US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shan e helped a lot very understanding good job!”

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Posted 3 years ago

“Shan e was very helpful and patient. Fixed all my issues.”

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Posted 3 years ago

“Very helpful and kind and great service.”

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Posted 3 years ago

“Iqra Azad was both professional and very patient as she helped me clear up my confusion over my plan options and billing. The reason I switched my phone service plan was because of the ability to talk directly to a customer representative. It was so refreshing to be able to experience the quality of assistance offered by Iqra! US Mobil will certainly be a successful company because of employees such as Iqra.”

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Posted 3 years ago

“Iqra was very helpful over the phone, after I found myself without service while traveling she professionally and effectively troubleshooted and solved the issue. Thanks.”

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Posted 3 years ago

“I had the pleasure of dealing with Iqra Azad. She was professional and solved my problem with my AUTOPAY which had my old credit card that was lost and then cancelled. I forgot to update the the AUTOPAY with the new credit card information. She got my phone numbers reinstated. I have had AT&T and Verizon and VISIBLE(VERIZON offshoot, which only has CHAT). The customer service at US MOBILE I find to be better and more helpful.”

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Posted 3 years ago

“I had a problem caused by a mismatch from a previous zip code. My rep was very patient and helpful.”

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Posted 3 years ago

“I recently had to call tech support because plain and simple I made some mistakes and screwed my account up. your associate Ghazanfar Ali was incredibly helpful and patient and I could not possibly be happier. Been a customer coming up on a year and a half maybe even 2 years and I tell everyone who will listen how good my experience has been keep up the good work.”

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Posted 3 years ago

“Ahsan Ejaz was very professional and super helpful to start my service. He was very patient in providing all the information I needed to activate my phone. Great costumer services. Very polite and educated agents.”

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Posted 3 years ago

“Excellent customer service. Fatima was the rep that helped us with an unfortunate situation. We purchased new phones through Pinwheel for our kids. The Samsung phones weren't recognized by the SIM cards that Pinwheel sent with the phones when we tried activating the service online. Initially, Fatima said we needed to wait until Monday to resolve the problem. Unexpectedly, she called us back a couple of hours later and was able to walk us through the setup process over the phone. This was not a standard request for service. Fatima never gave up! If there was something she didn't know, she would put us on a brief hold and get the needed information. I was so impressed from start to finish. Thanks, Fatima!”

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Posted 3 years ago

“Great customer service. Mr Ahsan Ejaz was very helpful and answered all my questions with full explanations.”

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Posted 3 years ago

“Wonderful and truthful. The best of the best. Asim has displayed excellent perfection in customer service. The information he provided is very solid and clarifying. Please acknowledge the value that he brings to US Mobile. Very proud to be new client and customer. I will never leave US Mobile. Keep up the excellent work.”

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Posted 3 years ago

“Fixed my issue with data not working! Thank you :)”

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Posted 3 years ago

“Hey I very so happy I am crying 😂 tears out my eyes. Thanks 🙏 you so much All your got A I love you may God 😘💋 and Jesus Christ bless 🙏 you.”

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Posted 3 years ago

“Ghazanfar Ali did a wonderful job assisting me with my internet connection issue. he was very helpful”

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Posted 3 years ago

“Bilal Manzoor Abbasi Was very patient and supper helpful he was fast understanding and did everything he can to fix my issue with speed really appreciated his help”

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Posted 3 years ago

“Great costumer services. Very polite and educated agents.”

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Posted 3 years ago

“Aziza K. Thanks for the service and help”

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Posted 3 years ago

“I have had technical problems with US Mobile while trying to get my issue straightened out. I spent most of my evening yesterday trying to get my phone to send texts and connect with internet when my wifi was on. I had numerous on line chats that kept getting disconnected which meant every time I tried to either call or chat I would get a different person and have to go over my problem. They finally sent me a message with instructions how to fix it myself. Today I found problem was not fixed. I tried to do an online chat but I have explained their ineffectiveness. They send multiple choice questions so quickly I couldn't even read them before they were sending more. Then they would say they were getting no response from me and drop the message. I am sure you can tell my unhappiness with chat solutions. They give US Mobile I bad name. Well, as bad as they were today I had the overwhelming good luck to talk to Muhammah Aliyan. He was very courteous and patient. He knew how to help me and walked me through the solution to fix my problem. He checked my phone by sending me texts and having me access my internet. He did not drop the call or get frustrated with me for not knowing things like Access Point Names, Proxy, MMs or how to access them. He really helped lift the feeling of utter dread I had knowing I would have a repeat of yesterday. I am 73 years old and not tech savvy but I am a baby boomer and there are more of our age than any other. US Mobile should have the chat people learn how to deal with people. But, I couldn't have been happier with Muhammuh. And coming from me, that is saying something.”

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Posted 3 years ago

“Great loved it”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,626 reviews