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Wickes Reviews

1.5 Rating 1,682 Reviews

11 %

of reviewers recommend Wickes

Company Reviews

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a design and installation appointment for 8am 11 February for new kitchen and downstairs cloakroom my husband took the morning off work. The design consultant didn’t turn up and they didn’t have the courtesy to ring us and let us know.”

Posted 2 years ago

“I bought some decking boards some time ago. Firstly they are narrower than traditional decking boards. Secondly they are like match wood. Almost every screw I put in splits the wood if within 25cms of the end. Not a good experience. Now I have to make the best of it.”

Posted 2 years ago

“I had a kitchen fitted and had the walls tiled which are a disaster. We paid a lot of money for the tiles and Wickes tiler came in and put the tiles up then he started to grout the tiles I have never seen such a mess you would have thought it had snowed in our kitchen. We are now in dispute with Wickes over the bad workmanship of the walls. They refuse to inspect the work and we want our money back.”

Posted 2 years ago

“These are the worst kitchens I've ever installed. The units are not braced at the back making them very difficult to level up. Really poor quality all round.”

Posted 2 years ago

“The wrong parts sent with the kitchen. They did resolve it at the end but the Wilsonart Zenith Crystall 12.5mm worktop described as super tough started to bow both longitudinally and transverseley Manufacturer was resisting a replacement given the length of time after purchase/storage. Nothing in the T&Cs. Fobbed us off at the end. I won't be going back and won't be recommending them.”

Posted 2 years ago

“Couldn't be happier with my new bathroom everything from design, delivery to the end result. The fitters were excellent and left everything clean and tidy. I can't thank Wicks Winnersh branch enough for an all round great experience.”

Wickes 5 star review on 6th February 2022

Posted 2 years ago

“The most inept and pathetic customer service that exists.LETS DO IT RIGHT is a joke so called TELFORD BRANCH completion of bathroom and the estimated cost escalated by the installer £500 plus. NO one at wickes wants to help.5 months later still waiting for the electrical cert. and tiling to be completed. Design consultant and any customer service staff have declined my invitation to discuss problems. DO NOT BUY FROM WICKES Spend your money with someone that cares. ONCE WICKES have your money the old saying comes to mind _ _ _ _ _ _ _ jack _ _ _ _ _ _ _ _ _ have”

Posted 2 years ago

“Items ordered with 14 day lead time… Items ordered with 14 day lead time which is a very long time for anywhere that says its in stock these days and 4 day later Sent a message saying it would be 28days, its a basin and tap why does it need to wait for one of you delivery lorrys to deliver just send out by courier like everyone else, your pushing trades to buy from you then offer an out of date service first and last time I'll every use keep well clear of wicks if you actually want your products. Customer service just like the well known comedy sketch (computer says no) thanks for nothing wicks”

Posted 2 years ago

“They have worst customer services Bad manners bad attitude. I better remember not to come to this place again.”

Posted 2 years ago

“Waterlooville branch has the most obnoxious, rude and aggressive staff I have ever seen in any kind of shop. There is a level of respect that you would expect to be treated with baring in mind that you are spending your money on them yet they lack any respect or human values. I feel they need to be professionally investigated especially after reading more and more reviews of people that have had the same experience. In the shortest way of saying it, avoid this company like Covid.”

Posted 2 years ago

“Wickes bathroom fitted as a guest bathroom so not used very frequently. Valve on built in toilet cystern now requires replacement which involves removing the toilet! Expensive job! Also poor quality stainless steel used on toilet seat brackets as they continually rust & look dirty POOR QUALITY products. Never again!”

Posted 2 years ago

“Will never EVER use Wickes again. They lied to us on 3 occasions saying our order was on the van giving us a delivery date. 3 separate days we waited in all while they pretended to give us updates on the time slot etc. 3 times we had to ask our builders, tiler, electrician and plumber to reschedule which had a knock on affect with their other jobs. We finally found out that they never had our items in stock. They took our money and continued to lie so that they could keep it. We have a young family and without the bathroom for the length of time we ended up waiting was a nightmare. Had they have been honest and said it wasn't in stock we could have organised something else and saved a lot of people a lot of messing about, lost money and stress. They then made it difficult for us to cancel and get our money back. Strongly advise to stay well away from using Wickes.”

Posted 2 years ago

“We had a bathroom fitted in 2020 a job that was meant to be finished in 2 weeks took 3 months. We had 3 shower cubicles fitted and the backing display panels to the shower were bowed and had to be returned. The job was meant to start on the Monday 13th September but was delayed on the afternoon of Friday 10th for 2 weeks as they had not completed the previous job . Wickes could not organise drink up in a brewery and as for customer services either in the showroom or their head office is non existent. I would implore you before you put pen to paper on an order form or part with any cash READ THEIR CUSTOMER REVIEWS. All they want is your cash UP FRONT. ! I have worked in retail sales for over 30 years and this business is a joke.! had they treated me with respect as a customer , I would have sang their praises, , but all they gave in return was a very sad state of affairs .”

Posted 2 years ago

“After having numerous problems with our fitted kitchen due mainly to the "professional" installer, 12 months later we have discovered two slow leaks from the pipework under the sink. We had a problem with our washing machine, which meant pulling it out, only to find thick black mould on the walls and pipes and a wet floor and tiles. My husband has had to cut the unit around the pipes to tighten up the connections and stop the leak, and hopefully it will now be ok. Yet again the installer has proved us right-he was highly unprofessional and should not be allowed anywhere near people's new units and appliances! Do not let a Wickes installer near your new kitchen if you want a good job doing. We wish we had arranged a fitter ourselves abd would never use Wickes again.”

Posted 2 years ago

“Totally awful company - They mis sold us a kitchen that is too tall for our ceiling. Little engagement concern or proactive assistance to help with us trying to literally fit a square peg in a round hole. I would never shop in Wickes again. They exploit their staff with no safety equipment and ignore customers post sale. Steer clear there are plenty of other kitchen companies I wish we had shopped around.”

Wickes 1 star review on 19th January 2022

Wickes 1 star review on 19th January 2022

Posted 2 years ago

“Don't buy Wickes gift tokens, they don't honour them when their stores are closed due to Covid, instead choosing to rip off their customers and just keep your money for nothing in return. Customer Service department are unhelpful and don't care at all.”

Posted 2 years ago

“We have had a complete makeover in our bathroom & we are so pleased with the work that has been carried out by Cliff the fitter. He arrived on time over the 10 days & was polite & helpful. we were also impressed with the cleanliness of his work. the units & shower are of high Quality, the flooring & paneling on the walls looks high class. excellent work. Thank you”

Posted 2 years ago

“Good selection of products available, I was surprised at how many delivery slots there were available which allowed me to select exactly when I wanted my order to arrive. Products were as expected and of good quality.”

Posted 2 years ago

“Having read the reviews of previous customers i don't think i will consider ordering from Wickes.”

Posted 2 years ago

“Faulty fire safety product still within warranty, promised refund by phoning customer services - NEVER CAME, phoned again, told now NOT gettng refund so obviously kicked off and they eventually said they were sorry, person who told me that woud be investigated and I would get refund within 14 days - NEVER CAME - blasted Wickes facebook site and Trustpilot reviews then customer services emailed me saying refund within 21 more days "CHEQUE IS IN THE POST" HAHA REALLY? 2022?- now 31 days later STILL NO REFUND - They also tried to get my review deleted rather than dealing with problem - LIES LIES LIES and shocking service especially on a fire safety product - Now contacted the CEO David Wood see what he thinks about it? - you should be so ashamed WICKES!!!”

Posted 2 years ago

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Wickes is rated 1.5 based on 1,682 reviews