UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 20th April 2024

Anonymous

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

1133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid $107 to ship.my windsheild back, which I didn't order to turn around and order the one with vent. I can't believe what I paid ....NEVER AGAIN...remove my name from your data base.”

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Posted 1 week ago

“Federal Express has inexcusable service. They hand off deliveries to 3rd party contractors. Have yet to receive delivery.”

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Posted 1 week ago

“I received no updates or confirmation of my orders. Received one but have no idea where the other part is.”

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Posted 1 week ago

“Horrible customer service”

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Posted 1 week ago

“I ordered ball joints and only received 1 . Your website should indicate 1 ball joint per order. I feel ripped off”

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Posted 1 month ago

Hello, We apologize that you did not see it...but right under "Features" on that product page it does list "Ball Joint sold individually"

Posted 1 month ago

“I will not buy again from you until you start shipping UPS”

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Posted 1 month ago

“I appreciate the brand but in immediate install of my soft enclosure some snaps broke.”

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Posted 2 months ago

“Lied about shipping messed my whole weekend up”

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Posted 2 months ago

“I reached out to ask if you had a windshield that would fit the Segway UT 10 crew premium. I was sent 2 links. I chose one and it didn’t fit. I had to cut the windshield bracket on both ends, and the not h the center of the glass to fit. Not happy about it, I made it happen, but wish it simply fit. Please know what your products fit.”

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Posted 2 months ago

“I overpaid on front windshield and rear windjammer. I won't purchase from you again. Your add said lowest price guaranteed, it wasn't. Too late for me, but it won't happen again.”

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Posted 4 months ago

“Product hasn't arrived no help in resolution”

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Posted 4 months ago

“Customer service is bad. Some were rude. Had to return the item and I try to order another item. And they said I could not do it until they got the other item back. So my machine is setting apart wedding or new part.”

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Posted 4 months ago

“In my opinion, it is unwise to send a “How are we doing” email to a person who Still hasn’t received the product. I highly doubt I will ever use your company again. Oh, and by the way, can you please send my rear window Now?”

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Posted 6 months ago

“I ordered a rear windshield for a 2023 Polaris RZR 1000 4 Pro XP Ultimate. The windshield is for a base model like a sport. I have talked to a couple different people about this and I will have to pay to have it sent back and even a restocking fee. I will eat this $200 and will never order anything else from UTV Direct.”

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Posted 6 months ago

“Tracking shows a sound bar as delivered but it was not. In the proof of delivery it shows the weight as 1 pound.”

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Posted 7 months ago

“Sent wrong item when I specifically gave the make and model in the comments section. They told me that i was responsible for shipping since I marked the wrong box. My Side by side is a Kawasaki Mule pro mx. There was no mule pro mx in the drop down selection. I wasn't sure so I checked the only Pro they had and left the corrrect make and model in the comments. Very nasty people to deal with. Told me it was my fault and wouldn't listen to my side. I will never ever buy from UTV Direct again. I spoke with 3 of them the last guy made threats that I have recorded and will seek legal representation. 😡”

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Posted 7 months ago

“Returned an item and they gave me the run around from the beginning Would never buy another thing from them”

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Posted 7 months ago

“Am not ordering anything else from you unless you’re the only person has it then I’ll still wait for somebody else to get it. Have a great day.”

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Posted 8 months ago

“The having to call to get things shipped to another address is an inconvenience, I understand the reasoning for this, but I won’t buy from here again. The gentleman who handles this side of the business is hard to get a hold of and unprofessional when trying to get things shipped.”

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Posted 8 months ago

“Even though I appartently placed an incorrect order and I was warned no refund, would have nice to know that I was wrong by email. I believe I put my 22 Honda Pinoneer 1000-5 in the comments, there was nothing to tell that you don’t have to fit my unit. Enjoy my funds.”

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Posted 8 months ago

UTV Direct is rated 4.6 based on 5,696 reviews