US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,595 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since switching to US Mobile, I’ve only had great experiences. The 24-7 customer service has been possibly the best I’ve ever had with any company, and they’ve been very patient with various bugs that have come up with everything from my older phone and computer, to needing to switch from GSM service to the Warp 5g, and figuring out how to manage lines in the pool. I just spoke with Nobel, and he was very knowledgeable and patient through the longest customer service experience I’ve had, and a number of tough points. I’m very grateful to have everything figured out. I do want to say that I’ve used other MVNOs before (Tracfone and Pageplus) and US Mobile is BY FAR the most open network (they let you trade your SIM cards between phones, for example, with no problem — where as Tracfone will freeze aspects of your service over time, I can’t express how annoying that has been) and they’ll let us use hotspot even if you have the most inexpensive pool plan (other MVNOs I’ve used lock that feature.) The prices — from plans to the price of data top-ups (Tracfone, at the time of this writing, charges $10 to add 1gb of data to a prepaid plan, USM charges $2) is fantastic, — especially when you consider customer service, the factors related to openness, and features included. I’m happy and grateful to have found them — really haven’t had anything but positive experiences so far. Thanks again to Nobel, and the several others I’ve spoken with (all have been great — I believe this includes Sheikh Usman, Khurshid, and others) Final note: I notice someone here complaining about a rate raise that just recently happened (and lowering their rating as a result.) To my knowledge, this person should be able to have their old plan grandfathered in (I believe I read that on the site) but even still, it was just a slight raise in cost, with a very significant increase in value to the affected plans (10gb hotspot on one unlimited plan vs 5gb previously, etc.) and the option to pay for the whole year, and still bring the cost down below what it was previously (which I love.) I hope this person is able to get their old rate though, since it sounds like they preferred, and that someone reaches out to them.”

Helpful Report

Posted 1 year ago

“Customer service is excellent! Nobel was the best representative. Had our phone fixed in less than 5 minutes. We are switching to a plan that would save us hundreds and something just didn't quite work on one of the three phones. It's a shame that that happened in the first place but they got it fixed right away.”

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Posted 1 year ago

“I spoke to a tech support specialist named Nobel at U.S. Mobile. He was phenomenal. He was extremely knowledgable, friendly, and beyond patient in helping my family transfer over a line to U.S. Mobile. I cannot recommend them enough IF they are all like Nobel.”

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Posted 1 year ago

“In a very short time, I am relocating to Europe but I am still required to have a US-based mobile phone provider. My selection of porting to US Mobile was easy, as they offer a better international plan than most. Porting my number over to US Mobile was a brilliant experience, as the tech, Nobel, made the entire process seamless and error-free. He walked me through every step, which made the decision to move to US Mobile a great selection. If you are ever considering a switch to a "full-featured" mobile plan, consider US Mobile!”

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Posted 1 year ago

“Great service. Even on a holiday!”

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Posted 1 year ago

“Well for starters US mobile were very smart to hire khurshid, he was amazing from the beginning of the call to the end, he provided amazing service, and made me very happy to be a customer of us mobile because they such capable people working for them!! If it was up to me I would say that you guys should give him a raise!!”

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Posted 1 year ago

“US Mobile has always delivered consistent service! Their Customer Support team is always available and knowledgeable. Shout out to Sheikh Usman who was amazing in assisting me! Thank you for your support, patience, and knowledge!”

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Posted 1 year ago

“Nobal was wonderful and an amazing help. He walked me through everything step by step and answered all of my questions.”

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Posted 1 year ago

“Easy to understand and they solved my issue!”

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Posted 1 year ago

“Nobell was couldnt have helped me any better..with his help i am a future client with us mobile.....great customer sevice.”

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Posted 1 year ago

“Wonderful 5-Star customer service from Nobel. Called customer service due to an issue with my mobile phone. After a lengthy wait (I was number 18 in the queue), Nobel was able to quickly and precisely work through my issue and re-establish my device's connection. His patience and professionalism were greatly appreciated. I was considering an alternative mobile provider until this call, so US Mobile can thank Nobel for my continued service.”

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Posted 1 year ago

“Understood the problem and assisted efficiently.”

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Posted 1 year ago

“He was very patient and helpful. Have to tell you your processes are incredibly cumbersome tho. I very much appreciated his professionalism and patience on a very long call.”

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Posted 1 year ago

“Alishba was so helpful, she made me feel like I was a valuable customer. Usmobile does their best to resolve any problems you may have. Thank you Alishba for making me feel important.”

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Posted 1 year ago

“Nobel was amazing he helped me tonthe full extent possible have a blessed day and happy holidays.”

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Posted 1 year ago

“I was very impressed with the assist that I got from. Nobel”

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Posted 1 year ago

“Wow!! Nobel was incredibly patient with me while he fixed my mess-up with activating a new SIM card. He walked me through the steps to setup the card, waited while the computer (mine and his system) worked, helped me setup the account...and so many more things with my son’s new phone. Customer service these days seems to be a thing of the past, however Nobel was so helpful...I was very impressed and happy that we will be using US Mobile for the new phone. He made my day and made what is usually a very unpleasant experience (I hate technology) for me manageable and not so overwhelming. He’s an assess to your company! Kudos to Nobel and US Mobile. I would highly, highly recommend this company based on my experience.”

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Posted 1 year ago

“Nobel was fantastic. Extremely knowledgeable and professional. Got my phone working in good shape.”

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Posted 1 year ago

“I've been having a issue receiving phone calls and texts and spoke to Nobel when I called in. He was extremely patient and helpful while helping me re-set my settings and sending me a new SIM card. Thank you Nobel for getting my issue addressed in one call! 🌟”

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Posted 1 year ago

“Totally outstanding. Helped with the problem I had with my phone. What more can I say. Way to go Aizaz!!”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,595 reviews