US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service wonderful customer service”

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Posted 3 years ago

“I just gave you 5 stars because Razvan makes my day happy, he is a very nice person and very helpful. Thank you.”

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Posted 3 years ago

“I had an issue with a payment not being correctly applied so I called and spoke with Bilal. He was very knowledgeable, incredibly courteous and receptive to my many questions, and quickly resolved a fairly difficult issue for my family. He deserves some special praise at the next staff meeting as well as a generous increase in his wages. Staff like this are the heart and soul of US Mobile and their paychecks ought to reflect their importance to the company's overall growing success.”

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Posted 3 years ago

“Very kind, knowledgeable, patient and helpful! I am very happy that he helped me to activated my phone with US mobile after couple of hours great working!”

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Posted 3 years ago

“Works great”

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Posted 3 years ago

“Joshua Roy This gentleman is what I call, an exemplary employee. Straight talk. No nonsense. Right to the heart of the matter. Solved my technical issues without Delay. This is why US Moblie is my Carrier. A welcomed change from The Disappointment from Other less concerned less caring carriers.”

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Posted 3 years ago

“Ghazanfar Ali was very kind and helpful, willing to stay with me every step of the way. My gratitude for people like him who are in customer service.”

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Posted 3 years ago

“Talha was very helpful, patient, and kind through all the troubleshooting very informative and professional and friendly, this kind of customer support doesn't exist in today's time, excellent service.”

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Posted 3 years ago

“I called US Mobile to change phone plans for my wife and I today. I had the privilege of being helped by Mr. Sharov Ali at US Mobile to make this plan change. Mr. Ali is a customer service representative of the highest caliber. He explained my options to get the optimum downgrade plan for my wife and I and he walked me through the process step by step. Good God I must have kept on the line for at least two hours. He tirelessly and professionally walked me through the process of making the plan changes for my wife and I. I am forever grateful for his FIVE STAR service. US Mobile can be proud of this professional gentleman and treasure him as my wife and I do. Thank you so much.”

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Posted 3 years ago

“Customer service, Talha in particular, was very helpful, patient, and kind through all the troubleshooting to switch my plans. Still working on the issue, but Talha could not have been any nicer. Top notch for sure! And each time I've called US Mobile, I've gotten a real live person right away! Impressive.”

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Posted 3 years ago

“Hi Eloy, This is Muhammad Aliyan from US Mobile. Very impressed with Mohammed he was straightforward direct and that represents well for your company I'm thinking of getting your services thank you”

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Posted 3 years ago

“US Mobile is a great ISP! It is very customer-oriented. Here are some benefits of being a US Mobile customer: *More data for your money. *No-Question-Asked refunds. *Friendly, professional, and competent agents to answer your questions and solve your issues.”

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Posted 3 years ago

“Ghazanfar Ali the represenative for US Mobile is a first rate professional and a real credit to US Mobile . He helped me upgrade my plan at the last moment. I also had a technical problem with data .He took the time to try and find a solution. He was very very patient and great interpersonal skills. Your lucky to have a person of this Calibur on your team.”

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Posted 3 years ago

“Hi, I worked with Ghazanfar Ali, and he was great. We ran into all kinds of problems and he worked with me for almost an hour and was very patient, kind, polite and professional. Thank you!!”

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Posted 3 years ago

“Hasna Ashad was wonderful and spent 1.5 hours on the phone with us! She was patient and understanding!! We appreciate her service so much!!”

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Posted 3 years ago

“Anum was wonderful! She is smart, patiejnt and funny. She dealt with a clumsy fingered senior citizen to make my new phone work properly. It took several tries to make it through the many many letters and numbers. I give Anum 10 stars. I was at my witts end!”

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Posted 3 years ago

“Helpful and polite”

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Posted 3 years ago

“I spoke with Anum a couple of days ago, who patiently, kindly, and peacefully helped me through a very difficult technological problem. God bless her for her competency and her kindness!”

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Posted 3 years ago

“Muhammad Aliyan I called to cancel my wife's number following her recent death. I had multiple difficulties in providing the necessary information to cancel her line which, while necessary is extraordinarily stressful, and I needed guidance and help for the whole process. I was fortunate to meet Muhammad as my agent. His care, approach and competence were outstanding, so much so that I asked if there was any way I could let you know how helpful and professional he was - hence this link. You have a model agent and I'm grateful it was who I connected to this morning. Tom Leamon”

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Posted 3 years ago

“Ghazanfar Ali provided excellent service above and beyond expectation.”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,626 reviews