US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,607 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,607 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service.”

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Posted 5 years ago

“stayed with me to figure it out, much appreciated.”

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Posted 5 years ago

“Great prices, good service...Thank you very much”

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Posted 5 years ago

“Customer service is so helpful and the are kind patient and fast every issue I have had they have fixed for me very very quickly the prices are reasonable and I love the mix and match plans and how easy it is to add data minutes and texts during the month when you have run out they have me my refund and they were fast about getting it back the service is just as reliable as all of the other carriers out there”

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Posted 5 years ago

“Mr noble was very considerate will help with all problems ask for him and he will make sure everything is taken care of”

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Posted 5 years ago

“After 11pm I was able to quickly make contact with and get step by step help from Samir W to fix the issues with my phone. Super patient and helpful. Thank you!”

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Posted 5 years ago

“Excellent customer service and fair price.”

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Posted 5 years ago

“Kamil provided prompt and accurate help!”

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Posted 5 years ago

“Good knowledgeable accomodating Customer Service : )”

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Posted 5 years ago

“Quick and efficient!”

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Posted 5 years ago

“The customer service rep was exceedingly patient and helpful. My experience was as good as I could have hoped.”

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Posted 5 years ago

“When I had trouble getting my new SIM card to work in an old phone, the chat agent, (Salar A.) was fantastically patient and resourceful, helping me through lots of detailed steps to solve the problem which is only caused by my rural location, not the US Mobile technology. Really, the agent was excellent! Thank you!”

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Posted 5 years ago

“He renewed my plan when I couldn't figure it out. I was in the middle of important text messages and he resolved my issue. Please promote him.”

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Posted 5 years ago

“Fast, deft and courteous support! A+!”

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Posted 5 years ago

“Haroon Provided amazing customer service, answered all my questions & actually got me a coupon to get free sim cards when i switch. I will talk it through with my family to switch over 4 Lines. Thank you so much”

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Posted 5 years ago

“Love this company! The ability to get right to customer service via chat, change your account details in real time, and have good coverage in most locations are all worth the switch from a big (non-)communications giant a few years back. Thanks guys!”

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Posted 5 years ago

“I had a particular interesting problem with re-activating my account and sorting out sim cards for which worked with what phone (I have a combination of phones and sims). It took an extreme amount of time, and yet my service rep had no problems at all working with me in a very professional and fluid manner.”

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Posted 5 years ago

“US Mobile provides great plan tailoring, and easy top-offs for the occasional month when you use more than expected in a service category, e.g. voice, text or data. In my case, they have explained that I am eligible to use my phone as a mobile hotspot with no additional equipment or charge - up to the data limit that I purchase. Online research shows this little known feature is sometimes called Wi-Fi tethering, and will allow me to get my PC or tablet online when other connections are not available. Very hopeful that they restore a good selection of mid-range cell phones, although my unlocked cell phone works with their free SIM card starter kit with 2 options.”

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Posted 5 years ago

“I had problem with my autorenew, so customer care assit me for like an hour. and finally he purchase for me. Literally i was really exhausted but he was continuously helping me without hesitation. It was a great experience, really appreciate their help.”

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Posted 5 years ago

“Was a bumpy road, but through a couple chats we have finally got my new s20 working on the network! They gave me service days for the time I was without a phone as well! So that really worked and helped me”

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Posted 5 years ago

US Mobile is rated 4.8 based on 2,607 reviews