US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ghazanfar Ali was extremely polite and very helpful. My problem had a fairly tedious solution, but Mr. Ali was very patient with me and was able to resolve my text messaging issue.”

Helpful Report

Posted 2 years ago

“Thank you US Mobile for your quick and very efficient case resolution. Had the pleasure getting Nobel on the phone and he was fantastic. Resolved our issues trying to get our two NZ phones online and usable. Very happy and highly recommended.”

Helpful Report

Posted 2 years ago

“Nobel helped me today to switch my provider to US Mobile after a horrible experience with a previous one. He was patiently on the phone with me for over an hour! I’m so happy that my new phone is up and running with everything switched over from my old one.”

Helpful Report

Posted 2 years ago

“Excellent Service! Support representative was very knowledgeable and helpful in quickly resolving my issue. Was able to talk to someone very quickly.”

Helpful Report

Posted 2 years ago

“Ghazanfar Ali provided excellent service, he had to spend quite a bit of time on the phone with me trying to resolve my issue. He was very patient with me as I am not very tech savvy.”

Helpful Report

Posted 2 years ago

“Ghanzanfar Ali was very helpful and solved the issue I was having with my voicemail.”

Helpful Report

Posted 2 years ago

“Amir was a Product Experience Analyst who answered my call about some activation issues. He was incredibly kind and patient with all my errors and mistakes. I apologized and his response is "This is my job. We will get it worked out" AMIR is a gem of an employee to not be in a hurry and to calmly walk me through things. He is a Rock star employee due to his kindness and patience with a non tech person. I so wish all companies employed such reps. THANK YOU OVER AND OVER AGAIN TO AMIR.”

Helpful Report

Posted 2 years ago

“I switched our cell phone service from Verizon to US Mobile. No difference at all in the quality of our service. When we switched, I had a problem with text messages on one line and got a tech support pro named Anum who was brilliant. She resolved this in 15 minutes. She was professional, personal and patient. I recommend this phone service and their customer support.”

Helpful Report

Posted 2 years ago

“I had issues with connecting my phone while visiting my son in New York City, he called customer service and Zakria Farooqi was so helpfull and fixed the problem right away.”

Helpful Report

Posted 2 years ago

“Syed Ihsaan gave excellent phone support.”

Helpful Report

Posted 2 years ago

“When i called to figure out why my phone would not conect after going through the activation process Zeeshan helped me change the settings and the phone works perfectly now thanks to his know how”

Helpful Report

Posted 2 years ago

“Great service wonderful customer service”

Helpful Report

Posted 2 years ago

“I just gave you 5 stars because Razvan makes my day happy, he is a very nice person and very helpful. Thank you.”

Helpful Report

Posted 2 years ago

“I had an issue with a payment not being correctly applied so I called and spoke with Bilal. He was very knowledgeable, incredibly courteous and receptive to my many questions, and quickly resolved a fairly difficult issue for my family. He deserves some special praise at the next staff meeting as well as a generous increase in his wages. Staff like this are the heart and soul of US Mobile and their paychecks ought to reflect their importance to the company's overall growing success.”

Helpful Report

Posted 2 years ago

“Very kind, knowledgeable, patient and helpful! I am very happy that he helped me to activated my phone with US mobile after couple of hours great working!”

Helpful Report

Posted 2 years ago

“Works great”

Helpful Report

Posted 2 years ago

“Joshua Roy This gentleman is what I call, an exemplary employee. Straight talk. No nonsense. Right to the heart of the matter. Solved my technical issues without Delay. This is why US Moblie is my Carrier. A welcomed change from The Disappointment from Other less concerned less caring carriers.”

Helpful Report

Posted 2 years ago

“Ghazanfar Ali was very kind and helpful, willing to stay with me every step of the way. My gratitude for people like him who are in customer service.”

Helpful Report

Posted 2 years ago

“Talha was very helpful, patient, and kind through all the troubleshooting very informative and professional and friendly, this kind of customer support doesn't exist in today's time, excellent service.”

Helpful Report

Posted 2 years ago

“I called US Mobile to change phone plans for my wife and I today. I had the privilege of being helped by Mr. Sharov Ali at US Mobile to make this plan change. Mr. Ali is a customer service representative of the highest caliber. He explained my options to get the optimum downgrade plan for my wife and I and he walked me through the process step by step. Good God I must have kept on the line for at least two hours. He tirelessly and professionally walked me through the process of making the plan changes for my wife and I. I am forever grateful for his FIVE STAR service. US Mobile can be proud of this professional gentleman and treasure him as my wife and I do. Thank you so much.”

Helpful Report

Posted 2 years ago

US Mobile is rated 4.8 based on 2,596 reviews