“Customer service, if you can call it that, is horrible. I was charged in late November for my shipment. By mid-December I started asking where it was. They don’t have a phone number. If you need help you have to use their online form. No one ever answers that. I finally contacted PayPal, who contacted them. They told PayPal it was shipped and gave a shipping number for UPS, even though they later said DHL lost it. When I finally figured out how to contact them via text they confirmed shipment was lost, but they wouldn’t give me a refund unless I dropped the dispute with PayPal. They finally made an exception and gave me a refund after PayPal closed the dispute without following through on their side. Agency acted like they were doing me a favor by refunding me for their lost shipment. Don’t do it!”
“It's a scam! I started the free trial for $7.95 shipping and before I even got the product, they took $50 from my account and told me it wasn't them that it was a different company that took the money out! Turns out it wasn't and I never got my money back or the free trial! They just steal your money!”
“I’ve had a subscription with Agency for about 8 months and I love it. I had oily, textured skin with occasional breakouts. After starting the future formula, the breakouts are gone. Hallelujah! I like the cleanser and moisturizer duo. It’s reasonably priced and my skin responds well to it.
I’ve also found the ordering system very user friendly. I get a notice before the next order is placed and have a chance to go in and make changes. Then it shows up at my door. Honestly, such a breeze.
I see a lot of negative reviews because people experienced skin peeling. I did to and I messaged the dermatologist. They advised it was because of the tretinoin and gave me tips for easing into it. I haven’t had problems since, except for a week where I was lazy and didn’t put on my spf. Definitely wear spf with tretinoin, even in cloud weather!”
“Terrible product my face been peeling and been itchy since I started using this product. Thought it was supposed to happend in the beginning but my face gets irritated everytime i used this product.”
“It’s a scam. I didn’t know I was spending $200. I thought it was spent in $24. The products are not great - they’re average at best - and it’s impossible to get the product out of the crappy packaging. They refused to refund my money. Below there’s a multiple-choice question, asking how long it took to get a refund. They haven’t refunded my money — they won’t — their scammers.”
“I just cancelled my Agency subscription. I was dedicated to giving it six months without question. But it just didnt work out for me. The product amounts are skimpy..the bottles don't always pump correctly ..which makes you think they're cheap and haphazardly filled. However.. that isn't why i cancelled. I did it because my website care provided told me she was going to hold my next order until i sent her pictures after i asked her a question about hydroquinion . I was having no problem that she needed to investigate . The question I asked, she never answered. It was a real turnoff to have to take photographs on demand to get my next order. I felt like she was holding me hostage.
Bottom line.. I can buy Tretinoion and hydroquinone from any plastic surgeons office and continue this journey. I will have plenty of product and not be "told" what i need to do with a compnay tapping credit card for $200 bucks every two months. They also have added ingredients to the forumulas.. all are inexpensive and easy to buy on amazon from price points of $12 on up.
My skin is looking good..so I will continue what i've been doing..but without Agency. I no longer want to use any subscription service for my products.. my money.. and i'm in control.”
“This is a scam BEWARE. They sent my product before my 30 day trial ended. They charged me and added the sunscreen tint which I did not ask for or want. Customer support has not responded after 4 days.”
“SCAM ALERT. I was interested in the future formula and future formula only. They said they would send a moisturizer and cleanser for free so I figured why not. Little did I know they added those full size products to my next order (which I didn’t even approve, I didn’t even know my next order was being shipped because they didn’t ask me how I liked the future formula) - so now I’m stuck with a $140 charge they won’t respond to when it was supposed to be $40 and they shipped a product out I never even asked about.
Horrible business do NOT use and I really hope they do they right thing and issue me a refund.”
“This product left my skin feeling uncomfortably dry and caused a burning sensation upon application. I experienced significant dryness, which was quite uncomfortable. I would not recommend this product for individuals with sensitive or dry skin.”
“I am shocked at the negative reviews. First of all, when starting a new skin care system especially with tretinoin you have to ease into it. It is common to be flaky at first that’s why you use it 1-2 days a week at first.
I am 55yrs old and I’ve been using Agency over 2yrs and I love it. Absolutely love it.
And customer service has been easy for me not sure why some of you are saying it’s horrible. I log in and send a direct message to them and they respond in 24hrs.
I apply the future formula that has tretinoin 5 days a week.”
“I love these products. My skin is so soft and smooth. My dark spots are visibly lightening. The tinted SPF is amazing too. I am adding the eye cream to my next shipment and cannot wait to try!”
“I paid the shipping for the free samples then I ended up getting automatic shipment of full size products for over $100. Customer service is horrible you can’t speak to anyone in the phone. I can’t afford this and basically they said to bad. Beware”
“Don't do it.. products are very small. You are definitely not getting a 2 month supply. I never even got my first box after I paid for it. I had to go back and forth with them a while to get it. They were even hitting me up for a second payment having not received a first one. When I finally got something I was shocked how small it was and it's all very smelly. It smells old.”
“It was unclear that my trial resulted in a $200 per month lotion club. There was no paperwork in my shipment for me to cancel. If there was I would have told them that the lotion made my skin flaky and I saw no benefits. They will not let me return my new unopened box. A company that needs to utilize such shady practices to unload their product needs to avoided.”
“Took a chance. Face has been peeling nonstop for 5 days so I look like I have a disease. Spot treatment only turned my light brown spots into large, ugly red spots that are peeling and crusting over. Stopped treatments immediately after symptoms started but problems continued for many days after. They don't tell you about these effects.”
“DON'T DO IT! I used agency for 7+ months. At first, I thought the increase in my severe breakouts was purging, but my skin only got worse, with deep cystic acne all over my cheeks. I had been on high concentration tretinoin before, so it never crossed my mind that the product was CAUSING the issues.
Despite me reporting worsening acne during my monthly check ins, the "certified specialists" continued to encourage me to use the product and to add benzoyl peroxide to my routine.
I finally saw a real derm who suggested that the additional ingredients or compounded formulations of the Agency Future Formula may be causing my acne, and after stopping use of the product three weeks ago my skin is already looking better.
I now have multiple large scars on my cheeks from the acne caused by Agency products, and when I tried to pursue a full refund due to their negligence, they refused.
Do yourself a favor and see a real dermatologist. Agency Skincare is a scam.”
