US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aizaz was great, excellent technical experience and patience. Thanks!”

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Posted 3 years ago

“My rep was Awsome he helped so so much and had the patience of a saint Iam to call him again when transferring another phone He’s a keeper Ghazanfar ali”

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Posted 3 years ago

“Wow. What patience and support. First class support. Best phone support I've ever had. Give him a raise or an extra day off!”

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Posted 3 years ago

“Bilal got my phone to work even though my questions were scattered and confused. He still got it done!”

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Posted 3 years ago

“My phone had stopped working due some verizon maintenance. Muhammad Aliyan from US Mobile helped in resolving the issue by making some changes on both the end.”

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Posted 3 years ago

“I had trouble with our phones saying (no voice calling). Talked to two service reps and they said Verizon was doing maintenance. Called a third time and talked to Nobel. He stayed with me for 3 hours to try and fix our problem. Could not fix problem, but figured a solution to fix problem. Ordered 2 new sim cards and if they not fix problem, we have to buy new phones”

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Posted 3 years ago

“Ghazanfar is the most delightful and helpful service rep I can remember talking with an a long long time.. he couldn't possibly have been any nicer or better at helping explain things. He went out of his way to be kind.”

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Posted 3 years ago

“Iqra Muhammad was extremely Patient, knowledgeable And helpful in resolving a mms problem with our phones. She made us very happy!”

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Posted 3 years ago

“After spending days on the phone with Tracfone (who sent me a free replacement phone which they still could not get to connect) I found US Mobile which is available in my remote area of Maine. I first spoke with Aram who patiently explained what I had to get from Tracfone to port my number over. With his advice I was successful in porting my number over to US Mobile. I was impressed. When I called back to continue setup I got Sharoz Ali who spent two hours trying to get my phone(s) to work. Apparently my phones are locked and I would have to call Tracfone, again, to unlock them. I just couldn't suffer through another call with them. Sharoz was so patient, thorough and polite and really listened. It is so rare to get such great phone support with people who are truly interested in helping their customers. After reading other reviews I see excellent support is standard procedure for any US Mobile customer who calls needing help. After spending so long on a tech support call you would think I'd have given up. But instead I bought a new phone from US Mobile at a reasonable price just because I want to do business with this company. Instead of giving up, I am looking forward to getting my new phone and becoming part of the US Mobile family. Thank you so much for having respectful, caring representatives. I look forward to a long and uneventful relationship with US Mobile.”

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Posted 3 years ago

“Usama Salem is very knowledgeable. His expertise and patience helped resolve my issue. I was not able to use the data feature on my phone plan and he advised me to download an app compatible with my phone. After downloading the app and following his instructions, my phone successfully connected to data.”

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Posted 3 years ago

“Talha is best US Mobile customer service ,He helped me solve my problem in a couple minutes.He's smart and know his job very well. Excellent!👍 thank you saving my time.”

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Posted 3 years ago

“The problem was with a used phone that was supposedly unlocked. Took awhile but it was a very convoluted issue. Mohammed stuck with me until everything worked perfectly. I have always been happy with US Mobile service.”

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Posted 3 years ago

“Customer service has never disappointed us. Very friendly and outgoing. I'd give 10 stars if allowed. Highly recommend US Mobile 😊😇”

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Posted 3 years ago

“Asim Mehmood provided excellent customer service after I had some connection issues during our recent storm. He was able to walk me through my challenges and readily reached out as he said he would when checking on my status. His professionalism and expertise was very much appreciated.”

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Posted 3 years ago

“US Mobile is fantastic!! Their 24/7 customer service can't be beat. For my last call, I spoke with Samad who was super helpful and professional and took all his time to answer all my questions. Don't waste your time or money with any other phone carrier. US Mobile has everything you need. I highly recommend.”

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Posted 3 years ago

“I had a setup issue even with Neely ordered sim cards. I required to get support with US Mobile. I was very very fortunate to talk with a technical expert, Mohammed Aliyan who has a very high level of engineering and telephony background. Fully patient and well scripted into the us Mobile platform as well as excellent communicator. Thank you for your service and hiring astute technical individuals like Mohammed. Joe”

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Posted 3 years ago

“Customer service was great !”

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Posted 3 years ago

“I'd take this opportunity to express gratitude to Mr.Bilal Manzoor Abbasiwas's outstanding service to answer all my questions, and he 's explaining on procedures on how to move data from old phone to the new one. I must say this is the 1st time I've met such a wonderful person like Mr.Bilal Manzoor Abbasiwas from US mobile.”

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Posted 3 years ago

“Bilal Manzoor Abbasiwas was the only person OVER SIX HOURS who could help us. Thank you!”

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Posted 3 years ago

“What amazing customer service - these reps have been nothing but patient and kind as I completely transferred over to them from a different carrier, which had been very stressful. Viscam and Shan E. Ali (really hope I got the names spelled correctly) were two who were very helpful. The phone service itself is also up to par and much more affordable than the other big name carriers. Hoping to be a long term customer!”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,626 reviews