can I say. Way to go Aizaz!!”

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Posted 1 year ago

“Nobel did a fantastic job at helping me figure out my data problem. It took some time, but it was well worth it. Thanks 😊”

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Posted 1 year ago

“First of all let me just say, I have the cell phone service and also now the home phone service. Both times it was a problem porting my number. The first problem was I had boost infinite which was not listed on the website to switch, I found somebody finally on the chat who knew how to correct the situation and they got me squared away. In regards to the home phone I spent an hour and a half on chat which was wasted because we made no progress and I was told I had to buy a new SIM card blah blah blah, 90 minutes I'll never see you again. Called in to the phone queue, spoke with an excellent representative. He was articulate he understood what I was trying to say he was patient and he was able to complete the transaction of getting me ported over once he understood what was going on within a few minutes. His service was excellent and probably is why I didn't wind up canceling the home phone. I spoke with him for a few more minutes, and I feel that his young age he will go places in life with the attitude he has. In regards to the home phone service I have two to three bars of service but every call has gone through with the quality of my prior service carrier which was phone power. One of the problems was phone power was not listed on the porting list. He was able to overcome that and get me switched over within 15 minutes. If you're planning to get mobile service and or the home phone system, I would recommend us mobile. While I had been happy with phone power, I like the fact that I can call different countries if needed. In regards to the cell service I have coverage in my home office which I wasn't able to get with boost infinite, I like the dashboard on the mobile app and I appreciate the customer service I received. I very rarely will complement the company it seems we always on reviews post bad things, but in this case I want to share my positive experience.”

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Posted 1 year ago

“I will NOT ever buy a phone from usmobile. The bad phone arrived and would not hold a charge. Instead of replacing the "new" phone, I would first have to "pay a restocking fee" and it would take them 14 days to send me another phone. Only after paying the Xtra restocking fee. DON'T BUY THE PHONE FROM USMOBILE. Get it from Amazon or ebay Unlocked. The returns are faster and easier. The service is cheaper which is good, but the phones, not so good.”

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Posted 1 year ago

“Farhana, is the best she gave so nice friendly and quick helpful service, keep on”

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Posted 1 year ago

“Yes he’s very knowledgeable and helpful”

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Posted 1 year ago

“Nobel from us mobile deserve noble prize for his impeccable customer service and attention to detail he helped me out in a time of distress made my life easier”

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Posted 1 year ago

“I just wanna say I’m glad that I’ve switched to us mobile because of the epic customer service experience that I have received today while I was facing connectivity issues , they really made me feel like that my concerns mattered and thanks to agent Samir who went above and beyond to solve my connectivity problem , it’s highly like to find such a consumer friendly service provider nowadays and customer are just numbers but not here really, I feel like every customer’s voice and concern have a value here and they’ll do everything in there power to get your concern resolved . Thank you again Samir for taking almost 3h of your time to resolve my connectivity issue and getting me back to a full speed , and thanks to team us mobile for having such an agent on the team. Great work Samir ~Abdirahman 😊”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,608 reviews