UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,522 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad fit on 2016 Gator rear window”

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Posted 2 days ago

“Not user friendly, very difficult and costly to return/ exchange”

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Posted 2 days ago

“Windshield I ordered was never shipped, kept telling me one more week. Over a month, had to ask for refund multiple times before I finally got refund.”

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Posted 1 month ago

“I bought a bumper and it did not correctly fit my machine as the description said it would. I contacted customer service to initiate a return and they asked for pictures. I sent pictures and I asked for install instructions. The instructions do not even match the model of my machine. I am disappointed and will not use utvdirect again.”

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Posted 1 month ago

“Ordered a windshield for my side by side and after ordering it was told it was on back order so I waited and on the day it was supposed to be shipped it was delayed again this time only for a few days. When I got my package and opened it the windshield was broken in two different places. Waiting to see what needs to been done next.”

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Posted 2 months ago

“Bought a windshield and next day it went on sale for $100 off. Called to see what I could do about since my order wasn’t shipped yet. Was told twice that I would get a call back and never heard from them.”

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Posted 3 months ago

“Bought a windshield . 2 weeks later SuperATV had it TWO HUNDRED dollars cheaper..UTVDirect had it 70 bucks cheaper. They did nothing when I asked about it, in fact . In fact the tone of the responses was a bit rude and sarcastic. I've never dealt with a company that wouldn't honor a 30 day price guarantee. I probably won't be buying anything else.from this company.”

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Posted 4 months ago

“I canceled the order and you still sipped it out”

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Posted 4 months ago

“They don’t answer the phone. They don’t return phone calls and they don’t work with the customer.”

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Posted 4 months ago

“Products are fine but takes way too long to receive it. Took 8 days longer than expected.”

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Posted 5 months ago

“My order seems to be going all over the united state's it has been in 3 state's once going right past my address, I will never use your company again if I don't soon get my package to me. PLEASE SEND ME MY ORDER!!!”

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Posted 5 months ago

“Ordered over 2 weeks ago, still waiting on order despite it being “in stock “.”

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Posted 5 months ago

“While web navigation was good and delivery of product timely, the return process was a nightmare and return shipping costs are paid by the consumer unlike Amazon or other UTV aftermarket vendors ....will not use this company again”

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Posted 5 months ago

“I have a 2015 Polaris Ranger XP 900 could not find any mirrors to fit my UTV found this website, saw where they had mirrors that look like they would fit, so I proceeded to contact this business and even sent pictures of my unit to verify to make sure that they would fit, and they assured me that it would fit and they did fit, but he did not tell me that you couldn’t see the mirror that’s on the passenger side from the driver seat and so I was very upset if I was told that from the beginning I would have never bought the unit so guess it’s my fault for not asking more questions. I’ll never buy anything from this place again.”

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Posted 5 months ago

“I purchased a back glass for my 2025 CF Moto u10. When I was checking out, it asked for the year make and model of my unit which I provided. They ask for this to ensure that their part will fit your unit. When it arrived, we realized it did not fit. I immediately reached out to customer service and filled out a return form. Within a few days, I received word that I could return for a refund, but that I would have to pay for my own shipping. Shipping ranged between $150-$225 for the size, shape, and weight of the box. The product itself was $250 plus tax which came out to around $270. I would not recommend for anyone to purchase from UTV direct since they cannot provide shipping labels for their customers for returns when it was their responsibility to make sure the part for said unit fit properly.”

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Posted 5 months ago

“The shipping said 3-6 days. My order was placed on the 19th and it showed up today the 2nd not very pleased with shipping tracking information not being available. Not one update about it being late either”

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Posted 5 months ago

“Sent me a snow plow kit for Polaris ranger when I ordered one for a RZR. There’s a snow storms lined up for a week and I have no way to clear it from my house or my sick parents driveway. I can’t just order a mount without buying an entire new plow. Customer service unavailable. 🖕utv direct. What a joke.”

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Posted 6 months ago

“I paid for express delivery to receive it by last Weds becoause I was taking a trip where I needed the covers but it didn't come until thge next day.”

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Posted 6 months ago

“I recently purchased a roof and rear windshield and a set of doors for my utv. No instructions for any of them and the roof and rear windshield had to be modified to fit.”

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Posted 6 months ago

“How about a policy that when an item goes on sale within 30 days of purchase a customer can request a price adjustment. Better yet, give advanced notice of an upcoming sale. Take care of your customers and they will take care of you.”

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Posted 6 months ago

UTV Direct is rated 4.6 based on 6,522 reviews