“Agency is an online prescription skincare service that focuses on anti-aging, which comes with pros and cons. Getting started is easy, you fill out a questionnaire and submit photos of your face that they have one of their doctors look at to recommend a treatment plan. Communication is all done through the Agency website, and responses are definitely faster than I expected. They sent effective products and I felt like my skincare concerns were heard. It's a little pricey, but a decent solution to those who don't have easy access to a dermatologist.”
“I received these products for free for testing purposes and my honest opinion. First off, I thought this was a cool concept. I like that you can talk to an expert and have them come up with a formula personalized for your own individual skin concerns. I have combination skin and very few breakouts. I am definitely looking to keep my skin looking young and wrinkle free. My formulas ended up having some trentinoin, hydroquinone, and hydrocortisone to name a few. I did notice a difference when I started using it. I got a tad sensitive, so the expert kept me on the same formula for the second batch. I’m not sure if this is related, but I’m not sure if these ingredients triggered a cold sore. I haven’t had one for 6 years or so and I’m not sure why it happened, but it made me scared and discontinue the Agency products. If that didn’t happen, I probably would have continued.”
“I review these products for free in exchange for my honest review. I received the future formula and dark spot formula. I used these products for about 6 months off and on due to chemical burn. I had to consultant my doctor, contact the agency specialist and discontinue use until my skin healed. It occurred when I tried to reintroduce other skincare products back into my regimen. So once I started using the products again I introduced other products one by one instead of all at once which worked fine. I loved that the formulas are tailored to my skin texture and type. I definitely recommend this for clear, smooth glowing skin. Unfortunately, I couldn’t continue my subscription because it wasn’t in my budget at the time but will definitely resubscribe in the future.”
“I received the products free of charge in exchange for my honest review. I was excited to take the quiz and get a product formulated just for me. My skin doesn't have many issues except for the occasional acne, but love skincare over makeup to keep with the preventative. I tend to lean towards clean skincare as much as possible so in the beginning I was hesitant to try. After much thought and review reading i decided to give it a go. The product arrived pretty quickly and were very communicative about the process through emails about what to expect and how best to use the product. When I used it the first night I had slight burning and itching that lasted for quite a bit. My face also broke out in the beginning, but after a couple weeks started to look amazing. At the month check in, I decided to not change my formula hoping that my face would get used to product. Unfortunately it did not. Even though my face had cleared up I felt it was very sensitive and started to peel. There’s a month check in where I stated I was uncomfortable but the formula did not change as I was at the lowest amount of active ingredients. I continued to use it every other night in hopes it would get better.I stopped using the product until summer was over at least to lessen the sun exposure. I'll see how it goes over the Winter. Although it made my skin clear, I feel I like other products similarly.”
“I received the products free Of charge in exchange for my honest review. To start my skin is somewhat sensitive and dry. I have a few acne marks and very fine smile marks. I took the quiz and was excited to try my custom formula. It arrived about a week and a half later. When I used it the first night I have severe burning and itching that lasted for quite a bit. I figure led it would go away, sadly it did not. There’s a month check in where I stated I was uncomfortable but the formula did not change as I was at the lowest amount of active ingredients. I continued to use it every other night in hopes it would get better. It did not. I stuck it out in Hopes of bettering my skin. Unfortunately after a few months I don’t really see a dramatic difference. Not one worth the uncomfortable sensations when I put it on. I really like the idea, and may give it a try again in the future and redo the quiz. However l, this time around I was not thrilled with the results especially given the cost.”
“I thought this was a really cool service. I enjoyed getting product recommendations from an expert. My biggest issue with Agency is that they didn't have enough products for various skin types. When I started to have a breakout from their formula, my "expert" recommended a bar of soap from Amazon. That just felt kind of tacky to me. I guess I expected that a skincare company would have alternative or additional products that they would be able to recommend. I would love to try the service again if they expanded their product line to suit more skin types and skin concerns.”
“I'm using this product every other day, because it let my face a little red if using every day. In the beginning i felt amazing with my skin but after some time started to appear some acne and blackheads that it is till today. I have to say that about the red in my face, the customer service was amazing and had someone to help me super fast.
Maybe it happened just with me once i was using other products before start using agency.”
“This was the easiest thing to sign up for. You take an online quiz about the type of skin and any issues that you have with it and they pair you with the most ideal skincare. It is shipped in the most protective, sturdy packaging and they are in the cutest bottles! It comes with instructions on exactly how to use the products and it’s easy to change up the dosage, etc of the skincare as your skin changes with the online emails they send asking about how well the products are working!”
“I’ll start by saying I don’t have super sensitive skin. I’m experienced using acids and peels as a part of my daily routines but this was my first time time using retinols. I loved it. I experienced dry and flaky skin at first which quickly went away but that’s to be expected as well as a brief purging period. I found the derm to be extremely communicative. I did ask for some specific ingredients to be included in my formula that I knew my skin responds well to and that was always accommodated. I always got emails asking for skin check in’s and if I wanted to change the formula between each shipment and they were able to answer all my questions. If people had an issue with how their skin was reacting to the products they should have said something.
My ONLY grievance with this is that the dark spot formula runs out way quicker than the future formula since you are supposed to use it twice a day. They shouldn’t be the same size bottle for this reason. You should get a larger bottle of the future formula.
I did receive this product for a 3 month trial period and I did renew my subscription on my own. I love having less products to apply and it’s all combined in one as well as the convenience of not having to go to the doc for these ingredients.”
“I really liked the Dark Spot Formula, but the Future Formula was way too harsh for my skin. Even using the sandwich method and introducing it slowly, I had really severe purging/breakouts when I introduced the retinol and had to stop using it. The Future Formula is really nice though, and I’ll definitely continue using it.”
“I really enjoyed using this product. It was a nice gentle retinoid, and actually got me hooked on tretinoin for which I now have a prescription. I did see results (brighter skin, wrinkles slightly less pronounced), but would have liked to see more, hence why I switched to a stronger strength tretinoin. For those who have sensitive skin, this product would be great since the Future Formula includes other ingredients that help achieve results in a gentler formula.
I received this product for free in exchange for my honest review.”
“I was skeptical to try this BUT it works it didn’t clear my face 100% but it did make a difference way more then other Products that I have tried and I’ve try a lot from Affordable too expensive
I would recommend this try it out and see for yourself they make it just for you and your skin type are you oily are you dry are you do you have dark spots”
“It was convenient and was customizable to my skin care needs. I liked having an expert one click away with any concerns. I did receive my products for free in exchange for an honest review.”
“I received this product for free. Exchange for a review. I thinks it’s amazing that the product is customizable to your skin type, and they sent you a full 3 month trial, which gives you a great deal of time for the product to work for your skin. For me unfortunately it made my skin very dry and flaky .instead of being given an alternative product to the one originally prescribed, I was told to start using it every day, then every other day to then every 3-4 days because it made my skin more flaky and dry. This product did not work for me”
“I received this product for free for testing purposes through Influenster. I liked how easy it was to get my formula and i do believe the formula worked well with my skin. I don’t get extremely irritated as some may when starting a new prescription product which was nice. I also enjoy how it was just one simple product for many things. The only issue i have is the $30 a month cost. For me i couldn’t justify it when my normal products don’t cost that much but if the cost isn’t a problem for you then i definitely recommend this.”
“I received these products for free from Agency and Influenster in exchange for my honest review.
I really like the concept of having custom made formula based in my questionnaire.
Another good point is having a physician to solve my doubts or questions during the treatment.
I don’t really apply every day, but I felt my skin texture changed and my skin is softer after using this product. Also could feel that my spots faded and my skin is lighter.
I will keep using these products for sure!
Thank you Agency!”
“I received 3 months of complimentary Agency Skincare Future Formula for testing purposes. I was really excited to try out a custom made formula for my rosacea and acne, and loved the idea of having a dermatologist specialist to chat with. However, I was incredibly let down.
First off, the Future Formula (a blend of Tretinoin, Azelaic Acid, Tranexamic Acid, and Niacinamide) didn't reduce my redness and my acne kept coming in full force. I understand that products take time, but after 3 months of use, there has been no improvement. (I write this as I currently have 2 pimple patches on!)
Second, after the first month when I "checked-in", I stated that the formula wasn't giving me results, and instead of wanting more details or getting me "in touch" with someone, my dose of Tretinoin was increased. I actually was never asked to "check in" after.
Positives: It's easy to get more product sent to you; the packaging is nice; there is no odor to the product; it didn't dry me out (as long as you only use a pea size amount).
I'm giving this 3 stars because this may work for someone else, but for me it didn't help.”
“I love the products, pros and cons. Both work excellent, quick and efficient, yet the second you miss a day or don’t continue it’s like it comes back worse. Also, if you wake up and don’t get a chance to wash your face in a hurry the product cakes up and where applied it’s like build up almost? And makes me sweat terrible where I put it for the dark spots”
“I love the future and dark spot formulas. However, the wash and Moisturizer need some work. They made my skin breakout more. I'm really disappointed in this combo of products.”
“I received this product for free for my honest review. I enjoyed the process of the questionnaire and having a dermatologist on hand to determine what I need. It was an easy process and quick!
The products were nice, but I didn’t notice a huge difference in my skin compared to my normal routine. This cost is definitely an investment and considering that, I won’t be making the switch.
The packaging was great and it was easy to understand how to use each product.”
