UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,626 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,626 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 11th November 2025

UTV Direct 5 star review on 3rd November 2025

Anonymous

UTV Direct 5 star review on 2nd October 2025

UTV Direct 5 star review on 2nd September 2025

UTV Direct 5 star review on 1st September 2025

Anonymous

UTV Direct 5 star review on 31st August 2025

1299

Anonymous

Anonymous // 01/01/2019

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“Excellent shipping time frames.”

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Posted 11 months ago

“Excellent service. Shipping was fast. Product is excellent. Will be ordering more.”

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Posted 11 months ago

“The mobile version of the website listed a closeout item as being non-returnable at the bottom of the page. When browsing the internet for fenders a search result brought me directly to the part I wanted. I scrolled to Add to Cart and placed my order. I never saw the closeout disclosure until after I initiated the return and was told that it is a closeout item. I then returned to the mobile website and saw it at the very bottom. If I would have scrolled further and saw that I would have never ordered it. This type if information should be displayed first thing on that item's web page. I feel as if I was duped. The customer service after wanted to charge me $45 to for their shipping cost then I was asked to pay a "discounted" shipping label of $52! The total order was only $165 to begin with! The mobile page was badly designed and is deceiving because it allowed me to order before seeing the disclosure at the bottom. I am extremely dissatisfied and will continue to let others know of the poor customer service. This is not how a company brings in future sales, by making a customer pay for what is ultimately a mistake on the company's end. Fix your website so it's CLEAR people know what they're signing up for. I never received a refund and now stuck with this unopened part that I didn't end up needing.”

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Posted 11 months ago

“Great service with timley delivery”

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Posted 11 months ago

“Front and back winshields fit great! The roof we had to buy longer bolts and more spacers for a nicer fit.”

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Posted 11 months ago

“Great customer service as always. Parts arrrived as promised and in good order.”

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Posted 11 months ago

“One of the latches on the door was broken and y’all sent me a new latch promptly.”

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Posted 11 months ago

“Very great customer service, great product”

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Posted 11 months ago

“Product was delivered as stated. Instal was as directed. Very pleased with back windshield. Price was very reasonable. Did not find same product on similar sites.”

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Posted 11 months ago

“Ordering was easy, fast delivery and all was there that was ordered. Good business to deal with.”

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Posted 11 months ago

“Good people to work with?”

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Posted 11 months ago

“The product is as expected. However, your customer service rep Bill is great. He called me to make sure product would fit my buggy before shipping. Very unexpected & nice to talk with a person who actually know their product. Thank you”

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Posted 11 months ago

“Very helpful”

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Posted 11 months ago

“Very pleased with purchase, shipping time, rep who took care of my needs. Highly recommend ...thanks”

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Posted 11 months ago

“UTV Direst has outstanding customer service. When I have a question on a product they will reply back.”

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Posted 11 months ago

“Very simple to buy orders on their site and it arrived promptly.”

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Posted 11 months ago

“Great products, fast shipping, & customer service that is second to none. Specifically would like to Thank Darren for his help! Do not hesitate to order from this company. You will be glad you did. Thank you !”

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Posted 11 months ago

“Prompt service @”

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Posted 11 months ago

“Quality & service excellent”

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Posted 11 months ago

“You people missed up sending my order twice. Still waiting on some paperwork that should have arrived with the first. Don’t believe I’ll be doing business with your company.”

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Posted 11 months ago

UTV Direct is rated 4.6 based on 6,626 reviews