“Like other reviewers, I too am thinking of throwing in the towel on this company. My skin has never been worse. It started out promising for the first 2 months or so, with dark spots fading and skin looking even with smaller pores. Now, it’s like every pore, especially on my forehead, is swollen and about to burst. I’ve used the Future formula for over 6 months. I’ve also been on sporonolactone for over three years, which I thought would insulate me from worrying about breakouts. The acne I’m currently suffering with is so embarrassing that I’ve stopped wanting to look at mirrors or leave the house. It’s particularly worse that time of the month of course, but those episodes linger for weeks now, one breakout healing just as another one is starting up. I was using regular ol’ tretinoin .1% for years and in my initial photos submitted to Agency my face is perfectly clear, apart from a some redness. I would kill for that skin right now! Just be grateful for the skin you have, I’m screaming at that photo. Stop chasing rainbows! This “future” formula is a present day nightmare.”
“I’ve been using agency skincare for 6 months now and my skin has never looked worse. I started out with clear skin and rarely had a pimple. 6 months in and I have full blown acne. I kept waiting thinking the purging would stop and it’s only gotten worse. I’m so angry that I even tried this in the first place. I just went through 6 months of terrible embarrassing skin for nothing and now I have red marks and acne everywhere. It’s also not cheap so I wasted a bunch of money too.”
“I have been using these products for over a year. My main complaint is both the creams pill. I doesn’t matter how much I use or what order I use it with other creams or serums. I’ve even used it by itself and it still pills! I contacted the company and they said the product might be to cold (this was summer time my house is typically 76) or not mixed properly, try shaking it up. The cream is so thick I’m not convinced it mixed at all. I have had many refills, same issue every time. It’s too much money for products that I basically can’t use!”
“It’s ok but due to how much it pills on my skin, it really makes me miss using my tretinoin in a tube from the pharmacy that I had used for years previous. I don’t know if it’s just me but no matter how I apply this version of tretinoin-alone, ontop of a serum, on just a light moisturizer, no matter what it pills. I don’t have dry skin or peeling skin at all so this is super frustrating when I feel like half the fhe formula is scattered around my face in weird dried up clumps I’m never sure if it’s even penetrated into my skin. I literally use a pea sized amount like I always have. I’ve even tried to use less I’ve tried to use more. I don’t get it! The one thing I have found that SOMEWHAT helps is a specific Korean moisturizer I can put it on about an hour prior to future formula and as long as I do it really quick and don’t take more than 10-15 seconds rubbing it on then it usually doesn’t pill as much. I wish they’d add some type of squalane or something in this to make it a tiny bit less dry. Maybe I’ve just got a bad bottle? I never hear anyone else talk about this.”
“Agency is the newest company of Curology to which I was a customer. I tried transferring to Agency as its anti aging program rather than acne focused. First I tried to start with agency, they turned me down after taking my $$ including sales tax in a state that does not have sales tax – and then sent me back to chirology, and offered me two months for free. I excepted. Then they told me I was not eligible. I canceled I tried signing up again they did it again I tried signing up again. They did it again now four times they’ve taken my money, not giving it back and not provided anything except an email saying I am not eligible because I am make Curology customer. I am not. They have no customer service. They have no one answering the phone. They do not refund money they do not answer questions. You should not trust them with your credit card information or your money or your skin. They are offshore, and they are dishonest scammers.
Lastly, any “influencer” that is telling you to join there is getting paid to do so. You should not trust them either.
I’m reporting this company to the State tax agency and BBB.
To be clear: NO REFUND ; NO RESPONSE; NO RESOLUTION; NO PRODUCTS RECEIVED”
“I really liked the products at first. I felt like my skin looked really clear and I didn't have any T-zone shine. But after using for a few months I noticed that I was dealing with a reaction. I kept getting a puffy upper lip and eye. Dry itchy patches were common too. The "expert" advice isn't really tailored to you. It is more of a generic check-in. Even the advice you get when you have an issue is very generic. They pretty much tell you to scale back and use vaseline if your skin is dry. Seems sus to me. Also I hate that you cannot customize your shipment. I couldn't use some of the products at first as I had a reaction, so I have two bottles or product and my subscription wants to send me more. I just don't think it is worth the money. It is not one on one advice any time you need and I wonder how much it is really tailored to your specific needs. You could better personalize results from seeing a dermatologist or esthetician.”
“I used for 9 months, every single day, for mild skin concerns (dark spots, dull skin, fine lines), and did not see any improvement. The doctors give you generic advice, and even though I took progress pictures and such throughout, they were not helpful or sympathetic about having zero results after 9 months. Save your money for an actual dermatologist.”
“I really really really wanted to like this company/regimen, but unfortunately it was not to be. I’m someone who rarely leaves reviews, but I felt like I needed to in this case. I used it for 2.5 months, and my skin has never looked worse. I was fully prepared for the dryness and flaking that comes with retinol in the beginning. But, with ongoing use of Agency products, my skin became more sullen, pores and fine lines much more noticeable, dry and just overall lackluster. I also started developing little bumps and raised patches, almost like tiny pimples but not. I looked older and more tired, keeping in mind that nothing in my life changed. I for the most part eat healthy, drink water and I don’t consume alcohol. I canceled my subscription because I couldn’t afford to continue using it, hoping for a turn around.”
“I signed up for a prescription after meeting with provider. I subsequently was sent the wrong prescription, nonetheless by a provider I HAD NEVER MET WITH, and it was missing the one ingredient I contractually agreed to. I informed them of their dangerous mistake and they refused a refund, and sadly, tried to say it was my fault for not checking my prescription prior to shipping. I did and my product was correct on paper, but not what I received. No accountability and poor patient safely, with an emphasized s on money, can be a very dangerous situation for patients.”
“I have seen so many bad reviews and honestly I'm shocked. I've used curology for years and went on a 6 months break due to finances and ended up signing back up but to agency this time. I've been using their products for about a week and I'm already super happy with the results. A little bit of dryness is normal the first few days to a week while your skin adjust. I had very little of that but I also use Hyaluronic acid with it and a good moisturizer to help. My skin feels and looks amazing. I think the bad reviews stem from people using the tretinoin that have never uses it before or they have super sensitive skin. It works great for me and many others. One thing to keep in mind is to make sure after you purchase your free trial go to your dashboard and make sure you only click the stuff you want sent to you or else they will send you everything and the charge is quit steep. I only use the formula. I use my own moisturizer and other skincare I like. If you are new to tretinoin make sure you only use it every other day or every 2 days until your skin adjust. Using it everyday will of course cause issues. It's a strong antibiotics aging active but an essential one imo.
Love the product and always super happy with the results.”
“This product left my skin feeling uncomfortably dry and caused a burning sensation upon application. I experienced significant dryness, which was quite uncomfortable. I would not recommend this product for individuals with sensitive or dry skin.”
“The products were ineffective and I told them to discontinue shipments. They charged me $108 after this and will not refund! Do not shop with this fraudulent company.”
“I like the skincare products but their customer service is horrible. For 4 months, I've been trying to get assistance in resetting my password because I am unable to access my account. I've only received automated messages back from them and the messages never include the assistance I've requested.”
“I didn’t get this product for free— I fell for the ig ads saying I could get tret without having to visit a derm. I got the free first month and have continued into my second month (paying for all the products) … I wasn’t feeling great about my skin when I started. I can honestly say now that fine lines have been reduced and my skin looks brighter and pores smaller (I think) … I had a pretty epic skincare regimen before I started from a brand that is incredible but I had too many products and forgot when to do what… it kind of became too much of a chore for me to keep up with.
I really love the simplicity of this routine! I’m getting most of my former products at once, as they are mixed in with the moisturizer, dark spot & tret formulas. It’s easy to remember when to do what.
The formulas are really nice. I am in love with the face wash. It leaves my skin so soft, but takes my makeup off super easily. It also doesn’t burn my eyes.
The moisturizer feels like velvet. It doesn’t make my skin greasy but gives it a nice glow.
The tret and dark spot formula seem to be working and they also feel nice.
I have not peeled or had any skin irritation other than a little redness sometimes. I did a lot of research before putting tret on my face so I slowly introduced it without any bother.
I started by keeping it on for like 30 min and then washing it off. Now I keep it on all night about 5 nights per week.
I’m a fan. I feel like all the negative reviews are from improper use or jealous old broads who don’t want to share their new secret 🤫”
“This is a good basic prescription for tretinoin. My biggest complaint is shipping and tracking. Customers should be allowed to track their prescription products after it is shipped. Agency only uses the cheapest method of shipping prescription medication with USPS and there is absolutely no way for customer to track shipment. All other online companies of this nature send their customers tracking information and Agency needs to step up and do the same”
“Less than a 1!! Terribile!!! Overpriced products, does not provide enough product for 1 month to use as directed. BUT WORST OF ALL, product is grainy, rough, GET A BAD BATCH & product turned out full of rough nasty cream, not smooth! And can’t tell with the container of pump moisturizer if there’s any left in the container or how much and the pump doesn’t work so I believe it’s completely full because I haven’t used it but I can’t tell because I can’t see and when I pump it 1000 times nothing comes out disgusted with this product for the price!”
“I had a free sample from the agency to try their products, then they charged me for the first month without them contacting me as they had already charged me, I decided to use them to see if they worked for me but after a few days my face burned and I contacted them. I asked them to send me something for the burns on my face, they never did it, my forehead turned gray and white and it caused more spots on the sides than I had. Now my face has two shades of colors and I don't have uniform skin like Before I thought I was dealing with professionals, they wanted me to pay again to send me a product to fix the problem that they gave me with their products, be very careful because they acted very irresponsible towards me.”
“I was completely disappointed with the product. It is not a sensation as many may think. Also, I was duped into getting the low price free trial and ended up with a $197 recurring charge, until I canceled the subscription. They are so deceiving and manipulative, that you don't even notice this is a free trial and you are in fact subscribing to their service. Very expensive by the way. Do not waste our time and money on them.”
