Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,728 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need a fence replaced as a fence bought from Wickes a few months ago was damaged in the storm. They delivered 4 months ago. They won’t deliver now. They expect me to click and collect a 6ft fence panel!! I’ve explained that I spent £600 on fences with them a few months ago and now they expect me to collect a fence panel in my small car. I’ve never known such poor customer service. So basically I’m left with a garden fence without one panel because they won’t deliver and I can’t collect. I will never buy from them again. Don’t buy from them unless you own a lorry!!! Customer service also never pick up the phone.”

Helpful Report

Posted 3 years ago

“Ordered polycarbonate roofing, attachments bars and all the fittings. Wickes didn’t deliver the quantity I ordered, several expensive parts were missing. I queried this with the delivery driver - he said they didn’t have all the quantity of parts I ordered for him to collect at my local store. He said I might receive them from somewhere else in another delivery but didn’t know when - I’m still waiting. To top it off i emailEd Wickes with my issue only my to get an auto-reply saying they were having IT issues so couldn’t respond. I therefore queried it via their on-line chat and was told to take any damaged goods back to my local store for a refund and the chat ended! I just want everything I ordered as I can’t complete my build without them. Very poor customer service.”

Helpful Report

Posted 3 years ago

“1 star is too many. Ordered 5 sliding wardrobe doors online, upon delivery found 4 out of 5 were damaged. No answer when calling Wickes, kept on hold for over 50 mins. Emailed to complain and was then kept hanging on until i was past my 28 days return guarentee then informed that my case was closed. ABSOLUTE CON ARTISTS”

Helpful Report

Posted 3 years ago

“Poor Bathroom Installation & terrible customer service to resolve a long list of problems and poor tiling. Starting from the installation date moving twice. Coffee split on carpet and taken days to clean up and still showing. Deliveries turning up, no due care for my home and on top of this having to carry up the stairs 60kg+ Shower doors and 20 packs of tiles, all by myself. A Hippo bag left for 3 weeks, which is on a shared communal area of grass still not moved. Terrible tiling, which was flagged almost a week ago with CS wickes, the tiles are cut badly and different shapes going up wall (informed tiles cannot be cut straight and the wall is not straight in the bathroom, even after plastering and the house was built in 2098) was told Wickes will get back to me last week to resolve this issue and the many other issues listed. I wanted someone to inspect this poor workmanship, which I haven’t heard anything back on. Paid a lot of money for this job which was booked months ago all through wickes and their “verified” tradesmen (June 2020) and it’s been a terrible first experience. I am really disappointed and upset by the service and no care taken with my home installation.”

Helpful Report

Posted 3 years ago

“Awful experience, ordered items gave delivery date, texts received stating out for delivery and then delivered, no sign of items. Being a Friday no Tuffnells (their delivery company) available for answers until Monday. No joy on Monday , both Wickes and Tuffnell's tracking state delivered ! No delivery received . CUSTOMER SERVICE, just appaling, just reading back to me what I can see on both tracking systems. Where are the items i paid for !!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Disgusting customer service. I ordered and paid for a 1000mm wall unit online and arranged delivery, what turned up was a 1000mm base unit. I spent 30 mins waiting on the phone only to then be told by an advisor you need to get your wife to call as it was her credit card used to purchase even though i had made the order in my own name, goodbye she said, i then had to postpone the job i was doing and called again the next day before the wife set off to work. Another 27mins wait and i finally got to talk to an advisor who never asked for my wife at all and simply dealt with myself. I now have to wait until next week for a replacement which i hope will be correct. NEVER AGAIN..”

Helpful Report

Posted 3 years ago

“We had a design and installation appointment for 8am 11 February for new kitchen and downstairs cloakroom my husband took the morning off work. The design consultant didn’t turn up and they didn’t have the courtesy to ring us and let us know.”

Helpful Report

Posted 3 years ago

“I bought some decking boards some time ago. Firstly they are narrower than traditional decking boards. Secondly they are like match wood. Almost every screw I put in splits the wood if within 25cms of the end. Not a good experience. Now I have to make the best of it.”

Helpful Report

Posted 3 years ago

“I had a kitchen fitted and had the walls tiled which are a disaster. We paid a lot of money for the tiles and Wickes tiler came in and put the tiles up then he started to grout the tiles I have never seen such a mess you would have thought it had snowed in our kitchen. We are now in dispute with Wickes over the bad workmanship of the walls. They refuse to inspect the work and we want our money back.”

Helpful Report

Posted 3 years ago

“These are the worst kitchens I've ever installed. The units are not braced at the back making them very difficult to level up. Really poor quality all round.”

Helpful Report

Posted 3 years ago

“The wrong parts sent with the kitchen. They did resolve it at the end but the Wilsonart Zenith Crystall 12.5mm worktop described as super tough started to bow both longitudinally and transverseley Manufacturer was resisting a replacement given the length of time after purchase/storage. Nothing in the T&Cs. Fobbed us off at the end. I won't be going back and won't be recommending them.”

Helpful Report

Posted 3 years ago

“Couldn't be happier with my new bathroom everything from design, delivery to the end result. The fitters were excellent and left everything clean and tidy. I can't thank Wicks Winnersh branch enough for an all round great experience.”

Wickes 5 star review on 6th February 2022

Helpful Report

Posted 3 years ago

“The most inept and pathetic customer service that exists.LETS DO IT RIGHT is a joke so called TELFORD BRANCH completion of bathroom and the estimated cost escalated by the installer £500 plus. NO one at wickes wants to help.5 months later still waiting for the electrical cert. and tiling to be completed. Design consultant and any customer service staff have declined my invitation to discuss problems. DO NOT BUY FROM WICKES Spend your money with someone that cares. ONCE WICKES have your money the old saying comes to mind _ _ _ _ _ _ _ jack _ _ _ _ _ _ _ _ _ have”

Helpful Report

Posted 3 years ago

“Items ordered with 14 day lead time… Items ordered with 14 day lead time which is a very long time for anywhere that says its in stock these days and 4 day later Sent a message saying it would be 28days, its a basin and tap why does it need to wait for one of you delivery lorrys to deliver just send out by courier like everyone else, your pushing trades to buy from you then offer an out of date service first and last time I'll every use keep well clear of wicks if you actually want your products. Customer service just like the well known comedy sketch (computer says no) thanks for nothing wicks”

Helpful Report

Posted 3 years ago

“They have worst customer services Bad manners bad attitude. I better remember not to come to this place again.”

Helpful Report

Posted 3 years ago

“Waterlooville branch has the most obnoxious, rude and aggressive staff I have ever seen in any kind of shop. There is a level of respect that you would expect to be treated with baring in mind that you are spending your money on them yet they lack any respect or human values. I feel they need to be professionally investigated especially after reading more and more reviews of people that have had the same experience. In the shortest way of saying it, avoid this company like Covid.”

Helpful Report

Posted 3 years ago

“Wickes bathroom fitted as a guest bathroom so not used very frequently. Valve on built in toilet cystern now requires replacement which involves removing the toilet! Expensive job! Also poor quality stainless steel used on toilet seat brackets as they continually rust & look dirty POOR QUALITY products. Never again!”

Helpful Report

Posted 3 years ago

“Will never EVER use Wickes again. They lied to us on 3 occasions saying our order was on the van giving us a delivery date. 3 separate days we waited in all while they pretended to give us updates on the time slot etc. 3 times we had to ask our builders, tiler, electrician and plumber to reschedule which had a knock on affect with their other jobs. We finally found out that they never had our items in stock. They took our money and continued to lie so that they could keep it. We have a young family and without the bathroom for the length of time we ended up waiting was a nightmare. Had they have been honest and said it wasn't in stock we could have organised something else and saved a lot of people a lot of messing about, lost money and stress. They then made it difficult for us to cancel and get our money back. Strongly advise to stay well away from using Wickes.”

Helpful Report

Posted 3 years ago

“We had a bathroom fitted in 2020 a job that was meant to be finished in 2 weeks took 3 months. We had 3 shower cubicles fitted and the backing display panels to the shower were bowed and had to be returned. The job was meant to start on the Monday 13th September but was delayed on the afternoon of Friday 10th for 2 weeks as they had not completed the previous job . Wickes could not organise drink up in a brewery and as for customer services either in the showroom or their head office is non existent. I would implore you before you put pen to paper on an order form or part with any cash READ THEIR CUSTOMER REVIEWS. All they want is your cash UP FRONT. ! I have worked in retail sales for over 30 years and this business is a joke.! had they treated me with respect as a customer , I would have sang their praises, , but all they gave in return was a very sad state of affairs .”

Helpful Report

Posted 3 years ago

“After having numerous problems with our fitted kitchen due mainly to the "professional" installer, 12 months later we have discovered two slow leaks from the pipework under the sink. We had a problem with our washing machine, which meant pulling it out, only to find thick black mould on the walls and pipes and a wet floor and tiles. My husband has had to cut the unit around the pipes to tighten up the connections and stop the leak, and hopefully it will now be ok. Yet again the installer has proved us right-he was highly unprofessional and should not be allowed anywhere near people's new units and appliances! Do not let a Wickes installer near your new kitchen if you want a good job doing. We wish we had arranged a fitter ourselves abd would never use Wickes again.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,728 reviews