UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,693 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,693 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

UTV Direct 5 star review on 19th March 2024

Anonymous

1128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All components was not delivered my inclosure has not been delivered when it said it has been”

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Posted 2 years ago

“I’ll never use your company again, worst shipping and lack of knowledge of your own policies and products..”

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Posted 2 years ago

“I recently made a purchase for a plow for my rzr 900 Trl. I talked to a representative twice about the order of the plow to make sure it would fit my machine before purchase. It was confirmed to fit my machine by the representatives. So I made purchase which I included in the notes of purchase my machine model just in case. I began to put mount up to vehicle to see if it would fit but screw holes were in wrong place for my vehicle. I called and talk to a representative and they told me it was never meant to fit my machine and they didn’t have the mount to fit my machine. I was deeply saddened at that moment. I’m in the process of returning. Utv is making pay for the restocking fee and shipping fee which is very expensive because of how heavy the plow is, all because of there mistake. I can’t understand why I would get charged for a mistake that I didn’t make. Hopefully someone will call me and help me out with this situation. I have purchased other equipment from them and it works great. I will not be using or spending money with the business again because of how they treated me. Anton”

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Posted 2 years ago

“I have tried to contact them with a problem, but they don't respond”

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Posted 2 years ago

“Made the order, 1 week later still has not shipped with no explanation”

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Posted 2 years ago

Hi Gordon! This product is listed right above where you hit "add to cart" that they are 2-3 weeks before shipment. Hope this helps!

Posted 2 years ago

“I never did get a confirmation email that I paid or ordered SxS windshield.”

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Posted 2 years ago

Hi Viken, Confirmations go out as soon as the order is placed and tracking was sent the next day, please check your junk/spam folders.

Posted 2 years ago

“Placed order over 2 weeks ago. Where is it?”

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Posted 2 years ago

Hi Steve, The product you purchased is listed on the site where you order it that it is 8-9 weeks before shipment.

Posted 2 years ago

“i ordered door panels for my 2020 RZR after calling and speaking to 2 people at your company and was told by both to order what I did. when I received the order, it did not fit. When I contacted Bill, he informed me that " you ordered the wrong part". In fact, he was one of the people I contacted to confirm I had the correct order. When I returned the items, i ended up paying the return shipping(&35), AND was charged a $20 restocking fee. I plan to post a do not ever order from at the ATV club website I belong to, and will definitely go on as many ATV websites and post my negative experience as I can. Good luck with your future business in Colorado!”

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Posted 2 years ago

“I was sold a winch package that did not work together with its' individual components, or on my UTV 0r as the intended advertised use and was told to purchase parts that were not required. A Total Fobar....and not once offered anything except and exchange of a mount that did not work and was replaced with one of lesser value. In short, lots of other choices out there, don't use these guys.”

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Posted 2 years ago

“Sent me wrong part. Sent it back over 2 months ago and never received money or correct part. Never deal with them again”

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Posted 2 years ago

“customer service dept was rude”

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Posted 2 years ago

“Have not received a message that my order is on the way”

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Posted 2 years ago

“Ordered a lift kit image showed axles, they sent the kit not axles. Called them walked them through the kit images. They called me back saying it was an old image. Offered no discount or anything.”

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Posted 2 years ago

“I live in Binghamton Ny you shipped to Arcada Ny not sure how figure this out”

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Posted 2 years ago

“My order still has not been shipped.”

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Posted 2 years ago

Hi Sarah! The Ruff Tuff Seat Covers are all custom made as you get to choose your style and colors. These are listed where you order them as 7 weeks before shipment, I hope this helps!

Posted 2 years ago

“I only give a poor review, because since I placed this order I have ereceived unsolicited emails. I believe you sold my information and will no longer trust you.”

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Posted 2 years ago

“Wrong idem”

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Posted 2 years ago

“I ordered a radio for my 2021 Can-am Commander xt 1000r and was lost in mail and delivered to neighbors and they brought it down and went to install it and won’t fit. Wrong radio. So it’s coming back. Thanks Travis”

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Posted 2 years ago

“Ordered brush guard for my rmax 3.5 weeks ago , it says on the sight “usually ships it one to two weeks “ and now it says pre order in the website , ITV direct took my money right away with absolutely no idea when they will be able to ship my item . They should have waited until it was available before they charged mg card”

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Posted 2 years ago

“To whom it may concern I ordered a rear windshield for my Polaris on 3/25. It was in back order with a ship date of 4/15. I haven’t heard anything/received my order. Please provide a refund ASAP.”

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Posted 2 years ago

UTV Direct is rated 4.6 based on 5,693 reviews